Timothy Van Pool Email & Phone Number

Tustin, California, US

• Configured accounts and collaborated cross-functionally with various teams to ensure effective implementation and support of payment solutions.
• Provided exceptional customer support for new and existing merchants, managing high volumes of issues with a focus on swift resolution.
• Developed and implemented standard operating procedures (SOPs) to streamline operations and enhance efficiency within the Merchant Boarding Department.
• Trained merchants on diverse products and solutions, improving their understanding and utilization of Remedy Payments solutions.

Tustin, California, US

Melville, NY, US

• Daily management of large enterprise clients
• Client focused, to understanding the customer’s business needs in detail and aligning their needs with appropriate solutions
• Build strong “trust” relationships with clients, creating trust and confidence at multiple levels, including users, key contacts, managers and business leaders
• Coordinate upgrades and deployments with merchants for our Integrated Payment Application (IPA) solution
• Advantages of upgrading systems for enterprise clients across the organization
• Training merchants to ensure successful transitions

Melville, NY, US

• Account Manager for all unassigned merchants
• Work with new and current merchants in regards to services, pricing, contract renewals and cross selling/upselling
• Process new sales leads
• Support Sales Reseller Partners increasing the closing of new opportunities
• Manage exceptions and escalations as required, insuring swift resolution
• Marketing Material Management

Santa Ana, CA, US

Self generated outbound prospectsContract negotiation with new and existing merchantsProduct demos for new and existing merchantAccount management for signed merchantsManaging and maintaining prospects and existing merchants within Salesforce

Santa Ana, CA, US

Managed associates within the departmentManaged setups for top merchant and reseller partnersDeveloped service level agreements and standard operating procedures. Training new employees

Santa Ana, CA, US

Build all new merchants within the TrustCommerce SystemWorking with merchant banks and processing platforms in regards to merchant related issuesCustomer Support