Timothy Mitchell Email and Phone Number

Sr. Manager for the 6 Mimaki USA Experience Centers in North America. I work primarily out of the Atlanta headquarters, but I travel often to promote and attend events at all of the Mimaki Experience Centers.I utilize video to promote, train, and explain the complete Mimaki product line to a global audience at every opportunity, from customer demos to trade shows. Mimaki is a world-class company, and a consistent innovator in every facet of digital printing, and my role is to highlight what Mimaki has to offer in eco-solvent, UV LED, dye-sublimation, direct-to-film, and 3D technology. If you've got a good Mimaki story to tell, drop me note, I'll gladly stop by with my cameras and amplify your tale.

Straightforward customer relationship management and customer service skills. Flair connecting with all levels of customers from prominent businesses to mom and pop owners. Solidify customer relations confidence in the HP brand. Cultivate and maintain beneficial relationships with customers, Successfully drive specialty sales in accounts; prospecting, negotiating and closing deals. Expertise in knowledge of HP products, solution and service offerings highlighting HP against the competition. Understand industry and market segment of key accounts with ability to integrate this knowledge in advocacy and marketing. Understand and apply program/project management methods and processes to define plan, cost, resource, track and ensure successful sales. Proven, dependable sales record. Leverage product and solution knowledge to probe customer needs and identify opportunities for up/cross-selling. Cognizant of HP market and the business challenges addressed by HP's segment penetrations. Proactively initiate debugging and troubleshooting on anything hampering sales. Superlative case management tools -- strong technical, mechanical and software troubleshooting as well as developed analytical problem solving skills. Provide sound strategies to ensure comprehensive, effective resolutions. Focused simultaneously on multiple product lines. Exceptional in person, email, video and remote support skills. Robust resolution techniques with escalated customers and an eye on technical action plan development. Ensure customer satisfaction and optimum engagement in relationships. Identify, build and maintain focus on HP products/services.Proven talent developing educational and training programs. Competency in both local and channel partners in regional and international events. Manage variety of pre-sales activities and processes including demonstrations, print testing, VIP events, benchmarks, product communications & rollouts, sourcing and coordination.

Provide trouble-shooting and repairs with printers experiencing complex electrical or mechanical problems; in demonstration facility, customer locations and in technical computer assist calls when tech support staff was unable to resolve defects on location. Work effectively/proactively with cross-functional groups; engineering, tech svcs, marketing, sales, manufacturing, QA, product planning and tech documentation depts. Work with marketing to test/confirm product specs ensuring accurate representation in advertising.Proactively support dealers/distributors. Attend seminars, organize trade shows/exhibitions. Ability to adapt to and manage change, developing creative solutions. Deal effectively with unknown/unanticipated situations. Technically capable of understanding complex software engineering issues and resourceful in researching/implementing solutions. Thorough knowledge of ICC profiling, color theory, color management/principals of color vision. Strong eye for print quality with ability to distinguish differences in image quality with various printed test images. Perform necessary mechanical and software modifications for optimum print quality. Confirm ink quality by designing and applying testing adhesion suitability with QA methods. Track and resolve defects with hands-on testing, confirming alteration details with manufacturing teams.Extensive familiarity and ability to run wide variety of large-format digital printers.​ Thorough knowledge of prepress procedures, four-color printing process, Windows ond Mac office systems, FTP protocol, digital technology. Expertise with digital industry prepress standards and color workflows: DTP applications, Acrobat, Distiller, Photoshop, Illustrator and InDesign. Operate and train with RIP softwares: Fiery XF, Onyx, Colorburst.​ Excellent written, verbal, interpersonal, communication, negotiation skills for coordinating projects to successfully completion.

Reorganized company from hand printing operation to digitized process. Created mass productions from custom processes, eliminating processing cost and time restrictions. Coordinated pattern design/file preparation for wide-format digital printing. Managed multitudes of projects, prioritizing and coordinating workflow in deadline driven environment specializing in unusual, one of the kind designer projects. Created and maintained complex production schedules for average of 15-50 projects at different phases of completion, Tracked multiple simultaneous phases of projects to completion.Anticipated project challenges and adjusted productions as necessary from concept to execution. Stayed abreast of technological developments. Routinely defined printability of the fabrics, assigning best print method and directed projects to the most appropriate printers. Set up and custom built digital department from the ground up -- purchasing all equipment, buying and installing all software, calibrating all the printers, proofers, input and output devices. Managed network for all events from backup to troubleshooting; fixed and replaced computer components and printers, repaired software issues, and kept the system in tip-top condition.Responsibilities included all day-today operations; pricing and ordering materials, working directly with clients, overseeing printing the final rolls. Built cost structures, created invoice and inventory systems, established vendor sources for material and printing. Negotiated successfully with vendors, attended press checks and oversaw quality control.Point person for purchase order processing and oversaw business to business functions. Coordinated design, prepress, editing services, monitored production and inventory of ongoing projects. Worked with a variety of programs including Photoshop and Illustrator, and the Wasatch Textile RIP, Quickbooks, Office, ACT, Xrite spectrophotometer.

Responsible for color fidelity of all the large-format printers was accurate on a day-to-day basis. Extensive high-volume digital prepress and colormatching for large format printing Company.RIP management, fabric printing, inkjet printing, and color calibration of all types. Expertise in Photoshop, Illustrator, Corel, Quark, InDesign. Use of both Colorburst and Onyx RIPs, plus a multitude other design and RIP software packages. Operated Dupont Artistry fabric printers, HP and Epson printers, Seiko and Vutek printers, UV flatbed, and automated routers. Used both Monoco and ProfileMaker along the Spectroscan or the i1iO automated table reader for profile creation.

Maintained and operated a screen printing/large format digital printing company over main bases in Orange County and Tijuana, Mexico. Handled all aspects of several departments not limited to sales, marketing, advertising, research, troubleshooting, design, customer support and efficiency planning. Sought new customers, attended to existing customers, devised marketing plans, oversaw quality control, trained employees, and purchased equipment and supplies.