Timothy Crews Email & Phone Number

Philadelphia, Pa, Us

Radnor, Pennsylvania, Us

New York, Ny, Us

Applica.Ai is an AI-based document automation software provider that translates business documents into computer-readable and actionable data.As Post-Sales Director, I was accountable for managing all aspects of post-sales operations.I directed a suite of client-facing projects, analyzed and streamlined workflows, improved inter-department synergy, and provided a highly differentiated customer experience.Some of my accomplishments include:➥ Built agile teams to manage end-to-end projects – from initial sale through execution, project delivery, and product management.➥ Re-engineered pre-sales, transition, and post-sales processes for improved efficiency.➥ Developed project plans and documentation to guide project teams.➥ Optimized and matured the post-sales organization; ensured value realization of clients’ investments in Applica.Ai services.➥ Controlled all sales-related projects including planning, scheduling, resource management, scoping, opportunities, risks, and engagement with data scientists, system integrators, and business analysts.➥ Leveraged client relations to drive the platform’s expansion into new verticals and capitalize on healthcare opportunities.➥ Prioritized product and project changes based on customer needs, the sales pipeline, and market opportunities.➥ Conducted in-depth reviews of prospective use-cases, proof of concepts, pilots, projects, and draft contracts.➥ Established partner and client feedback channels to identify improvement opportunities. ➥ Overhauled the onboarding process to improve new hire productivity.➥ Resolved significant website issues; updated content to effectively capture product features and unique value proposition.➥ Transformed Applica.Ai from a research organization into a client-focused company.

New York, Ny, Us

I presented demonstrations for prospective clients that effectively capture product benefits, upside potential, and value proposition.

New York, Ny, Us

As Technical Project Manager, I was responsible for managing pilot and production projects for all US clients.I employed a combination of Agile, Kanban boards, Scrum, and Waterfall methodologies to streamline project cycles and ensure quality deliverables.Some of my additional contributions include:➥ Led international project delivery and data science teams; held them accountable against key performance objectives.➥ Developed, maintained, and documented repeatable project plans to standardize project activities.

Remote First, Us

As Technical Project Manager, I was tasked with developing NextGen’s first “Upgrade Center of Excellence” to enhance the quality of project deliverables, remediate prior failures, optimize resource management processes, and ensure maximal adoption of operational best practices.Some of my key contributions include:➥ Served as implementation expert for the project team; counseled on technical challenges, software deployments, upgrades, and related processes.➥ Trained a new technical project management team in project management methodologies and best practices. ➥ Developed EHR implementation/upgrade processes that reduced risks, compressed timelines, and improved client satisfaction.➥ Piloted and continually improved new SOPs while simultaneously hybridizing conventional processes for optimal project impact.

Remote First, Us

Between 2017 and 2022, I served as chief technical liaison for the large client user group encompassing client-side technical leaders including C-suite executives.I employed a partnership-based approach to strengthen the customer/company relationship, identify client pain points, remediate technical issues, and drive continuous product or service improvements.Some of my additional contributions include:➥ Built ad-hoc, a-la-carte teams to address critical issues impacting the client experience.➥ Intensified client communication cadence to build customer feedback loops.➥ Identified and developed user stories into epics.➥ Established a vision and unifying theme to guide a core application rebuild after identifying software deficiencies.➥ Created a multi-faceted program to overhaul a database and application impacting most clients.➥ Successfully retained multiple multi-million-dollar at-risk accounts.➥ Supported the product management team by designing processes and establishing new communication channels that improved client engagement and strengthened partnerships with internal/external stakeholders. ➥ Established a cadence of meetings between internal leadership and client leaders to create bidirectional accountability.

Remote First, Us

Between 2016 and 2022, I built and led 4-8-member “A-La-Carte SWAT Teams”.I created a customer engagement and solutions engineering strategy to provide a differentiated customer experience, retain at-risk accounts, improve deliverables quality, and empower clients to effectively monetize their investments in NextGen solutions.Some of my additional contributions include:➥ Led a suite of technical client engagements; provided counsel in the areas of project planning and execution, technical support, and third-party product/service management. ➥ Supported all aspects of pre-sales, implementation, and go-live operations.➥ Analyzed client environments (including the application ecosystem, infrastructure, services, technology maps, testing protocols, and business plans); presented observations and product recommendations to catalyze sales. ➥ Conducted deep dives to analyze SQL databases and identify gaps or improvement opportunities.➥ Unlocked significant sales opportunities, including a $6-7MM opportunity with a major client.

Remote First, Us

• Identified how to improve NextGen products, processes, and services.• Helped clients manage their NextGen environment, including assisting them with upgrades, performance improvements, environment monitoring, and issue management.• Worked as a liaison between client-side and vendor-side stakeholders.• Worked with the account executive and account manager to address client concerns, including to better proactively identify and prevent potential escalation requests.• Served as an embedded point-of-contact for a large “franchise” client.

• Established a project management methodology using Kanban-like boards and daily Scrums.• Managed projects, including prioritizing project and task backlogs.• Administered and supported infrastructure and devices.

B.S. Magna Cum Laude, Information Systems Management, Information Systems Management

Electrical And Computer Engineering

Certification, Healthcare Informatics