Timothy Vlach Email & Phone Number

Washington Dc-Baltimore Area

Tampa, Florida, United States

🔹 Business Development Expansion | Compliance: Oversaw and took charge of certification in New Jersey, leading to significant market expansion and new business development opportunities. Enabled massive market growth and compliance.🔹 Sales Achievement | Revenue Generation: Managed and successfully closed software and professional services sales, personally achieving approximately $28 million in sales. Drove substantial revenue growth and business success.🔹 Staff Development | Coaching: Provided comprehensive training and ongoing field support for 15+ staff members. Fostered skill development and performance excellence among the group.🔹 Pricing Strategy | Negotiations: Led pricing determinations and cost assessments for products and services. Enhanced pricing strategies and negotiations, which increased profit margins. 🔹 Customer Relationship Management | Account Maintenance: Maintained an unwavering focus on preserving and strengthening customer/account relationships, offering support to clients nationally. Ensured client satisfaction and loyalty.🔹 Supply Chain Oversight | Warehouse Support: Provided oversight and assistance at the warehouse level, including cost-benefit analysis (CBA) and ordering support as required. Streamlined supply chain operations.🔹 Marketing Collateral | RFP Management: Created and drafted marketing collateral and RFPs, overseeing copywriting and graphics. Consistently delivered positive MROI and enhanced marketing effectiveness and brand representation.🔹 Quality Assurance | Software Management: Provided approval for next-level and final software and release management. Ensured software quality and smooth releases.🔹 Mentoring | Human Resources | Training: Conducted staff reviews and offered coaching and mentoring. Nurtured talent and facilitated professional growth among team members.

San Diego, California, United States

🔹 Critical Project Management | Implementation Success: Played a pivotal role in implementing the company's inaugural election management software suite, eventually becoming the core of the business. Successfully introduced a game-changing software suite.🔹 Culture Leadership | Remote Work Transformation: Guided the organization through the challenges of the pandemic, reshaping the work culture and introducing remote work practices. Launched a dynamic and agile workforce into daily scrum processes, aligning objectives (KPIs/OKRs) with new working conditions. Adapted the workforce to a new reality and optimized productivity.🔹 Program Management Excellence: Efficiently managed the 2020 election cycle, navigating the complexities of the pandemic and immovable deadlines. Successfully executed high-stakes election management.🔹 New Product Sales | Critical Infrastructure Enhancement: Revamped an off-the-shelf training platform into the highly influential "10x University", ensuring seamless training with a remarkable 99% success rate during a global pandemic. Enabled critical training during challenging circumstances.🔹 Business Growth | Process Implementation | Staff Development: Established and expanded new marketing (4 staff) and documentation teams (6 staff) from the ground up to enhance customer stability. Fostered growth, process optimization, and improved client support. 🔹 IT Infrastructure Transformation | Cloud Migration: Orchestrated a comprehensive transition from internally hosted, separate solutions and open-source tools for email, calendars, meetings, documentation repository, messaging, and more to a unified cloud-hosted Google Suite.🔹 Sales Leadership | Account Expansion: Individually expanded the Idaho territory from one county to 35 of 44 counties, achieving a remarkable 79% market share. Prospected, qualified, secured, and closed substantial new business. Significantly grew market share and managed key client relationships.

San Diego, California, United States

🔹 Business Operations | Oversight: Oversaw day-to-day business operations for the Western Division of the US, including Washington D.C. and Minnesota. Ensured seamless divisional operations and alignment with organizational objectives.🔹 Sr. Project Management | Leadership: Acted as the Sr. Project Manager for critical client implementations and marquee clients. Served as the primary liaison between clients and various KNOWiNK teams. Successfully managed complex projects and maintained client relationships.🔹 Compliance | Execution: Executed the certification and compliance process with thirteen states' specific requirements. Ensured compliance with state regulations, facilitating product adoption.🔹 Service Excellence | Documentation Management: Ensured the highest level of service for clients, not only during election events but throughout their engagement. Managed comprehensive client documentation for internal and external stakeholders, providing essential resources. Enhanced client satisfaction and successful service delivery.🔹 Tier 3 Technical Support | Training: Delivered tier 3 technical support both onsite and remotely for clients nationwide. Conducted regular training sessions as a lead trainer for clients. Provided expert technical support and facilitated client skill development.🔹 Client Transitions | Partner Relationship Management: Transitioned sales and support responsibilities of the Minnesota clients to a new local partner, ensuring seamless service. Administered ongoing relationship management with the partner to align organizations and provide necessary tools and resources. Facilitated a smooth transition and maintained partner relationships.🔹 Sales Ownership | Solution Management: Managed sales efforts in the Western Division of the US, including Washington D.C. and Minnesota. Owned a new ballot printing solution, "Poll Print," which achieved massive market success in 2019. Drove sales growth and successfully launched a unique solution.

