Timothy (Tim) Clouser Email and Phone Number

Delivery Excellence has an obligation and responsibility to communicate to stakeholders common issues and problems identified throughout the Engagement Life Cycle with the intent to prevent engagement/project health degradation.Delivery Excellence manages compliance with internal and external standards, including associated Quality Management and Quality Assurance activities, while also collating and reporting the status of risks associated with all aspects of the businessDelivery Excellence has the responsibility to manage and/or drive remedial actions, and communicate results to a wider audience to promote best practices globally.Provide business domain solution, process, strategy, business case and change consulting to external client at functional and senior management level, on a chargeable basis. The business domain includes industry-specific business process and function-specific business process such as HR, accounting and IT. It also includes developing and managing IT governance mechanism and various policies such as security policy and business continuity policy. Help the client innovate and formulate business solutions and “technology enabled” business models and new ways of doing business to create breakthrough positions in the marketplace. Explains how and where technology can be used to address key business processes in a particular domain. Gets involved in the strategy and business issues identification and resolution; provides input to Hewlett Packard Enterprise account plan to develop and manage the strategic relationship with the client’s senior management, and act as a trusted adviser in transforming the client’s business.

Provide business domain solution, process, strategy, business case and change consulting to external client at functional and senior management level, on a chargeable basis. The business domain includes industry-specific business process and function-specific business process such as HR, accounting and IT. It also includes developing and managing IT governance mechanism and various policies such as security policy and business continuity policy. Help the client innovate and formulate business solutions and “technology enabled” business models and new ways of doing business to create breakthrough positions in the marketplace. Explains how and where technology can be used to address key business processes in a particular domain. Gets involved in the strategy and business issues identification and resolution; provides input to Hewlett Packard Enterprise account plan to develop and manage the strategic relationship with the client’s senior management, and act as a trusted adviser in transforming the client’s business.

Management level Definitions: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.Responsibilities• Researches the clients business and industry and able to offer an option or view.• Constructs visual models/whiteboard during informal meetings.• Creates roadmaps describing as is and to be customer environments.• Listens, asking open and closed questions and summarising.• Articulates outcomes and key benefits focusing on value to both the client and HP.• Facilitates the definition of processes and activities.• Organises workshop logistics.• Documenting workshop outputs.• Facilitating part of the workshop or co-facilitate client events.• Contributes to building communication plans.• Shapes people orientated works streams and management of change activities.• Coaches and supporting individual clients focusing on their personal success.• Identifies risks and assumptions and shapes programme governance.• Works on pre-sales opportunities to create valid business cases including ROI.• Develops proposed solutions, addressing client business issues and objectives using a combination of hp standardized and customized services.

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Applies experience and subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.Works on problems/projects of diverse complexity and scope.Exercises independent judgment within generally defined policies and practices to identify and select a solution. Provides direction to team activities and facilitates information validation and team decision-making process.Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

- Responsible for all of the project management tasks during simultaneous projects for a major automotive financial group including securitizations, dealer relationships, competitive rates (retail & wholesale), HR training resource list (interim LMS) and server migration. Leads the project team, assigns tasks, monitors deliverables and schedules, and interfaces with the client project manager. Particular attention to process improvements and multiple recommendations cited and implemented organization-wide.- Responsible for applying high maturity (CMMI Level 4) practices to a specific tailored set of application development and delivery Quality Management System processes called the Project’s Defined Process (PDP) at the highest common level in the organization (one project, or a group of projects supporting a similar type of work with the same PDP). This includes:- Defining and approving quantitative management and causal analysis activities.- Performing the first aggregation of project level data.- Analyzing data, including causal analysis results, across the project. - As Small Work Leader, perform all project manager activities for project development activities of less then 2000 hours while managing a team of 20-30 employees.

