Timothy O'Shea Email and Phone Number

• Team Leadership: Led cross-functional teams in field operations, business operations, HR, payroll, talent acquisition, facilities, security, and enrichment programs, focusing on scaling the organization and enhancing operational practices.• Growth & Transition: Guided teams through post-COVID transitions, resulting in the doubling of the organization’s size, from 42 to 110 schools across 14 states, and the successful completion of a company sale.• NPS Improvement: Oversaw initiatives that increased both family and staff Net Promoter Scores (NPS), with teams delivering stronger employee and family engagement.• Staffing & Retention: Led efforts to address staffing challenges by driving the development of compensation and retention programs, significantly reducing turnover.• Operational Standardization: Guided the revamp of operational policies and procedures to standardize practices, enabling scalable growth across the organization.• Health & Safety: Oversaw the development of the company’s Quality Assurance Program (QAP), ensuring teams maintained high health and safety standards in all schools.• Culture & Leadership: Fostered a culture of servant leadership, empowering teams to grow, and promoting authenticity, humility, and continuous improvement across the organization.• B2B Initiatives: Led the company’s B2B partnerships and employer-sponsored initiatives, to drive enrollment through strategic external relationships.• Future Focus: Continuing to lead teams in Denovo school development opportunities and other strategic initiatives.

• Team Leadership: Led cross-functional teams across business operations, facilities, and security, focusing on improving efficiency and scalability in 'back office' processes to support the organization’s growth.• Growth & Transition: Guided teams through post-COVID transitions, achieving full enrollment recovery across schools while optimizing direct care (teacher) wages to balance financial sustainability.• Operational Standardization: Led the overhaul of operational policies and procedures to create standardized practices, enhancing efficiency and enabling scalable growth across the organization.• Culture & Leadership: Cultivated a servant leadership culture, empowering teams to grow through initiatives that promoted authenticity, humility, and continuous improvement.

• Support Endeavor's overall business development and strategic plan execution• Represent Endeavor at pre-construction / construction meetings for new schools• Prepare, conduct and analyze employer child care Needs Assessment Surveys• Develop functional and space programs for new schools• Review new school construction budgets and plans• Support the development of outdoor learning environment concepts and budgets

• Participated in formulating and administering company policies, directing and coordinating department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives• Conferred with the Chief Executive Officer, Chief Operating Officer, VP of Finance and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions• Developed, reviewed and implemented business strategic planning, including sales, financial performance, and new business development• Oversight of key projects, processes and performance reports, data, and analysis• Reviewed operations and plans to meet requirements for sales planning and to ascertain requirements to develop new markets• Reviewed and approved the preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, and budgetary planning• Direct oversight of all HR, accounting, marketing and IT functions• Responsible for the development, management, and implementation of the company’s continuous improvement plan

• Served on the leadership team, guiding initiatives and shaping decisions related to business development, marketing, and overall company strategy. • Led business development efforts by leveraging key staff relationships to increase market penetration and support staff training and development as needed. • Developed and executed market sector-focused and geographically targeted growth plans, aligning business efforts with strategic goals. • Provided oversight and direction for all firm-wide marketing initiatives, ensuring consistency and effectiveness across campaigns. • Established a CRM database (Salesforce) to streamline the management of clients and prospects, enhancing relationship management and business tracking. • Conducted a comprehensive analysis of existing clients and top prospects, optimizing resource allocation to maximize ROI and drive business growth.

• Led the successful post-acquisition transition of all Hildebrandt accounts, ensuring continuity of service and seamless integration. • Managed strategic accounts and partnerships, providing oversight and ensuring coordinated service delivery across all client engagements. • Negotiated and renewed client contracts, optimizing financial returns and improving contract terms to support long-term business objectives. • Acted as the primary point of contact for all client requests, ensuring timely and effective resolution of issues and alignment with client expectations. • Supported the operations team in developing and enhancing client programs, including budget planning, presentation development, contract negotiations, and ongoing program support. • Collaborated with BH leadership to develop and implement tailored client strategies, driving growth and fostering long-term partnerships.

• Led business development and strategic plan execution, driving company growth and market expansion. • Developed and implemented company-wide IT strategies to streamline operations and improve system efficiency. • Oversaw critical business functions, including business development, HR, payroll, marketing, and IT, ensuring alignment with organizational goals. • Supported center directors and clients by providing tailored marketing strategies to enhance visibility and enrollment. • Shaped overall business strategy, aligning resources and initiatives with long-term objectives. • Represented the company at pre-construction and construction meetings for new early learning centers, ensuring alignment with design and operational goals. • Conducted employer Needs Assessment Surveys, analyzing data to inform strategy and business decisions. • Developed functional and space planning programs for new early learning centers, optimizing design for operational efficiency and child development. • Created and managed budgets for new center construction projects, ensuring financial accuracy and alignment with company goals. • Designed and budgeted outdoor learning environments, integrating innovative concepts to enhance the learning experience.

• Strategically structured and executed business deals, overseeing project delivery and ensuring successful outcomes. • Managed the business unit’s profit and loss statement, driving financial performance and profitability. • Developed comprehensive budgets, technical sales proposals, and managed all sales operations to support business growth. • Prepared and delivered impactful sales presentations, effectively communicating value propositions to clients and stakeholders. • Implemented purchasing and risk management policies, ensuring compliance and mitigating financial and operational risks. • Evaluated and awarded vendor contracts for highly customized equipment, ensuring optimal cost, quality, and performance. • Coordinated long-lead equipment deliveries across multiple projects, ensuring timely integration into project timelines. • Managed the entire lifecycle of equipment delivery, installation, start-up, and commissioning to meet project requirements. • Provided support for MEP (mechanical, electrical, plumbing) equipment start-up and conducted training for operational teams.

• Maintained cost, submittal and RFI databases for all MEP subcontractors• Assessed costs associated with project design changes • Chaired multiple meetings involving the owner, design team, subcontractors, and city officials• Reviewed design documents for constructability• Consulted, reviewed and resolved MEP construction/design issues during building turnover

• Prepared mechanical, electrical and plumbing estimates on various projects• Correlated multiple estimates for presentation purposes• Reviewed subcontractor’s estimates for validity and scope• Performed detailed systems analysis on multiple projects• Assisted in the preparation of conceptual estimates