San Diego, California, United States

🔹 Sales Achievement | Revenue Growth: Delivered over $7.5 million in sales during my time in this role. Established the foundation for more than $20 million in closed sales after my promotion to the Director of Client Success. Significantly contributed to revenue growth and company success.🔹 RFI/RFP Leadership | Stakeholder Collaboration: Directed the RFI/RFP process, engaging with all key internal and external stakeholders. Streamlined procurement processes and fostered collaboration.🔹 Product Expertise | Sales Efficiency: Maintained the highest level of product knowledge to ensure a seamless sales process, reducing the need for additional resources. Conducted regular product demonstrations, presentations, and customer consultations tailored to client needs. Enhanced sales efficiency and customer satisfaction.🔹 Client Relationship Building | Conference Engagement: Coordinated and participated in conferences to strengthen customer relationships, facilitate user groups, and cultivate new sales opportunities. Expanded client network and identified new business prospects.🔹 Legislation Acumen | Compliance Strategy: Demonstrated acute awareness of the latest legislative changes and their potential impact on future RFIs/RFPs. Informed compliance strategy and procurement approaches.🔹 CRM Implementation | Marketing Excellence: Implemented a Customer Relationship Management (CRM) software solution from Zoho, gaining recognition in PC Magazine. Orchestrated the strategy and execution of key marketing campaigns, encompassing branding and messaging for maximum prosperity. Improved customer management and executed successful marketing initiatives.🔹 Development Team Collaboration | Compliance Focus: Collaborated closely with the Development team to address state requirements and customer requests, ensuring product compliance while staying ahead of market needs. Guaranteed product compliance and readiness for the market.

San Diego, California, United States

🔹 Territory Development | Pipeline Management: Developed domestic and international sales territory spanning six states and Canada. Maintained a continuous sales pipeline exceeding $48M. Fueled significant market expansion and lucrative business development opportunities.🔹 Sales Strategy | Relationship Building: Conducted cold calls, product demonstrations, presentations, customer consultations and actively participated in relevant conferences. Established a robust network of personal relationships with key government officials from local to top federal levels. Strengthened customer relationships and identified valuable sales opportunities.🔹 Legislation Expertise | Purchasing Influence: Maintained acute familiarity with the latest changes in legislation and their potential to shape future RFIs/RFPs. Leveraged professional network contacts to shape specifications of RFPs, ensuring alignment with compliance requirements. Enhanced ability to secure contracts through RFP compliance and proactive engagement with legislative changes.🔹 Product Development Collaboration | Market Adaptation: Liaised with the Development team on state requirements and customer requests. Ensured product compliance while staying ahead of evolving market needs. Streamlined product development, compliance, and market adaptation efforts.

San Diego, California, United States

🔹 Product Line Development | Leadership: Directed development efforts for the eLect product line. Focused and steered product development efforts to achieve strategic objectives.🔹 Product Launch Strategy | Execution: Created and executed new product launches, including formulating key messaging and orchestrating special events. Successfully introduced new products, maximizing market impact.🔹 Proposal Strategy | Oversight: Directed and managed proposal development, ensuring effective submission and coordination. Increased contract acquisition and streamlined proposal processes.🔹 Resource Allocation | Complex Issue Resolution: Resolved complex customer issues by strategically allocating resources across geographically diverse regions. Enhanced customer satisfaction and efficient resource utilization.🔹 Market Demand Analysis | New Product Development: Identified and developed new products in response to changing market demand. Expanded product portfolio to align with market needs.🔹 Team Leadership | Management: Managed the Product Marketing and external Development teams, overseeing ten individuals. Fostered a high-performing team environment and drove collaborative efforts.🔹 Cross-Functional Collaboration | Successful Deployments: Collaborated with the operations team to ensure successful implementations, deployments, and launches. Achieved seamless product deployments and launches.🔹 Marketing | Strategy: Developed and executed strategies for all trade shows, product demonstrations, and pilot elections. Optimized brand visibility and product promotion at crucial events.

