❖ Resolve IT/PC related technical issues for inbound callers.❖ Assisted with setting up the ITOCC which handles all of our agencies priority 1 and 2 incident cases.❖ Imaging back up.❖ Assisted with training new employees.❖ Awarded Tech of the month multiple times.

I went back to my sales roots.

BDC Lead Coordinator❖ Address questions and leads for customers involving company internetsites❖ Schedule appointments off leads and follow up on non-sold customers❖ Coordinate and process credit applications for customers❖ Named coordinator of the month thirteen times.

❖ Passed exam for the State of Oklahoma to become a licensed claimsadjuster. (Also licensed in 32 other states).❖ Received Gold Club award for superior service – 3 rd quarter 2005❖ Worked daily with customers involved in total loss accidents.

Customer Care Representative (Inbound Customer Service)❖ Achieved 22 consecutive months with perfect quality scores.❖ Assisted training department in preparing existing representatives onGSM network.❖ Contributed to training new hires on policies and procedures.❖ Promoted to Level II GSM Master Certified representative.❖ Supported direct supervisor with escalated calls.

Finance Manager/Sales Representative & Customer Service❖ Awarded Level I Top sales representative for the company in 1998.❖ Completed sales certification for Ford, Mazda and Lincoln-Mercury.❖ Consistently in the top five representatives based on sales quota.❖ Promoted to Finance Manager.

❖ Appointed Saturn team leader.❖ Assisted with Saturn’s community outreach program.❖ Placed as the top customer satisfaction representative 14 times.❖ Responsible for assisting newly hired representatives.

❖ Developed employees’ weekly work schedule.❖ Hired and trained employees.❖ Increased store sales by 40%.❖ Responsible for inventory and daily activities.❖ Store rated at top in percentage of sales over plan (twice).