Tim Heller Email & Phone Number

Laval, Québec, Ca

• Manage team of 8 developers (front-end and back-end) and IT support analysts.• Technical lead for data integration, POS integration, and authentication/authorization for SaaS pricing system used at 7,000 locations in the US and Canada with over 7 billion gallons sold annually.• Technical lead for AI and machine learning pilots including providing/validating historic data for model training, and ongoing data imports/exports.• Technical lead for US fuel terminals, including acquisitions, automation system upgrades, and streaming security camera footage to operations center. • Manage the development, support, and upgrades for a platform that reconciles 100 million transactions annually including credit cards, bank deposits, lottery, gift cards, etc.• Technical lead for pilots of various proactive monitoring B2B and B2C solutions including Splunk.

New York, Ny, Us

• Managing all technical aspects for clients including custom data integration, implementation, training, and support.• Working with clients on custom development efforts including requirements, testing, and training.

Manchester, England, Gb

Led large implementations in all phases from kickoff to support handover, including:• Led the analysis, documentation, training, and testing for custom development.• Partnered with client IT teams and third-party data providers to establish data imports, data exports, and POS integration.• Managed the collection, compilation, validation, import, and cleanup of a variety of data types from a variety of data sources.• Analyzed and documented client as-is and to-be processes (operational and technical).• Conducted training analysis, customized training materials, and delivered training.• Prepared test scripts for user acceptance testing, and managed support queue for issues.

Reston, Va, Us

• Managed training programs for over 50 accounts/agencies in New York City with an operating budget of $1 million annually.• Product manager for online university with over 5,000 users which included courses, a library, and a custom learning management system.• Supervised a team of 8 training professionals consisting of trainers, instructional designers, technical writers, web-based training developers, and graphic artists.• Managed the deployments, testing, and setup of Instructor-Led Training environments.• Supervised communications for software system used by over 10,000 people.

Computer Science

Computer Programming

Computer Science