Timothy Crews

Timothy Crews Email and Phone Number

AI R and D: Operations and Program Management @ Certara
Philadelphia, PA, US
Timothy Crews's Location
Greater Philadelphia, United States, United States
Timothy Crews's Contact Details

Timothy Crews personal email

About Timothy Crews

➥ I am a strategic, driven, and focused professional with a seasoned program management background, a history of optimizing and scaling mission-critical workflows, and a talent for aligning teams around common goals. I combine over 2 decades’ experience providing program/project leadership, vision, and strategic direction for multiple high-profile organizations; developing and deploying value-added solutions that resolve key business challenges; managing a suite of projects and strategic initiatives to enhance organizational agility and performance; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization.➥ I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in his team. I have the ability, expertise, and coaching skills to drive my team to success.➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively.➥ I am an agile thinker who is highly adaptable and quick on his feet. In today’s rapidly evolving program management space, what worked yesterday may not work tomorrow. I have the experience and the dexterity to stay one step ahead of change, shift gears when the context calls for it, respond effectively to evolving industry trends, and drive my organization to success.☛ Key Skills ☚ ✦ Strategic Planning & Execution✦ Project & Program Leadership✦ Product Lifecycle Management✦ Multi-Million-Dollar Client Retention✦ Process Improvement/Optimization✦ Matrixed Team Leadership & Development✦ Cross-Functional Collaboration✦ Analytical Problem Solver✦ Top-Tier Communication Skills✦ Client Experience Optimization✦ Solution Engineering & Deployment✦ Strategic Vendor Management✦ Relationship/Partnership Building✦ Team Building & Motivation✦ Root Cause Analysis

Timothy Crews's Current Company Details
Certara

Certara

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AI R and D: Operations and Program Management
Philadelphia, PA, US
Website:
certara.com
Employees:
1387
Timothy Crews Work Experience Details
  • Certara
    Ai R And D: Operations And Program Management
    Certara
    Philadelphia, Pa, Us
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  • Certara
    Ai R&D: Solutions, Project Management
    Certara Jun 2023 - Present
    Radnor, Pennsylvania, Us
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  • Applica
    Post-Sales Director
    Applica Feb 2022 - Sep 2022
    New York, Ny, Us
    Applica.Ai is an AI-based document automation software provider that translates business documents into computer-readable and actionable data.As Post-Sales Director, I was accountable for managing all aspects of post-sales operations.I directed a suite of client-facing projects, analyzed and streamlined workflows, improved inter-department synergy, and provided a highly differentiated customer experience.Some of my accomplishments include:➥ Built agile teams to manage end-to-end projects – from initial sale through execution, project delivery, and product management.➥ Re-engineered pre-sales, transition, and post-sales processes for improved efficiency.➥ Developed project plans and documentation to guide project teams.➥ Optimized and matured the post-sales organization; ensured value realization of clients’ investments in Applica.Ai services.➥ Controlled all sales-related projects including planning, scheduling, resource management, scoping, opportunities, risks, and engagement with data scientists, system integrators, and business analysts.➥ Leveraged client relations to drive the platform’s expansion into new verticals and capitalize on healthcare opportunities.➥ Prioritized product and project changes based on customer needs, the sales pipeline, and market opportunities.➥ Conducted in-depth reviews of prospective use-cases, proof of concepts, pilots, projects, and draft contracts.➥ Established partner and client feedback channels to identify improvement opportunities. ➥ Overhauled the onboarding process to improve new hire productivity.➥ Resolved significant website issues; updated content to effectively capture product features and unique value proposition.➥ Transformed Applica.Ai from a research organization into a client-focused company.
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  • Applica
    Pre-Sales Engineering (Interim)
    Applica Feb 2022 - Sep 2022
    New York, Ny, Us
    I presented demonstrations for prospective clients that effectively capture product benefits, upside potential, and value proposition.
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  • Applica
    Technical Project Manager
    Applica Feb 2022 - Sep 2022
    New York, Ny, Us
    As Technical Project Manager, I was responsible for managing pilot and production projects for all US clients.I employed a combination of Agile, Kanban boards, Scrum, and Waterfall methodologies to streamline project cycles and ensure quality deliverables.Some of my additional contributions include:➥ Led international project delivery and data science teams; held them accountable against key performance objectives.➥ Developed, maintained, and documented repeatable project plans to standardize project activities.
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  • Nextgen Healthcare
    Technical Project Manager
    Nextgen Healthcare Jul 2021 - Jan 2022
    Remote First, Us
    As Technical Project Manager, I was tasked with developing NextGen’s first “Upgrade Center of Excellence” to enhance the quality of project deliverables, remediate prior failures, optimize resource management processes, and ensure maximal adoption of operational best practices.Some of my key contributions include:➥ Served as implementation expert for the project team; counseled on technical challenges, software deployments, upgrades, and related processes.➥ Trained a new technical project management team in project management methodologies and best practices. ➥ Developed EHR implementation/upgrade processes that reduced risks, compressed timelines, and improved client satisfaction.➥ Piloted and continually improved new SOPs while simultaneously hybridizing conventional processes for optimal project impact.
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  • Nextgen Healthcare
    Large Client User Group Technical Liaison
    Nextgen Healthcare Feb 2017 - Jan 2022
    Remote First, Us
    Between 2017 and 2022, I served as chief technical liaison for the large client user group encompassing client-side technical leaders including C-suite executives.I employed a partnership-based approach to strengthen the customer/company relationship, identify client pain points, remediate technical issues, and drive continuous product or service improvements.Some of my additional contributions include:➥ Built ad-hoc, a-la-carte teams to address critical issues impacting the client experience.➥ Intensified client communication cadence to build customer feedback loops.➥ Identified and developed user stories into epics.➥ Established a vision and unifying theme to guide a core application rebuild after identifying software deficiencies.➥ Created a multi-faceted program to overhaul a database and application impacting most clients.➥ Successfully retained multiple multi-million-dollar at-risk accounts.➥ Supported the product management team by designing processes and establishing new communication channels that improved client engagement and strengthened partnerships with internal/external stakeholders. ➥ Established a cadence of meetings between internal leadership and client leaders to create bidirectional accountability.
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  • Nextgen Healthcare
    Strategic Client Technical Solutions Engineer
    Nextgen Healthcare Feb 2016 - Jan 2022
    Remote First, Us
    Between 2016 and 2022, I built and led 4-8-member “A-La-Carte SWAT Teams”.I created a customer engagement and solutions engineering strategy to provide a differentiated customer experience, retain at-risk accounts, improve deliverables quality, and empower clients to effectively monetize their investments in NextGen solutions.Some of my additional contributions include:➥ Led a suite of technical client engagements; provided counsel in the areas of project planning and execution, technical support, and third-party product/service management. ➥ Supported all aspects of pre-sales, implementation, and go-live operations.➥ Analyzed client environments (including the application ecosystem, infrastructure, services, technology maps, testing protocols, and business plans); presented observations and product recommendations to catalyze sales. ➥ Conducted deep dives to analyze SQL databases and identify gaps or improvement opportunities.➥ Unlocked significant sales opportunities, including a $6-7MM opportunity with a major client.
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  • Nextgen Healthcare
    Systems Engineer
    Nextgen Healthcare Jul 2013 - Jan 2016
    Remote First, Us
    • Identified how to improve NextGen products, processes, and services.• Helped clients manage their NextGen environment, including assisting them with upgrades, performance improvements, environment monitoring, and issue management.• Worked as a liaison between client-side and vendor-side stakeholders.• Worked with the account executive and account manager to address client concerns, including to better proactively identify and prevent potential escalation requests.• Served as an embedded point-of-contact for a large “franchise” client.
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  • Crews Surveying
    Program Manager/Project Manager/Information Technology Manager
    Crews Surveying Jun 1995 - Jul 2013
    • Established a project management methodology using Kanban-like boards and daily Scrums.• Managed projects, including prioritizing project and task backlogs.• Administered and supported infrastructure and devices.
  • Itt Technical Institute
    Adjunct Instructor (Part-Time)
    Itt Technical Institute Mar 2010 - Jan 2012
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Timothy Crews Skills

