Timothy Rueger Email & Phone Number

Vista, Ca, Us

Supervised, trained, and coached a team of bodily injury adjusters handling complex injury/litigation claims. Consistently contributed to the department achieving a closing ratio of 95% or higher and maintained an average loss payment aligned with departmental goals.Provided oversight for complex liability, coverage, and injury auto claims. Audited claim files for frequent and effective settlement practices and to confirm compliance with all internal and external compliance standards.Screened, interviewed, hired, and trained multiple cohorts of new hires for the Bodily Injury/Litigation Department, ensuring a smooth onboarding process and effective integration into the team.

Provided meticulous oversight in onboarding a team of 6 injury examiners responsible for handling intricate liability, coverage, and injury auto claims. Successfully guided all examiners through orientation, resulting in their attainment of top quartile results in both productivity and file quality.Conducted comprehensive audits of claim files to assess the frequency and efficacy of settlement practices, ensuring strict adherence to internal and external codes, regulations, and compliance standards, resulting in a flawless record with no instances of bad faith or extra-contractual liability.Showcased robust leadership abilities and effective problem-solving skills, earning selection to pilot two specialized claims units: one focused on early resolution and the other managing hybrid attorney files. Successfully navigated these initiatives, demonstrating a capacity for strategic decision-making and organizational leadership in complex and specialized areas of claims management.Elevated team performance through strategic coaching, resulting in the highest improvement in speed to settlement within the claims department.

Designed and executed a robust onboarding process for new hires, demonstrating proficiency in talent acquisition and integration strategies. Effectively facilitated the seamless onboarding of more than 100 claims adjusters, ensuring a smooth transition and accelerated integration into their roles.Demonstrated a high level of productivity, contributing to streamlined operations and efficient workflow processes.Supervised teams of 6-35 employees, providing oversight & direction for complex liability and coverage auto claims. Monitored team performance, enforcing compliance with corporate claims processes and procedures.Provided strategic career coaching to staff, guiding them towards successful placements in desired roles. Achieved 50% promotion rate within the first 18 months of staff tenure

Conducted in-depth interviews with witnesses, claimants, and insureds; meticulously reviewed medical documents, leading to the successful resolution of severe injury and litigated injury claims, with values exceeding $200,000. Consistently exceeded 100% closure ratio while maintaining near perfect file quality audits, resulting in minimized legal exposure for the company.Demonstrated exceptional negotiation skills, garnering recognition to the extent that recorded calls of my negotiations were showcased during weekly departmental calibration sessions. These sessions utilized my interactions as a benchmark, highlighting them as exemplary instances for others to emulate when negotiating injury claims.

Managed first notices of loss, as well as complex coverage and liability claims, delivering exceptional customer service for non-injury auto claims, fostering positive customer experiences.Diligently documented all investigation activities, generating comprehensive reports for management evaluation and informed decision-making, achieving a file quality rating of 96% or higher across all audit periods.Substantiated legitimate claims and denied unjustified ones, contributing to top quartile productivity and high customer satisfaction levels throughout tenure.

Conducted thorough identification, inspection, and evaluation of trees and brush along utility lines, ensuring compliance with safety and regulatory standards.Submitted detailed inspection results to clients, accompanied by well-crafted recommendations for optimal vegetation management and line clearance.Self-motivated, with a strong sense of personal responsibility.Engaged in discussions and negotiations on line-clearance crew access issues, demonstrating the ability to resolve challenges and ensure smooth operations.Served as a key liaison between clients, tree crews, and client customers, facilitating clear communication and efficient coordination.