Timothy Wheeler Email and Phone Number

•Manage all aspects of electronic services including Debit Cards, Mobile Banking, Retail and Business Online, ACH Origination, and Remote Deposit Capture utilizing FiServ (Premier) software•Administer the Security Control Module (SCM), Business Process Manager (BPM), Integrated Teller, Access/ACH Manager, and Event Manager (PMM) databases•Manage Item Processing and support Branch Capture utilizing FiServ’s SCO software and Panini MVX and Burroughs SmartSource hardware •Consult, develop pricing, complete risk assessments, sell, set up, and service all corporate clients using Business Online Banking•Write and run custom query reports using FiServ’s Premier Business Analytics (a.k.a. Prime or Viewpoint) software•Review, modify, and write operational procedures to maximize efficiency and provide training to team members•Complete vendor due diligence and develop implementation plans for new products and services•Write and review Business Online Banking contracts according to current regulations•Monitor electronic services trends and develop promotions for increased usage•Participate in eBanking, Marketing, FiServ, and Conversion Committees•Troubleshoot Retail Online Banking issues as needed

•Performed observations of various sales, operational, and other business processes through-out the banking center•Completed daily and weekly reports on processes, time study results, and bank Associates’ overall work content

•Managed all aspects of electronic services including Mobile Banking, Retail and Business Online, ACH Origination, secure email, and Remote Deposit Capture utilizing FiServ (Premier) software•Monitored electronic services usage, audited Cash Management contracts, and assisted with electronic services customer support as needed •Created reference documentation for electronic services and provided training to bank staff and clients•Maintained online banking themes, all domains, two bank websites, and internal SharePoint intranet •Granted bank staff access to network and appropriate applications and participated in I.T. HelpDesk and after hours support•Managed various vendor relationships and reviewed FiServ release documentation to plan, update, and provide notification and training to appropriate staff•Wrote custom query reports using FiServ’s Premier Business Analytics (a.k.a. Prime or Viewpoint) software•Participated in Technology Committee and FiServ>Jack Henry conversion project management team*Valley Bank I.T. Department was eliminated following the conversion to Great Southern Bank

•Assisted buyer/seller clients in the purchase/sale of residential real estate through consultation, property analysis, contract completion, and follow-through

•Performed observations of various sales, operational, and other business processes through-out the banking center•Completed daily and weekly reports on processes, time study results, and Associates’ overall work content

•Performed observations of various sales, operational, and other business processes through-out the banking center•Completed daily and weekly reports on processes, time study results, and Associates’ overall work content

•Managed all aspects, including training and development, of the Retail Department•Provided support for Shazam EFT, ComplianceOne, and FiServ (Precision) core software•Analyzed deposit interest rates and ensured rate restrictions were maintained•Participated in Compliance, IT, and Liquidity Committees

•Managed all aspects of electronic services including eStatements, mobile and telephone banking, consumer online banking and bill pay, corporate cash management, and remote deposit capture utilizing FiServ (Premier) and iPay software•Provided internal support and training for electronic services and other FiServ modules•Completed vendor due diligence, proposed plans, and implemented new electronic services•Wrote and ran reports using FiServ’s Premier Business Analytics (a.k.a. Prime or Viewpoint) software•Developed internal procedures and monitored practices for electronic based transactions•Evaluated, modified, and executed corporate cash management contracts•Supervised four Treasury Management Associates and participated in rotation for corporate cash management support and site visits•Managed Item Processing and supported Branch Capture utilizing FiServ’s SCO software and Panini MVX and Unisys SmartSource hardware •Reconciled settlement for bill pay and ACH transactions originated through Treasury services•Participated in IT Steering and Website Committees

•Cross sold additional FiServ (Premier) modules and other data/item processing center services•Managed entire relationship for twelve data processing banks and four item processing banks•Wrote SMART reports for internal use and bank clients unfamiliar with the software•Assisted with mainframe operations and coordination of enterprise, Navigator, and other application server upgrades•Supported bank staff with FiServ (Premier) and vSoft software related inquires•Coordinated implementation of client banks’ data/item processing projects•Provided client banks with procedural solutions based on past experience •Maintained data center enterprise specifications and assisted client banks with institution specifications•Wrote and maintained policy for physical security and provided regular staff training sessions•Met with client banks to renew or amend contracts

•Developed and implemented policies and procedures including an incentive plan, Disaster Recovery, and CIP program•Developed marketing and budgeting plans and designed advertising material •Set deposit account interest rates based on cash position and loan demand•Supervised two Branch Managers and assisted with branch staff hiring, training, and evaluations•Completed vendor due diligence on new and existing contracts•Developed and implemented new Retail product line•Conducted commercial client site visits and provided assistance with BSA/AML investigations

•Supported staff with FiServ (Premier), Microsoft, Wolters Kluwer, and Calyx software•Sold, set up, and provided customer service for corporate cash management accounts•Supervised six Sales Associates and managed day-to-day branch operations•Maintained intranet, Exchange server, and public websites for three holding company banks•Developed and implemented administrative forms and training programs•Originated and closed consumer loans using ARTA software•Developed new consumer and business relationships

•Processed depository transactions and encoded Teller transactions using one pocket proof machine•Developed Teller training program including procedures for FiServ FAST and CBS software

•Sorted and delivered interoffice mail and proof for four branches and metered outgoing U.S. mail •Processed depository and new account transactions and cross sold additional products and services•Assisted clients with inquiries in person and over the phone