Supervised daily activities of the restaurant including labor and productivity, revenues and costs, food quality and safety, coaching and mentoring team members and ensuring a high performing drive-thruLed 125+ part time and full time employees in store with 20-50 employees in a given shift in relation to football seasonScope of operations included front counter, drive thru, catering support and the commencement of concessions at Sanford Stadium with the 2012 football seasonAchieved top 10% nationwide in order accuracy and speed of service in the drive thru in 2018Consistently ranked in top 20% on customer satisfaction survey scoring 5/5Increased revenue from $3.96 million to $7 million - resulting in a 92% growth in revenue during 6 years as General ManagerPrimary interface with food and beverage vendors and health regulators Managed financial and business operations, including payroll, daily deposits, cost controls and P&L projections and adjustmentsResolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.Achieved 7 million dollars in sales in 2018Achieved outside sales milestone of #9 in the Chick-fil-A chain in 2018Responsibilities included hiring, termination and leadership development of team members and managers.