⦁ Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation for one instance with 25 application⦁ Converted 6 application from legacy systems into ServiceNow⦁ Transformed legacy records for 8 applications to ServiceNow ⦁ Participated in agile teams and worked closely with customers to identify priorities⦁ Develop custom applications and reports using ServiceNow scripting languages, such as JavaScript, HTML, and CSS⦁ Troubleshoot and debug ServiceNow applications and integrations⦁ Create and maintain technical documentation for ServiceNow applications⦁ Monitor and optimize ServiceNow performance⦁ Develop and maintain ServiceNow security policies and procedures⦁ Develop and maintain ServiceNow integrations with other systems⦁ Develop and maintain ServiceNow automation processes⦁ Develop and maintain ServiceNow customizations and custom objects⦁ Develop and maintain ServiceNow reports and dashboards⦁ Develop and maintain ServiceNow training materials and user guides⦁ Develop and maintain ServiceNow best practices and standards

⦁ Participated in agile teams and worked closely with customers to identify priorities⦁ Provide development and O&M support to two complex ServiceNow applications⦁ Converted two complex ServiceNow applications from Jakarta to Madrid and implemented portal interface for one⦁ Database view, scripted SOAP &REST API, inbound and outbound API, UI scripts, business rules, widget, and other ServiceNow Applications⦁ Interface with 3 financial systems and asset management systems⦁ Utilize mid-server to interface with external oracle system⦁ Performs day-to-day, tactical, and strategic efforts associated with ServiceNow⦁ Angular, Bootstrap, Java Scripting, HTML, and CSS⦁ Expertise in developing Client Scripts (including Ajax calls), Business Rules, UI policies, UI actions, Script Include, bulk information Import sets⦁ Created UI pages to provide user input when processing requests⦁ Created connections between record producers and MRVS (multiple row record sets) for data validation⦁ Creating scheduled jobs to provide periodic interfaces with other systems⦁ Created bulk record processing of billing information to an external system