Timothy Mccain, Csm, Sa Email and Phone Number

TMM Publishing is a Full-Lifecycle book publishing company, from idea to completed manuscript to published book and successful launch.

• Recruitment Anchor for the CRM Talent Acquisition department for staffing recruitment.• Sourced and managed department talent and bench repository• Process identification, scoping and management of the internal/external applicant groups. • Partnered with Hiring Manager and relevant business leaders to identify business needs. • Provided strategic partnership through the business units as warranted to create a seamless process flow. Technical Program Manager for a team of 15+ team in the SaaS space using Microsoft Dynamics and Power Apps• Weekly facilitated and tracked Microsoft company and client knowledge transfer sessions.• Managed risks, and issues, and took corrective measurements on key programs.• Coordinated cross-dependencies between internal and external teams.• Managed and utilized deliverables across projects.• Managed stakeholders’ expectations & communication.• Aligned the deliverables (outputs) to the program’s “outcome”• Aligned UX Team, Business, Engineer, and Development team to the continued scope of the program.• Facilitating Sprint Ceremonies for our global teams.• Led, taught and implemented Agile and Scrum methods to oversee a self-managing team.

• Sourced various talent for diverse domains to align for current business needs• Developed comprehensive monitoring of risk, issues, dependencies, contingency plans, and resources, which led to decreased expenses by 20% and increased revenue by 30%• Established a novel product line centered around mental health and recovery. Seeing a success rate of 20% in the first quarter of launch.• Worked with business partners, data scientists, technical engineers, data architects to ensure all best practices were aligned with company vision and key KPI/OKRs. • Managed Legal business affairs and trademark clearance process for Creative Design and Product Design. • Managed the professional development and training of staff, including internal program and staff evaluations, to drive productivity, effectiveness, and a healthy work environment. • Spearheaded pricing restructure by redirecting focus on consumer willingness to pay instead of product cost; implemented a three-tiered pricing model which increased average sales by 20%.Responsible for testing and executing beta projects. Developed and produced multiple cross-training documents to propagate the proper order of operations to successfully execute programs

• Led a team of 50+ members in implementing successful programs that served over 1200+ participants each week• Implemented and taught Scrum Methods and facilitated ceremonies• Demonstrated excellence in program management, with experience in program design, implementation, and evaluation. • Effectively communicated with key stakeholders, including board members, funders, and community partners.• Secured funding from diverse sources, including various agencies, foundations, and individual donors. • Increased program visibility and positive community impact through effective marketing and outreach efforts. • Sourced and recruited talent, resulting in a 50% reduction in turnover • Led recruitment initiatives that increased satisfaction by 30%Restructured a declining program, implemented structure, leadership, vision, and saw a 200% increase within the first calendar year. • Utilized SCRUM methodologies, which led to the trackable progress for the vision of the instruction and company. • Provided regular status updates to steering committees, stakeholder groups, and executive leadership• Implemented new training policy, decreasing turnover by 60%, and performed a variety of complex tasks involving administrative, analytical, and team management • Ensured on-time delivery of 100% of program projects whole meeting all contractual and deliverable commitments• Scoped and executed large multi-quarter projects and programs resulting in 30% annual retention. • Managed the product backlog, working with engineering and designer teams to prioritize, define, develop features, user stories, and requirements• Lead cross-discipline teams, managing client relationships, and interacted with stakeholders and other organizational units.

• Recruited and trained 30+ person, cross-functional team on community impact, humanitarian aid concepts leveraging creative methods resulting in a 20% annual attendance increase. • Spearheaded DEI project with stakeholders while delivering on 100% of agreed-upon timelines. • Led the onboarding process for new clients, team members, and new projects to ensure quick adaption resulting in an improvement in engagement and staff retention by 40%.• Developed effective plans for managing and retaining volunteers inside organizations and improved leadership strength. • Planned and executed meetings to connect organizational representatives, community members, and clients. • Led all Sprint planning, execution monitoring, and closeout programs related to the given project.

• Provided patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.• Maintains patient stability by checking vital signs and weight as well as recording intake and output information.• Provided for activities of daily living by assisting with serving meals, feeding patients as necessary.• Adhered to professional standards, hospital policies and procedures; federal, state, and local requirements.