- Coordinating the migration of a major automotive financial group’s site to a Global Web Hosting environment. Directly responsible for coordinating the quality control and testing of the deliverables.- Storyboard creation, reviews and development of learning aids for major automotive financial group’s online training and reference initiative. This involved the creation of storyboards, instructional design and development of curriculum and proper rendering in an online format of multiple courses with collaborative remote teams.- Collected and analyzed passenger safety data at various airports as part of the Department of Transportation- Transportation Safety Administration Current State of Airport Passenger Security project. This involved direct contact with both the client and key stakeholders for the project. Personally selected to actively participate in all kickoff meetings upon initial arrival at each airport. Chosen to participate in the implementation phase for all recommended changes.- Responsible for the development and delivery of a series of computer application software programs and scripting languages to a major automotive electronics company.- Consultant with a major automotive electronics company on the design and development of databases.- Acted as a Help Desk Level 2 consultant for computer software application programs.- Consistently maintained above 3.95 average on customer evaluations during the delivery of classroom training.- Under minimal direction, designed and developed digital learning courses for the Avaya project.- Initiated mentoring relationship with another member of EDS to improve my individual performance and career development.

- Responsible for the overall operation of a 13-classroom facility, as the Network System Administrator and Engineer Coordinate the overall upgrade and repair to all computers and servers including classroom setups.- Directed the planning and design construction for expansion of the facility from 9 to 13 classrooms.- Responsible for the contract and lease negotiations of the facility including interior design, telephone, furniture, and other items necessary to ensure satisfied customers.- Assigned, directed, and evaluated the activities of support personnel in the daily operation of the facility.- Conducted personnel assessments and career progression interviews along with all safety and quality training.- Monitored vendor compliance to contractual requirements.- Conducted evaluation of potential instructors during initial interviews and presentations.

- Responsible for the delivery and instruction of a series of computer application software programs with minimal preparation time.- Recognized as the Instructor of the Month for April 1999 (only the second month with the company).- Experience and leadership ability led to selection as the Facilities Manager by the Franchise Owner.

- Responsible for the oversight and implementation of the qualification and training of staff instructor personnel in the Chemistry and Radiological Controls field.- Responsible for the initial classroom training for all Engineering Laboratory Technician students. Always evaluated as excellent in the area of classroom instruction.- Conducted a needs analysis of the nuclear training pipeline including the processes, tools and products.- Identified areas for improvement in design of training materials and products and guided/supervised the conversion to computer-aided instruction with student structured notes using the Systematic Approach to Training method.- Provided instructor techniques training for all potential instructors at nuclear power training unit and sat as member of the instructor certification board.- Awarded one Navy Achievement Medal and two Navy Commendation Medals.

- Planned, directed, and coordinated the overall activities of five divisions consisting of 75 staff and 125 student personnel.- Developed policies and implemented programs for the reorganization and restructuring of a crew after substandard performance. Recognized as the best evaluated crew after a six month period.- This position requires qualification as Engineering Officer of the Watch. A position normally held by commissioned officers.- Awarded Navy Achievement Medal.

- Responsible for the coordination of all aspects of student training for over 300 students during a one year period. Includes the creation of individual development plans.- Provided training strategy for the organizational teams and management during complex issue resolution involving performance and training activities.- Directed the planning and intervention steps to improve graduation rate. Achieved a 100% graduation rate for all students assigned during my tenure.- Qualified as Engineering Officer of the Watch, Engineering Watch Supervisor and Engineering Laboratory Technician.

- Responsible for the scheduling, qualification, certification, and execution of nuclear repairs while supervising up to 150 personnel within six work centers while assigned to the Nuclear Support Facility.- Responsible for the proper maintenance and calibration of all radiation monitoring devices on the East Coast.- Setup the initial program for deactivation of the Nuclear Support Facility at a savings of over $700,000.- Qualified as Radiological Controls Maintenance Supervisor.- Awarded Navy Achievement Medal

- Coordinated and assigned specific duties for a division of 17 machinists in the maintenance, operation, and repair of vital mechanical equipment in the engineering spaces of a nuclear submarine.- Qualified as Engineering Watch Supervisor, Engineering Laboratory Technician, Chief of the Watch and Diving Officer of the Watch.- Awarded Navy Achievement Medal