Timothy Riggio Email & Phone Number

Melbourne, Victoria, Australia

Key Responsibilities: • Management of multiple e-commerce websites with international reach.• Visual merchandising, website maintenance and updates.• Spearhead planning and execution of digital retail and marketing strategies.• Manage day-to-day operations of B2C ecommerce websites, including EDM, paid marketing, and campaign launches.• Coordinate development of marketing materials for internal and external stakeholders, including Channel 9, Channel 7, AFL, NRL, News Limited, and more. • Oversee B2C customer experience strategy, including consumer database management and VIP client relations, along with analysis of customer behaviour.• Collaborate with commercial, design, production, and logistics teams to meet deadlines, budgets, and revenue targets.• Managing our online auction platform, including ongoing technological and process improvements.Achievements:• Led transition to new online auction platform, elevating client experience and positioning SE Products as Australia’s premier sport memorabilia auction destination.• Directed successful memorabilia programs for major events such as the Matildas 2023 World Cup, AFL 2021 and 2023 Premierships, and NRL 2023 Premiership.

Melbourne, Victoria, Australia

Key Responsibilities: • Supported Commercial Manager in achieving sales targets and revenue goals.• Provided comprehensive customer service across all business functions.• Managed day-to-day operations of B2C ecommerce retail websites, including collaboration with our web developer to enhance website performance and customer experience.• Developed and presented analytical reports focused on retail performance and ongoing strategy.• Worked closely with our digital agency to execute online marketing strategy.Achievements: • Implemented strategic initiatives on the Official Memorabilia website, enhancing customer service, revenue optimisation, brand positioning, and user experience.

Mebourne

Melbourne, Australia

Key Responsibilities: • Managed daily store operations to brand standards.• Achieved sales and KPI targets through effective selling techniques, ensuring customer satisfaction and exception customer service.• Managed staff rostering and conducted sales and merchandising training for staff.• Facilitated recruitment processes including shortlisting and conducting interviews.• Implemented in-store sales campaigns, as well as optimising visual merchandising.Achievements:• Awarded Assistant Store Manager of the Year in 2016 and 2017 for achieving outstanding results against store KPIs and for fostering a positive workplace culture.

Bachelor Of Business (Sport Management), Distinction

Vce