Troubleshooting Software Documentation Project Management Integration Healthcare Information Technology Sql It Management Leadership System Administration Networking Technical Support Disaster Recovery Active Directory Windows Server Business Process Improvement Sharepoint Visio Process Improvement Microsoft Sql Server Software Implementation Healthcare Information Technology Access Management Databases Business Analysis Client Liaison Customer Relationship Management Network Security Client Relations Performance Tuning Training Hipaa Ehr Customer Satisfaction Relationship Building Provider Relations Physician Relations Solution Focused Program Management Information Technology Testing Healthcare Sql Tuning Root Cause Analysis Stakeholder Management It Project And Program Management Decision Making Customer Service Product Management Agile Project Management

Timothy Crews Education Details

  • Delaware Valley University
    Delaware Valley University
    Information Systems Management
  • Carnegie Mellon University
    Carnegie Mellon University
    Electrical And Computer Engineering
  • University Of Illinois Chicago
    University Of Illinois Chicago
    Healthcare Informatics

Frequently Asked Questions about Timothy Crews

What company does Timothy Crews work for?

Timothy Crews works for Certara

What is Timothy Crews's role at the current company?

Timothy Crews's current role is AI R and D: Operations and Program Management.

What is Timothy Crews's email address?

Timothy Crews's email address is tc****@****gen.com

What schools did Timothy Crews attend?

Timothy Crews attended Delaware Valley University, Carnegie Mellon University, University Of Illinois Chicago.

What are some of Timothy Crews's interests?

Timothy Crews has interest in Paintball, Politics, Computer And Network Technology, Hockey, Fitness/bodybuilding.

What skills is Timothy Crews known for?

Timothy Crews has skills like Troubleshooting, Software Documentation, Project Management, Integration, Healthcare Information Technology, Sql, It Management, Leadership, System Administration, Networking, Technical Support, Disaster Recovery.

Who are Timothy Crews's colleagues?

Timothy Crews's colleagues are Christina Riordan, Rose Pabelonia, Mohammed Almoslem, Deepa Akinapally, Ganesh Geddamuri, Rajinder Bhardwaj, Caroline Bean.

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