Tim Mack Email & Phone Number

Remote

Chicago, Illinois, United States

• Primary point of contact for over 400 Uber Eats restaurant partners. Implemented data driven suggestions to restaurant owners to maximize order volume, basket size, and app visibility through strategic marketing.
• Negotiated exclusivity agreements, contract renewals, restaurant funded marketing campaigns, and new location adoption which resulted in $9.6 MM in gross bookings over 4 months.
• Conducted Quarterly Business Reviews, weekly account check-ins, 1:1 meetings with C-Level Executives, phone calls, zoom meetings, and in person visits with over 400 accounts.
• Maximized restaurant performance by maintaining a 99% Restaurant Order Acceptance Rate.
• Grew restaurant-funded marketing campaigns 4x in one month through building and presenting marketing strategies tailored to individual account’s needs.
• Implemented SQL, Excel, Salesforce, Gainsight, and Google Workspace reports to track, analyze, visualize, and present performance data to restaurant partners resulting in a 93% marketing renewal rate.

Chicago, Illinois, United States

• Sold Uber Eats’ third-party delivery service to restaurants across America, launched Uber Eats grocery delivery, trained new Account Representatives, established Uber Eats delivery in Albany, New York, and served on.
• Held a 148% average monthly quota attainment and maintained a top 10 ranking out of 120 sellers.
• Generated over $1MM in gross bookings during first 12 months of sales
• Nominated to the Chicago Sales Efficiency team due to exceeding KPI and quota goals 6+ months in a row.
• Collaborated with other high-performing sellers to send out a weekly email to the Chicago Sales Org.
• Email included sales best practices, Salesforce reports, helpful tools, and spreadsheets for sales representatives to utilize and bolster seller efficiency, raising average quota attainment across the department from.

Naperville

• Made daily outbound sales calls and follow up emails to generate new customers and increase school revenue
• Scheduled 10 local cross promotional marketing events a month with neighboring groups and businesses to generate buzz about the school and attract new students
• Screened job applicants, conducted phone and in-person interviews, and made final hiring decisions
• Created original promotional media content for Facebook, Instagram, Twitter, and radio

Chicago, IL

• Delegated tasks to ensure the store ran at optimal performance levels
• Listened to customers and delivered top tier serviced based on their specific needs
• Resolved customer complaints and shipping issues in a timely, respectful, and professional manner
• Maintained stock of all packing, shipping, and retail supplies
• Built rapport with customers and encouraged then to return for future business

Elmhurst, Illinois, United States

• Taught musical concepts and theories in private and group drum, bass, piano, and guitar lessons.

Lincolnshire, IL

• Oversaw hardware Drop Ship lines covering multiple categories such as Storage, Netcomm, Collaboration, & Video Projection.
• Managed daily reports, constructed excel worksheets, processed purchase orders, and communicated order statuses with vendors and account managers.
• Collaborated with vendor and various CDW departments to find solutions to various pricing, shipping, and data errors

Greater Chicago Area

• Authored various articles on sports, entertainment, lifestyle, and technology which were published on the FanSided Website
• Co-Founded and Co-Edited blogoflegends.com
• Responsible for managing and updating the Twitter and Facebook pages for blogoflegends.com
• Managed my time successfully in a flexible work environment - determined my work schedule based on the assigned workload and the related deadlines.

• Migrated the University’s computers from Windows XP to Windows 7
• Quickly became productive by learning on the job; formal training was not available
• Trusted with the universal computer administrator code as well as highly confidential University data
• Worked closely with campus faculty and staff on a daily basis to identify, troubleshoot and resolve computer issues
• Contributed expertise on large projects in a team setting, as well as smaller projects where I functioned as the only IT representative working directly with faculty and staff
• Managed my workload which was a balance between large and small projects, reported status to my supervisor as needed