• Agile program/product management for projects working with Microsoft and a variety of our clients to develop and implement team specific PowerApps, Visual Merchandising/Photo Validation and Power Bi reporting dashboards• Oversee all aspects of client projects: team allocation, resourcing, quality assurance, testing oversight, requirements gathering and client’s assessments.• Work collaboratively with clients and Designit team to design, develop, and implement customized tools, applications, and processes.

Global Software development firm focusing on delivering enterprise- grade solutions enabling digital transformation• Strengthen and grow customer engagements and lead U.S. PMO team efforts.• Plan and oversee execution on all U.S. engagements. Facilitate daily operational performance and manage the interface between the customer and delivery and engagement team within the U.S.• Supports SVP of Global Operations on presales pursuits. Responsible for U.S. RFP and SOW creation.• Collaborate with the VP of Global Engagement to create the strategic delivery and engagement plan. • • Responsible for the US office budgets, gross margin, forecasting, risk assessment and employee utilization.• Create and implement delivery and engagement document standards and processes for company-wide adoption. • Responsible for talent acquisition including partnering with industry recruiters, talent agencies and HR to manage the recruiting lifecycle.

Business and technology consulting firm focused on guiding organizations totransform their business• Agile and waterfall project management for projects ranging from Call Center Metrics, Mergers & Acquisitions, Credentialing Assessments, and CRM implementations. • Developed and maintained project plans and assumed responsibility for project staffing, budgeting, forecasting and profitability.• Generated successful business development opportunities with current and potential clients.• Responsible for maintaining client and account relationships.• Conducted all aspects of the project lifecycle, from generating SOWs to final client delivery.• Designed, developed, and implemented enterprise level Dynamics & Salesforce CRM Solutions, $100-$900K project budgets

• Business analyst and IT consultant• Program and project management, employee development, training and mentoring• Product development and marketing • Dynamics CRM implementation, process design, and business application

Provides customer relationship (CRM) and business intelligence (BI) solutions• Executed CRM customization and configuration, $100-$500K project budgets.• Managed all aspects of client projects: budgeting, SOWs, requirements gathering and client’s assessments.• Worked collaboratively with clients to design, develop, and implement customized CRM Dynamics

Seattle’s premier bike shop since 1932 • Employee management, training, on-boarding, workforce planning and recruitment for 130+ employees.• Business process and retail promotional program design and rollout.• Managed store profitability and sales for $10 million+ company.• Event planning – Vendor clinics, corporate events, advertising and promotional events - 400 + attendee• Vendor account management & product purchasing

Designs, manufactures and distributes thoughtful, well-engineered commercial bike products to encourage urban bicycle use.• Collected and presented market research as it related to the retail sector • Tradeshow logistics, display, and execution planning • Tradeshow representative • Participated in establishing marketing and sales strategies • Participated in functional testing efforts, ensured consumer issues were identified, tracked, reported and resolved in a timely manner

Honorably Discharged - enlistment completeArtillery Cannon Crew Section Chief-Gulf War Veteran