• Comprehensively assisted in the front office operations during the soft opening of a 74-room boutique 5-star hotel, Grace La Margna, located in the Swiss alpine resort of St. Moritz. • Ensured highest standards at a 5* superior hotel, creating memorable guest experiences and foreseeing their wishes.• Provided personalized services, resolved challenges independently, and shared information and suggestions with guests.• Implemented personalized experiences for our top VIP guests, ensuring exceptional service and tailored attention to their needs.

• Collaborated with Rooms Division Manager and General Manager to ensure seamless launch, created comprehensive inventory lists for all three buildings.• Oversaw creation of FF&E and OS&E reports, ensuring a well-appointed and functional hotel environment.• Developed new reservation system for Dar Neem, utilizing Opera to streamline bookings and enhance guest experiences.

• Responsible for onboarding newly acquired customers and ensuring KYC compliance• Executing various sales strategies to drive revenue growth for the organization• Monitored and maintained CRM system via Salesforce through daily data entry tasksand clean-up performance programs• Provided operational support for live events such as tradeshows and conferences,including scheduling, document distribution, and assistance for the sales team• Managing pipeline of inbound leads

• Conducted market research for Saffron.vc as part of my BBA at Hult International Business School.• Surveyed and interviewed Founders, Angel Investors, and VC's.

• Conducted analysis of business unit reporting to identify key performance indicators for Radisson Blu • Focused on integrating improved employee feedback processes to improve retention and team morale. • Streamlined employee feedback system and conducted interviews with associates to develop new focus and mission statement for the company.

• Manage guest bookings and reservations.• Assisted with administrative and clerical tasks as needed.• Assisted with check-in and check-out processes. • Ensuring accurate and efficient running of Front Desk