Tim Mack Email & Phone Number

Remote

Chicago, Illinois, United States

Primary point of contact for over 400 Uber Eats restaurant partners. Implemented data driven suggestions to restaurant owners to maximize order volume, basket size, and app visibility through strategic marketing campaigns. • Negotiated exclusivity agreements, contract renewals, restaurant funded marketing campaigns, and new location adoption which resulted in $9.6 MM in gross bookings over 4 months. • Conducted Quarterly Business Reviews, weekly account check-ins, 1:1 meetings with C-Level Executives, phone calls, zoom meetings, and in person visits with over 400 accounts. • Maximized restaurant performance by maintaining a 99% Restaurant Order Acceptance Rate.• Grew restaurant-funded marketing campaigns 4x in one month through building and presenting marketing strategies tailored to individual account’s needs. • Implemented SQL, Excel, Salesforce, Gainsight, and Google Workspace reports to track, analyze, visualize, and present performance data to restaurant partners resulting in a 93% marketing renewal rate.• Achieved a 94% restaurant partner online rate by quickly resolving hardware malfunctions, software issues, and restaurant profile discrepancies.

Chicago, Illinois, United States

Sold Uber Eats’ third-party delivery service to restaurants across America, launched Uber Eats grocery delivery, trained new Account Representatives, established Uber Eats delivery in Albany, New York, and served on the Chicago Sales Efficiency Team.• Held a 148% average monthly quota attainment and maintained a top 10 ranking out of 120 sellers. • Generated over $1MM in gross bookings during first 12 months of sales• Nominated to the Chicago Sales Efficiency team due to exceeding KPI and quota goals 6+ months in a row. • Collaborated with other high-performing sellers to send out a weekly email to the Chicago Sales Org. • Email included sales best practices, Salesforce reports, helpful tools, and spreadsheets for sales representatives to utilize and bolster seller efficiency, raising average quota attainment across the department from %96 to %107. • Hosted open office hours and assisted sellers with live calls to secure new Uber Eats partnerships. • Gave presentations to sales teams tailored to specific needs emphasized by team management.• Named to the Uber Eats Sales Mentor Program after exceeding Account Representative expectations 8 months into role. • Gave 1:1 instruction to a select number of new hires while reporting progress to the mentorship program. • Mentored new hires on sales pitch creation, Salesforce, strategic selling, prospecting, and cold calling.• Chosen by management to launch the Uber Eats Grocery division. • Created a playbook for selling Uber Eats to grocery and convenience stores resulting in at least a 100% quota attainment from every seller on the team.• Launched Uber Eats in Albany, New York, a previously failed territory, and gained market share advantage over competitors as the only Uber Eats representative in the territory.

Naperville

• Made daily outbound sales calls and follow up emails to generate new customers and increase school revenue • Scheduled 10 local cross promotional marketing events a month with neighboring groups and businesses to generate buzz about the school and attract new students• Screened job applicants, conducted phone and in-person interviews, and made final hiring decisions• Created original promotional media content for Facebook, Instagram, Twitter, and radio

Chicago, Il

• Delegated tasks to ensure the store ran at optimal performance levels• Listened to customers and delivered top tier serviced based on their specific needs• Resolved customer complaints and shipping issues in a timely, respectful, and professional manner• Maintained stock of all packing, shipping, and retail supplies• Built rapport with customers and encouraged then to return for future business

Elmhurst, Illinois, United States

• Taught musical concepts and theories in private and group drum, bass, piano, and guitar lessons.

Lincolnshire, Il

• Oversaw hardware Drop Ship lines covering multiple categories such as Storage, Netcomm, Collaboration, & Video Projection.• Managed daily reports, constructed excel worksheets, processed purchase orders, and communicated order statuses with vendors and account managers. • Collaborated with vendor and various CDW departments to find solutions to various pricing, shipping, and data errors

Greater Chicago Area

• Authored various articles on sports, entertainment, lifestyle, and technology which were published on the FanSided Website• Co-Founded and Co-Edited blogoflegends.com• Responsible for managing and updating the Twitter and Facebook pages for blogoflegends.com• Managed my time successfully in a flexible work environment - determined my work schedule based on the assigned workload and the related deadlines.

• Migrated the University’s computers from Windows XP to Windows 7• Quickly became productive by learning on the job; formal training was not available• Trusted with the universal computer administrator code as well as highly confidential University data• Worked closely with campus faculty and staff on a daily basis to identify, troubleshoot and resolve computer issues• Contributed expertise on large projects in a team setting, as well as smaller projects where I functioned as the only IT representative working directly with faculty and staff• Managed my workload which was a balance between large and small projects, reported status to my supervisor as needed• Trained and mentored new employees to help them become productive• Migrated the University’s email clients from Novell to Microsoft Outlook• Conducted training sessions to train University faculty and staff on Microsoft Outlook• Worked full-time during summer, part-time during the school year