• Managed inbound calls efficiently, facilitating B2B order processing with precision.• Assumed a leadership role in the customer service department, implementing standardized training and complaint procedures to uphold service quality.• Investigated and resolved inquiries spanning AR, billing, product information, returns, printing projects, and delivery logistics.• Prioritized customer acquisition and retention through prompt email, phone, and chat responses.• Provided quotes and skillfully negotiated pricing to ensure fair and equitable sales to clients.• Cultivated and sustained strong relationships with vendors and customers through regular communication and active participation in conferences.• Generated and transmitted purchase orders electronically to wholesalers and vendors.• Supported operations through data entry, RMA generations, and administrative services related to client billing.• Successfully negotiated vendor contracts for stocking and customized customer price plan agreements.• Developed and analyzed reports, utilizing statistical data and charts through inventory management software.• Conducted in-depth analysis of product costs, rebates, promotions, and SPIFFS.• Managed the procurement of products, overseeing a gross cost of $1.64 million, showcasing financial acumen.• Led the procurement process for B2B resale, utilizing both dropshipping and strategic truckload buying to meet customer demands.• Increased gross profit by 3% over a 2-year period through meticulous research and the implementation of updated pricing strategies and e-commerce automations.• Directed operations at the primary distribution warehouse, optimizing inventory stock levels, turnover rate, and utilizing analytics for precise forecasting using ERP software (cloud-based ECI).• Proficient in Microsoft Office products, including Excel and Word, as well as DDMS.

• Prospected, sold, and performed field underwriting on behalf of Liberty National utilizing Salesforce.• Licensed by the state of Iowa to provide voluntary life and casualty coverage to employees of a client business.• Educated business owners and their employees about different products and guided them in determining the correct coverage.• Completed quality checks to ensure continued business and to answer any questions or concerns.• Built a network of customers and provided the highest degree of customer service and professionalism.

• Audited advertisements of Canadian and US tire dealerships in accordance with Michelin's guidelines.• Educated and guided small businesses in utilizing digital marketing platforms, involving SEM, SEO, social media management, and brand image monitoring.• Analyzed, approved, and processed promotional eligibility reimbursements exceeding $150,000 per claim.• Created and implemented dealer-specific budget spreadsheets, including distributor marketing support funds, substantiation of funds, and estimated fund accrual projections.

• Oversaw the scheduling and training of five front desk staff members.• Created invoices and planned vendor space usage at the campus.• Coached employees on proper customer service, department procedures, legal liabilities, and team cohesion.• Assisted student leaders with developing and maintaining four separate student organizations.• Facilitated leadership retreats to engage students in diversity, teamwork, strategic thought leadership, and problem solving.

• Cashier and sales associate promoting general nutrition and supplements.

• Basic maintenance of Apartment complex including carpentry and plumbing.

• Managed 4900 individual aircraft tools and 240-line items of hazardous material valued at over $200,000 while maintaining individual records for each item• Coordinated the movement and shipment of over 25,000 pounds of tools and hazardous items between three global deployment sites.• Managed and trained 13 employees, across three shifts, to properly distribute and record hazardous material for the entire squadron.

• Unloaded parcels from freight trucks.

• Framed porches, basement walls, and basement stairs.