- Executed expert-level diagnostics and repairs on Moxion BESS MP75 units.- Served as the first lead technician on the East Coast, spearheading the expansion of operations and overseeing field services.- Traveled extensively across the U.S. to diagnose and repair units at customer sites.- Conducted comprehensive diagnostics and repairs, capturing data for engineering to enhance product software.- Coordinated logistics for truck and trailer operations and operated vehicles as needed.- Proficiently utilized hand tools and machinery.- Effectively communicated progress and milestones.- Managed field service escalations with engineering.- Supported various roles within the service team.- Outside of my regular job duties, I also created marketing materials, including videos and photography, for Moxion promotional use. Produced Moxion's first and only onboarding video which was used for all new hires.

- Conducted advanced diagnostics and repairs across the entire Tesla product line.- Developed comprehensive knowledge of Tesla products, service systems, processes, and procedures.- Managed parts inventory, company vehicle, devices, and tools efficiently.- Handled customer intake/outtake, payments, and concerns, consistently maintaining an excellent customer satisfaction rating.- Demonstrated versatility by supporting various roles within the service center.- Achieved distinction as one of the first mobile technicians to complete Model Y training in the company.

- Engine Diagnosis and Repair- Electrical Diagnosis and Repair- Hybrid Battery Diagnosis and Repair- Pre-delivery inspections- Lease-end inspections- Vehicle safety inspections- Safety Recalls- Trailer Hitch and Accessory Installation