Timothy Van Pool

Timothy Van Pool Email and Phone Number

Sr. Customer Support Specialist at Remedy Payment Solutions @ Remedy Payment Solutions
Timothy Van Pool's Location
Corona, California, United States, United States
Timothy Van Pool's Contact Details

Timothy Van Pool work email

Timothy Van Pool personal email

n/a

Timothy Van Pool phone numbers

About Timothy Van Pool

Timothy Van Pool is a Sr. Customer Support Specialist at Remedy Payment Solutions at Remedy Payment Solutions. He possess expertise in payment card processing, account management, electronic payments, management, customer service and 10 more skills.

Timothy Van Pool's Current Company Details
Remedy Payment Solutions

Remedy Payment Solutions

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Sr. Customer Support Specialist at Remedy Payment Solutions
Timothy Van Pool Work Experience Details
  • Remedy Payment Solutions
    Sr. Customer Support Specialist
    Remedy Payment Solutions Jul 2020 - Present
    Tustin, California, Us
    • Configured accounts and collaborated cross-functionally with various teams to ensure effective implementation and support of payment solutions.• Provided exceptional customer support for new and existing merchants, managing high volumes of issues with a focus on swift resolution.• Developed and implemented standard operating procedures (SOPs) to streamline operations and enhance efficiency within the Merchant Boarding Department.• Trained merchants on diverse products and solutions, improving their understanding and utilization of Remedy Payments solutions.
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  • Remedy Payment Solutions
    Customer Support Specialist
    Remedy Payment Solutions Jun 2020 - Present
    Tustin, California, Us
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  • Sphere
    Client Success Manager
    Sphere Jul 2019 - Apr 2020
    Melville, Ny, Us
    • Daily management of large enterprise clients• Client focused, to understanding the customer’s business needs in detail and aligning their needs with appropriate solutions• Build strong “trust” relationships with clients, creating trust and confidence at multiple levels, including users, key contacts, managers and business leaders• Coordinate upgrades and deployments with merchants for our Integrated Payment Application (IPA) solution • Advantages of upgrading systems for enterprise clients across the organization• Training merchants to ensure successful transitions• Salesforce administrator
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  • Sphere
    Sales & Marketing Coordinator
    Sphere Jun 2010 - Jul 2019
    Melville, Ny, Us
    • Account Manager for all unassigned merchants• Work with new and current merchants in regards to services, pricing, contract renewals and cross selling/upselling• Process new sales leads • Support Sales Reseller Partners increasing the closing of new opportunities• Manage exceptions and escalations as required, insuring swift resolution • Marketing Material Management • Specialized projects: o Competitor Analysiso Evaluate Companies top 200 clients’ locating additional opportunities to maximize revenue• Train new and existing merchants on TrustCommerce Solutions
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  • Trustcommerce
    Jr. Solutions Consultant
    Trustcommerce Aug 2009 - Jun 2010
    Santa Ana, Ca, Us
    Self generated outbound prospectsContract negotiation with new and existing merchantsProduct demos for new and existing merchantAccount management for signed merchantsManaging and maintaining prospects and existing merchants within Salesforce
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  • Trustcommerce
    Merchant Boarding Lead
    Trustcommerce Aug 2008 - Aug 2009
    Santa Ana, Ca, Us
    Managed associates within the departmentManaged setups for top merchant and reseller partnersDeveloped service level agreements and standard operating procedures. Training new employees
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  • Trustcommerce
    Merchant Boarding Specialist
    Trustcommerce Jun 2006 - Aug 2008
    Santa Ana, Ca, Us
    Build all new merchants within the TrustCommerce SystemWorking with merchant banks and processing platforms in regards to merchant related issuesCustomer Support
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  • First American Natural Hazard Disclosures
    Client Services
    First American Natural Hazard Disclosures Jul 2005 - Jun 2006
  • First American Natural Hazard Disclosures
    Customer Support
    First American Natural Hazard Disclosures 2005 - 2006

Timothy Van Pool Skills

Payment Card Processing Account Management Electronic Payments Management Customer Service Salesforce.com Mobile Payments Merchant Services Payment Gateways E Commerce Pci Dss Interchange Sales Support Inside Sales Relationship Development

Frequently Asked Questions about Timothy Van Pool

What company does Timothy Van Pool work for?

Timothy Van Pool works for Remedy Payment Solutions

What is Timothy Van Pool's role at the current company?

Timothy Van Pool's current role is Sr. Customer Support Specialist at Remedy Payment Solutions.

What is Timothy Van Pool's email address?

Timothy Van Pool's email address is ti****@****rce.com

What is Timothy Van Pool's direct phone number?

Timothy Van Pool's direct phone number is +156266*****

What are some of Timothy Van Pool's interests?

Timothy Van Pool has interest in Cars And Music, Children, Education, Environment, Science And Technology, Sports, Human Rights, Animal Welfare, Health.

What skills is Timothy Van Pool known for?

Timothy Van Pool has skills like Payment Card Processing, Account Management, Electronic Payments, Management, Customer Service, Salesforce.com, Mobile Payments, Merchant Services, Payment Gateways, E Commerce, Pci Dss, Interchange.

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