Timothy Olver Email & Phone Number

Burlington, Vermont, United States

Highly motivated and results-oriented Customer Success Executive with experience in post-sales customer relationship management. Proven ability to build strong relationships, translate business needs into technical solutions, and drive customer success through strategic guidance and expansion. Possess strong interpersonal and communication skills, adept at collaborating with diverse stakeholders. Leverages expertise in QGenda and customer success best practices to help healthcare enterprises achieve their goals and maximize the value of QGenda solutions.- Manage a portfolio of high-value enterprise customers, providing strategic guidance and technical expertise to increase product adoption, drive expansion, and ensure customer retention.- Develop and maintain strong relationships with key stakeholders, including super users and executive sponsors, acting as a trusted advisor and championing customer needs.- Leverage in-depth knowledge of QGenda functionalities to configure solutions, troubleshoot issues, and identify opportunities to maximize value for customers.- Proactively monitor customer needs, identifying and capitalizing on expansion opportunities while mitigating churn risk.- Utilize the Customer Success Platform to streamline communication, track customer progress, and identify potential risks.- Conduct semi-annual key account reviews for QGenda leadership and leed onsite Executive Business Reviews to review accomplishments, propose enhancements, and define future goals.

Burlington, Vermont, United States

Burlington, Vermont, United States

Burlington, Vermont Area

QGenda is the #1 cloud-based, automated physician scheduling software. Since its launch in 2006, QGenda has grown to serve more than 2,500 customers in over 30 medical specialties across 5,000 hospitals. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to optimize their workforce which allows them to provide the best possible patient care. QGenda is headquartered in Atlanta, GA.

Burlington, Vermont Area

A Senior Service Consultant builds and expands on the responsibilities of an Associate by additionally acting as a mentor for any newer members of the Client Services team, as well as peers around the company. A Senior Service consultant is expected to work towards the resolution of moderately complex client issues, while also leading or participating in at least two initiatives or projects, collaborating with other teammates across the company, including but not limited to: Custom Development Team Implementations Specialists Implementations Project Managers Client Success Managers Fellow Client Services Consultants, as well as Client Services and Operations Management The core success criteria of this position are: Excellent interpersonal skills necessary in building working relationships, both with peers within OpenTempo, as well as our clients Organization skills allowing the management of at least one project successfully to completion Creative thinking and problem solving as an individual or collaboratively while participating in a group initiative Courageous, positive can-do-attitude, and willingness to assist others Technical aptitude to solve moderately complex, political or strategic problems Maintain or foster existing successful client relationships, while identifying opportunities for improvements to client systems and setting appropriate expectations to be met by both client and company

Grand Isle

Making decisions regarding issues that crop up and address current and future plans to ensure continued delivery of safe drinking water to the District members. Secretary and Clerk to the Commissioners Board, overseeing the GICWD website and public relations & announcements for the water district.

Burlington, Vermont Area

A Senior Service Consultant builds and expands on the responsibilities of an Associate by additionally acting as a mentor for any newer members of the Client Services team, as well as peers around the company. A Senior Service consultant is expected to work towards the resolution of moderately complex client issues, while also leading or participating in at least two initiatives or projects, collaborating with other teammates across the company, including but not limited to: Custom Development Team Implementations Specialists Implementations Project Managers Client Success Managers Fellow Client Services Consultants, as well as Client Services and Operations Management The core success criteria of this position are: Excellent interpersonal skills necessary in building working relationships, both with peers within OpenTempo, as well as our clients Organization skills allowing the management of at least one project successfully to completion Creative thinking and problem solving as an individual or collaboratively while participating in a group initiative Courageous, positive can-do-attitude, and willingness to assist others Technical aptitude to solve moderately complex, political or strategic problems Maintain or foster existing successful client relationships, while identifying opportunities for improvements to client systems and setting appropriate expectations to be met by both client and company

Burlington, Vermont Area

Burlington, Vermont Area

Work directly with OpenTempo clients to provide real-time support and training for new and existing administrators, diagnose problems within our cloud-based workforce optimization platform for healthcare, and provide creative solutions.

South Hero, Vt

• Known for exemplary customer service and team player mindset • Received multiple promotions based on positive performance reviews • Repeatedly received “employee of the month” • Displayed a positive, helpful attitude on a daily basis that was constantly praised by customers and employers alikeStarted as Retail Merchandiser in 2009o Merchandising and managing product inventory o Loss preventiono Knowledge in profit loss records• Promoted to Butchero Mutli-tasking projects o Skilled in processing and cutting all kinds of meato Hands-on experience in operating knife and meat processing equipmento Maintain clean and sanitary work conditions• Promoted to Sales Clerko Taking on new responsibilities as well as performing previous title’s o Monitor and motivate other staff memberso Cash handling accuracyo Credit card transactionso VT Liquor sales licenseo Responsible for retail price changes

South Burlington

Franklin, Ma

• Data entry and management • Scheduling • Resolving customer’s concerns in a professional and diplomatic manner• Knowledge of warehouse records and trucking operations

Chittenden County, Vt

Field campaign work (tabling, attending media, political, and social events) Designed advertisements for campaignStrategic consulting with campaign manager on plans to approach various demographic for campaign

Burlington, Vermont Area

Internship for political campaign of Attorney General Bill SorrellCoordinated with Media Management team as well as rest of campaign teamAssisted in organizing campaign events and campaign researchDeveloped and carried out strategies with various media outlets (i.e. social networks and other web, radio, and television)

Lyndonville, Vt

Oversaw $15,000 budget as well as the payment of bills Supervised and trained 60+ students & ensured they complied with FCC standards Worked closely with engineers and Campus IT to maintain performance of the station’s equipmentCultivated local businesses support, including ad salesKept and organized files and documents relating to the station