After getting the opportunity to spend about 8 years at my last employer, Denver Health, I took a break from working to assess where I am at in my career and what I want to be doing in my career moving forward. This also included a trip around the country to help broaden my world understanding, but also to visit cities and experience what it would be like to work, live, and test the waters for relocation.

• Provided technical support for over 6,000 hardware endpoints, 5,000 employees, and 200 applications across 28 main campus buildings and 12 clinics across Denver.• Led a team of 12 in updating desktops and laptops from Windows 7 to Windows 10, and supported hospital-wide software updates including the switch to the EPIC software suite, a hybrid Citrix environment, and upgrading to Office 365.• Successfully closed 6,000+ tickets and service requests while participating in 24/7 on-call rotation.• Trained and mentored 10 new hire technicians and analysts.• Assumed SCCM Administration duties, including packaging and deploying software and monthly Microsoft updates for desktops, laptops, and servers. Utilized SCCM to run queries and create collections for hardware and software audits.• Collaborated with project managers, application analysts, and vendors to design and implement new software/hardware deployment plans.• Built and captured Windows images with WDS including the Windows 10 image used to upgrade the hospital site-wide from Windows 7• Managed Active Directory including creation and management of OU's and the creation and linking of policies affecting all endpoints across the hospital• Utilized AppSense to push bookmarks, desktop icons, and provide application control• Managed VPN access for users through Duo Mobile and Cisco Anyconnect• Managed endpoint encryption and updates through McAfee for laptops and remote users• Built, deployed, and supported over 1000 devices for the conversion to a remote work environment• Wrote and maintained installation, troubleshooting, and standards of procedure documentation across SharePoint and Cherwell for 100+ applications• Supported high risk areas such as live surgery rooms, virus collection and testing facilities, and sterile cleanrooms

• Set up IT hardware and infrastructure for a newly constructed hospital • Built, imaged, and deployed 200+ desktop systems and 100+ laptops as part of an infrastructure rollout to a new multi-level clinic.• Assisted in setting up the network, including patching ethernet ports and analog phones, for the entire clinic

• Upgraded 5000 desktop machines to Windows 7 and installed over 200 unique hospital programs as part of a major operating system rollout that supported the entire hospital as well as 8 surrounding area clinics• Set up more than 500 Aventura desktop machines while working collaboratively to find creative solutions concerning hardware and software compatibility issues• Utilized Remedy and eMAC ticketing systems to provide in-depth IT support to hospital staff on a daily basis, sometimes in highly sensitive medical areas• Assisted in the Windows XP to Windows 7 migration project for more than 5000 desktops and laptops• Completed the migration project meeting strict deadlines in a fast paced 24/7 environment• Reported and solved emergent issues during the migration

• Worked off-site at 9 major vacation resorts throughout the U.S. and 3 additional Wyndham Vacation Ownership properties to implement Windows 7, Wyse clients, and Citrix environments on more than 700 computers while under strict deadlines• Handle Citrix virtualization, OS migration, and building Xen desktops for corporate clients• Work in a team environment to provide general IT support to country-wide Wyndam Resorts, both on-location and through remote desktop access • Demonstrate excellent communication skills by interacting with clients on a daily basis to troubleshoot and solve hardware, software, and technical maintenance issues (both in-person and using Assyst ticketing system)• Collaborated closely with team members and various departments (including Corporate, HR, and Payroll) to determine scheduling, analyze networks, and test application usage for Citrix Zen Desktop implementation• Conducted installation and troubleshooting of resort and department specific software and hardware (ex. Ving, SAFLOK, Keywatcher, Track'em, Liberation, Movaris, Epiphany)• Administered training to 9 new employees concerning implementation procedures and practices