• Created, implemented and evaluated company-wide training structures linked to employee performance objectives including: new employee training, new customer training, technical training and customer service training• Managed relationships between Implementations, Operations, and Workforce Management organizations to coordinate and execute training and development projects• Communicated with new and existing clients to identify and retrieve relevant training information… Show more • Created, implemented and evaluated company-wide training structures linked to employee performance objectives including: new employee training, new customer training, technical training and customer service training• Managed relationships between Implementations, Operations, and Workforce Management organizations to coordinate and execute training and development projects• Communicated with new and existing clients to identify and retrieve relevant training information regarding client software, hardware configurations• Managed 350 participant software training project with significant interdepartmental and client coordination required• Developed and implemented organization-wide new agent training program and continually modify program based upon ongoing evaluations to meet agent needs Show less

• Provided students, staff and faculty at over eighteen colleges and universities with expert technology assistance ranging from general technology help to proprietary systems support with Tier II responsibilities• Evaluated eight help desk agents; continually provided feedback and training to agents for improvement and development

• Responsible for classroom management of six, 7th Grade classes of approximately 130 students in totality• Developed communication and organization skills necessary for stimulating successful student learning

• Greeted all visitors to office while overseeing distribution of replacement residence hall building and room keys and processing university judicial filings• Coordinated communications between students, parents, Assistant Director of Residence Life & Off-Campus Living, Administrative Associate and other university offices

• Facilitated the health, safety and personal development of over 65 co-ed students• Designed and implemented education, social, and diversity programming designed for upwards of 350 students• Accountable for student conflict resolution, policy enforcement with frequent on-call duties

• Sole operator, spearheading daily operations of store front including customer service, cashier, sales, management and daily opening/closing responsibilities