Information Technology Specialist
Current- Answers evaluate and prioritize incoming telephone, voicemail, eHelps, and email requests from end users.- Document technical solutions to problems during resolution of an issue.- Provide second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems- Remotely assist users of the organization’s systems on all enterprise applications and hardware.- Answer any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.