Timothy Shields Email & Phone Number

Mount Airy, Md, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Reviewed, documented and proposed changes to the current IT asset ordering process, Altiris infrastructure and configure and implement the ITAM module of PeopleSoft 9.2Served as the Asset Management SME, responsible for understanding a range of technical project requirements, leading discussions and providing thought leadership across a range of project tasksLead analyst responsible for conducting user workshops, meetings and follow-up interviews to document the current "as is" ordering process and gather requirements for the "to be" ordering processIdentified critical issues in the IT ordering process that resulted in enterprise wide changesRe-engineered complex PeopleSoft approval flow by identifying bottlenecks, changing approval order, restricting financial changes after submission and assigning alternate approversCreated a nightly SQL feed that integrated data from Altiris to PeopleSoft ITAM module and married ASN data to assets on the network, performed data mapping, data validation and QA testingAdditionally, I became the Tier 3 lead for the helpdesk of the ePro, Procurement and Asset Management modules of PeopleSoft (newly released module to NYU) in 3 weeks, effectively leading technical professionals and a cross-functional team of 5Up to 50 tickets a day in June 2016 was reduced to a few a week by December 2016 and most were user errorResolved over 128 issues, bugs and enhancements in the first monthResponsible for the creation of User Guides, Quick Tours and other documents that are used to train end usersManaged the customer relationship by providing project direction and leadership, held ongoing workshops with stakeholders to review progress, document issues and enhancements and served as the sole POC between stakeholders and developersWorked independently to create reports, analyze data, and return recommendations to management as well as ad-hoc requests from end users with direct SQL queries and other BI and reporting tools

- Served as the sole Business Analyst on a new initiative to streamline the asset provisioning process, standardize hardware and software offerings by job role/function and standardize software across the enterprise - Arranged interviews and workshops with stakeholders and other parties as needed to understand current process for asset provisioning, hardware and software ordering and gathered requirements for new solutions - Identified gaps in current processes, proposed new solutions that will eliminate redundant steps and standardize the ordering process across the enterprise - Created business requirements documents, process flows, assisted with the creation of wireframes and other presentations - Developed uses cases for software and hardware required by role/function within the company - Facilitated meetings and working groups between internal corporate IT groups to review analysis of hardware and software and determine enterprise standards, taking into account other IT initiatives like virtualization - Collaborated with the infrastructure team conducting an analysis to determine which roles within the company could be targeted to move to thin clients and web apps, reducing support costs to the company - Worked with numerous data sources, created ad-hoc SQL queries and made extensive use Excel to perform data analysis - Analyzed software inventory to determine a standard image for the enterprise covering 16,000+ employees

Dublin 2, Ie

Served as the SME for the IT Asset Management program as the functional and technical lead overseeing $20M of IT assetsIdentified gaps in Asset Receipt and Excess procedures, created new business processes that reduced the amount of unrecorded assets by 90% over 5 years Simplified complex Annual Inventory processes by automating certain tasks and creating new reports that greatly reduced the amount of man-hours required to complete the job, functioning as the liaison between multiple government and contractor groupsWorked with Procurement team to track usage of software, identify potential savings, develop a processes to redeploy underutilized softwareResponsible for all facets of the Altiris infrastructure building, configuring and maintaining servers and databases (Windows Server 2003 & 2008 R2 and MS SQL 2005, 2008, 2012) (Dev, Test, Stage and Prod environments)Integrated Altiris data into Remedy CMDB, PeopleSoft and other 3rd party databases (via SQL direct connections, SSIS/DTSX packages, automated emailed reports)Functioned as the tier 3 lead and for the FleetWave application (~10000+ users)Served as the domestic deployment manager of the FleetWave application Responsible for evaluating new system enhancement requests, gathering requirements from stakeholders, creating documentation, assigning priority and developing solutions in-house or via 3rd party vendorManaged a team of 5 during the FleetWave upgrade, working with a 3rd party vendor to identify and correct software and database issuesResponsible for all technical documentation required by government change boards ensuring projects and system enhancements are approved in a timely manner and ensuring the SharePoint repository is up to dateManaged two Remedy queues which included End of Year compliance and financial reports as well as troubleshooting technical and user issues for Altiris and FleetWave application and database Member of the cross functional team assisting on special projects

Reston, Va, Us

-Leading front-line operations of SAIC’s enterprise-wide IT asset management (ITAM) program to maintain information security, reduce operational costs and improve the bottom line. -Primary liaison and lead technical analyst among stakeholders to elicit, analyze, communicate, compile, validate and implement requirements for projects and business processes. -Applied knowledge, skills, tools and techniques to identify business needs, problems and recommended process improvements, organizational changes and/or process automation that enabled the organization to achieve its goals.-Lead technical analyst for new and emerging technologies identifying shortfalls and discrepancies between an array of Asset Management tools, such as MDOP, Altiris, SMS -Served as lead business and requirements analyst for asset management business process re-engineering. This included complex integration with SAIC financial systems, service desk functions, and custom and COTS technology, including Remedy, Altiris and Microsoft asset management software (MDOP, SMS and Active Directory). Contributed to the development of significant operations and policy changes.-Conducted daily, in-depth data and process analyses ensuring all SAIC laptops, desktops and memory sticks operate under the supervision and control of SAIC’s corporate information technology services (ITS). Identified 9,500 previously unencrypted SAIC laptops significantly reducing SAIC’s information security exposure-Conducted analysis of most frequently used hardware and software to compile list of products to be included in the first-ever Managed Desktop Initiative Image mandated by SAIC. As a result a standard image has been identified for approximately 80% of employees-Analyzed, verified and validated asset and software data from multiple information sources: including CMDB, SMS, MDOP, Altiris, Encryption, Leasing, Disposal and Capital Asset db’s-Managed three direct reporting employees.

-Technical Lead for the Defense Logistics Agency (DLA) Plant, Property, and Equipment (PP&E) Inventory Reconciliation to assist DLA in preparing for the Chief Financial Officer (CFO) 2006 Financial Audit.-Prepared reports for government point of contact (POC) using ‘off the shelf’ asset management software as well as customized software developed for effort.-Worked with government staff to ensure proper report formatting for updates into the Defense Property Accountability System (DPAS).-Reviewed property books and files to reconcile inventory from “book-to-floor,” “floor-to-book,” and “wall-to-wall.”-Replaced existing barcodes with new, updated barcode labels using handheld Intermec scanners.-Created new barcodes for unlabeled and untracked assets using MS Access databases.-Generated daily and weekly status reports to track capital, non-capital, accountable, and non-accountable property at 30 government facilities, totaling over $900M in cost.-Prepared found, unfound, and unrecorded asset reports.-Ensured that original supporting documentation validating receipt date and acquisition cost was present for all assets.-Determined a Fair Market Value (FMV) estimation for in-use government assets valued at over $100K without proper supporting documentation.-Managed the day-to-day operations of seven teams throughout the country totaling up to 14 individuals.-Worked closely with government staff to identify deficiencies in current operation standards and recommended process changes to enhance overall PP&E accountability within the DLA.

Denver, Co, Us

Assisted in the design and planning of the company in pre-operating state. Invoicing, accounts payable and accounts receivable. Extensive customer service while working with investment capitalists and vendors. Assisted in product development and design with light sale. Tested and developed product, resulting in the manufacture of a product that was released in 2006.

Business, Computing

Intl Business And Accounting

Intl Business And Accounting

Education record