Chicago, Illinois, United States

🔹 Client Relationship Management | Support Services: Cultivated client relationships and provided comprehensive account management and support for all aspects of client election operations. Enhanced client satisfaction and ensured smooth election operations.🔹 Project Planning | Execution: Led the planning, execution, and closure of assigned projects. Achieved project success and on-time delivery.🔹 Client Requirement Gathering: Gathered detailed client requirements and established clear project definitions. Ensured projects were aligned with client expectations.🔹 Project Deliverables and Milestone Achievement: Developed and met project deliverables and milestones. Demonstrated successful project management and timely delivery.🔹 Implementation Management: Managed all aspects of implementations, deployments, and launches. Ensured seamless product implementations and successful launches.🔹 Cross-Functional Collaboration: Organized and actively participated in cross-functional collaboration efforts. Fostered teamwork and synergy across departments.🔹 Key Performance Indicator (KPI) Development: Drove the development of KPIs for all projects, enhancing budget tracking and resource planning. Improved project management and resource allocation.🔹 Stakeholder Communication: Provided continuous status, issue, and update reporting to all internal and external stakeholders. Maintained transparent communication and stakeholder engagement.🔹 Project Documentation: Created detailed project documentation for thorough project management. Ensured comprehensive project tracking and accountability.🔹 Measurable and Replicable Results: Delivered measurable and replicable results, showcasing successful project outcomes. Demonstrated consistent success in project delivery.🔹 Supervision: Supervised the successful execution of all public and private sector election phases. Ensured the seamless and efficient conduct of elections.

Chicago, Illinois, United States

🔹 Brand Ambassador | Customer Relations: Represented ES&S, ensuring customer satisfaction and strong relationships. Enhanced customer satisfaction and brand image.🔹 Complex Problem Resolution | Revenue Generation: Developed action plans for challenging projects, seeking revenue opportunities. Improved project outcomes and revenue generation.🔹 Proactive Communication | Cost Optimization: Prioritized rapid communication to preemptively address needs, limit costs, and maximize resources. Enhanced efficiency and cost-effectiveness.🔹 Client Training | Hardware and Software: Conducted comprehensive client training on various components. Improved client competence and product utilization.🔹 Extensive Travel | On-Site Support: Maintained high availability for travel (90%), delivering on-site support and sales demonstrations. Ensured customer satisfaction and brand loyalty.🔹 Client Support | Government Relations: Assisted County Clerks and Secretary of State offices with election duties. Streamlined election processes and provided valuable support.🔹 Account Management | Customer Service: Addressed customer inquiries related to billing, training, equipment repairs, and software updates. Improved customer satisfaction and issue resolution.

Omaha, Nebraska, United States

🔹 Administrative Support | Software Services: Collaborated with County Clerks and Secretary of State office personnel to resolve administrative issues and streamline ballot layout processes across assigned territory. Improved organizational efficiency and ballot design.🔹 Detail-Oriented Planning | Event Implementation: Employed meticulous attention to detail in planning, designing, and executing election events. Ensured precise and error-free event execution.🔹 Timely Information Gathering: Gathered customer election information, meeting specific deadlines and maintaining organization. Streamlined data collection and meet customer needs.🔹 Process Management | Quality Assurance: Collaborated with the team to program and test election processes, including designing ballots, creating materials, and programming tabulation equipment and ADA-supporting ballot marking devices. Ensured the integrity and quality of election services.🔹 Customer Support | Inquiry Resolution: Addressed customer inquiries through email and telephone. Enhanced customer satisfaction and issue resolution.🔹 Quality Control | Implementation: Worked with stakeholders to develop and implement adequate quality assurance and control processes. Improved process efficiency and quality.🔹 On-Site Support | Sales Support: Provided on-site support for election demonstrations, upgrades, election day duties, and issue resolution related to supported products. Ensured smooth election processes and efficient issue resolution.

Omaha, Nebraska, United States

Des Moines, Iowa, United States

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Associate Of Applied Science (Aas), Business Administration

Bachelor Of Science - Bs, Information Technology Management