Timothy Spencer Email and Phone Number

March 2020:Promoted to part of the senior management team whilst continuing to maintain all responsibilities of the Group Aftersales Managers (Parts and Service) role.Additional responsibilities added:- Fleet management and procurement/vehicle set-up- Business Intelligence reporting and analysis for Parts and Service (reporting to Staff, Accountants and Directors, pitching at correct levels of visibility)- Human Resources for all Parts and Service staff (60+ including managers)- Health and Safety leader for the Cochranes GroupJanuary 2020:A newly created role at Cochranes of Canterbury, the Group After Sales Parts and Service position encompasses the overarching management of the Cochranes of Canterbury Service and Parts Departments, taking in all areas of the Group Service Managers role previously held with the addition of Group Parts Department management. The role encompasses responsibility for supervising all post-marketing of parts and service, budgeting, general business plans, negotiating with existing large accounts for contract renewals, maintaining contracts and other documents and performing other tasks needed to ensure customer satisfaction at all times, whilst improving profit within the Parts and Service areas of the company.The Group Aftersales Manager role entails training, motivation, and provision of leadership to the Parts and Service team’s whose main objective is to provide high quality customer service that maximises profit through increased custom/sales and builds lasting customer relationships throughout the Cochranes Group. Reporting to the General manager, the Group Aftersales Manager ensures key performance areas of parts and service are monitored and reported on and that customer/supplier relationships are maintained. The role is ultimately responsible for the profit and loss of the Parts and Service areas of the company.

Senior Management position covering all service aspects of the four Cochranes of Canterbury Service Departments located in Amberley, Leeston, Ashburton and Timaru (with satellite coverage in Oamaru) and assistance given to West Coast and Tasman CASE IH dealers.The role encompasses:• The management of 40+ service staff throughout Canterbury, • Controlling communication lines with manufacturers and building commercial confidence between manufacturers/importers and other dealer principals, • Fleet management of service assets, • Training of staff to the correct levels, • Implantation of technologies to improve efficiencies in service practice, • Analysis of business trends and application of data analytics to implement business improvement,• Process improvement and refinement• Controlling all service budget parameters for the group.A Challenging role that is both grass roots and technology driven, creating a diverse portfolio of work that is designed to improve agriculture service capabilities to Cochranes of Canterbury into the future.

Working within the Airways Technology Group to provide the following deliverable's:Planning maintenance workload for Airways workshops and allocating project resource over a continuous 2-24 month forecast range.Conducting planned maintenance construction in CMMS for the scheduling of maintenance tasks and ensuring schedule stagger for maintenance requirements by location and service are provided.Championing MSG3 sessions with engineers for the continuous improvement of the maintenance plan. Conducting reliability analysis of systems and services to feed back to engineers for review with both historical and projected trend based analysis. Creation of both periodic and event based reports required for maintenance, engineering and executives to display service's/systems availability target measures using CMMS information, basic SQL scripts and reporting tools.

Management of the Workshop and In Field service maintenance teams supporting Case IH Tractors, Harvesters and all Cochranes agricultural equipment brands. The role includes team management, investigating technical queries, technical support, warranty claim reporting, service scheduling, CMMS maintenance and updates, invoicing of work and parts, accurate quotations to customers, health and safety management, training and guidance to apprentices's and overall management of the maintenance systems and maintenance personnel (including apprentices) within the Leeston Branch.A challenging role that is dynamic at all times, working with farmers and agricultural contractors to provide the highest level of maintenance service.

Providing engineering analysis, documentation and repair schemes to maintenance personnel for repair, modification and service life of systems/components. Coordinating engineering analysis and reliability data as candidacy for engineering design change, ongoing support of regulatory certification requirements and providing training to staff to fulfil maintenance actions. To date this position has involved;• Supporting continued improvement and change of products, sub-assemblies and components.• Investigation of product failures, analysis of technical defects, identification of root cause and providing resolution to these issues.• Development/improvement and implementation of processes and procedures.• Providing guidance and support to all team members on maintenance, reliability and sustainment related matters.• Ensuring detailed audit trails of design (inputs to outputs) meet regulatory requirements.

Head of Maintenance / Chief Mechanical Technician, Martin Aircraft Company LTD. This position involves leading a team of junior and senior aircraft maintenance engineers (AME’s) technical writers and aircraft maintenance planners to maintain serviceable aircraft for flight operations. To date this position has involved; • Elevating company maintenance practices to an aviation standard• Development of company aviation safety policy, aircraft configuration control, scheduled servicing, maintenance plans, tool control, personnel reporting, maintenance manual design and development• Aircraft production / build and overall maintenance oversight• Over sign for release to service of new build and maintained aircraft• Maintenance support for test flying of experimental prototype aircraft.• Regulatory requirements for all aircraft maintenance including aligning company practices, documentation and future maintenance programming to the companies and regulators requirements.

2014 – 2015 Desk Sergeant in charge of scheduling / reliability / planning aircraft maintenance and implementing changes to servicing packages using SAP on the C-130 Hercules fleet within Aircraft Maintenance Planning Unit (AMPU) 2011 – 2014 Sergeant Ohakea Structural Repair Bay, providing supervision and authorisation for all structural repairs, structural panel replacements and prototyping/development projects for fitment to any/all RNZAF aircraft types. Authorised as a supervisor for Helicopter Engine Bay and Helicopter Rotary Bay maintenance oversight2010 – 2011 Sergeant on 3SQN in charge of flight line duties, scheduled aircraft maintenance, personnel management, Iroquois ground running and teaching aircraft specific and specialist courses2006 – 2010 Corporal on 3SQN specialising in engine analysis, rotor smoothing, Iroquois aircraft maintenance, Iroquois phase servicing and teaching of Iroquois block courses.2004 - 2006 Graduated as a Royal New Zealand Aircraft Technician, Leading Aircraftsman in the Rotary Bay maintaining all Iroquois and Sioux helicopter rotating components, including static balancing of blades and assemblies

Dairy Farming in the Otago region - general farm hand, weed and pest control and relief milking duties.