• Plan, implement, and maintain Windows, Linux, & Cloud/Azure domain-based infrastructure and services for 11 separate business locations• Design and update security protocols including Group Policy, email filters, web filters, and security awareness testing/training programs to keep 600+ users protected• Orchestrated gateway/modem replacement project at multiple divisions and instructed technicians stationed at those locations through the process, resulting in faster internet speeds up to 10x the original• Create PowerShell scripts and batch files to help with day to day management of Active Directory, Exchange, and Microsoft Server, improving certain procedures’ performances by 80+% • Manage domains and SSL certificates through GoDaddy, Namesilo, and Network Solutions. Ensure they’re renewed on time and install certificates as necessary, minimizing any possibility for downtime/interruptions from expiration to 0%• Established the patch management system, PDQ Deploy, saving 100s of hours of time when installing software and performing updates. Generate, update, and push out packages to devices at all locations as necessary• Completed audits on employee’s activity with utilizing licenses of specific software. Removed inactive users, shrinking overall license usage by 30%• Build and upgrade system software and hardware components, coordinate backups for potential recovery, ensure modifications are occurring in accordance with established goals and constraints defined by the IT team consisting of 15+ staff• Published documentations of issues, their fixes, and construct guides for sysadmins & end-users to navigate to and use for learning or utilization purposes, decreasing support calls/emails by 40+% • Support end-users and members of the IT team with any advanced technical issues and communicate effectively in order to resolve the issue in an efficient manner and have them feel 100% satisfied

• Introduced a phishing threat training & simulation system for employees, reducing user’s clicking on test malicious links by 90+% when compared to the initial assessment• Conducted upgrades and configurations to network infrastructure while ensuring 99.999% availability• Spearheaded project to replace web filter and designed configurations for new one to accurately associate with employee’s roles, diminishing issues pertaining to the web filter by 95%.• Contributed in managing and migrating Exchange 2010 to 2016 and then to 2019. Currently troubleshoot and solve issues that arise, provide updates, perform recipient configuration, and manage databases • Led project to create an Enterprise Mobility Management (EMM) environment for 30+ outside sales/service representatives to keep company data confidential and defended. Presently configure and update as needed• Constructed solution for upgrading 300+ endpoints across all business locations, improving performance by 50+%• Provided L1-L3 support to users across all divisions, guided 8+ desktop support/technicians as necessary

• Stabilized, expanded, and protected client network and PC environment. Built new servers to maximize file/print sharing, terminal server, and domain controller performance which improved efficiency by 35+%• Assisted in migration of Citrix Xen App 6.0 to XenDesktop/StoreFront 1811 DDC• Provided technical support for end user workstations, thin clients, applications, phones, printers, network and applications connectivity, cell phones, cameras, monitors, and security systems, totaling to 700+ devices• Administered all physical and virtual IT devices – servers, desktop computing, routers, switches, firewalls, load balancers, and other general networking equipment • Developed images/templates to be applied to new servers, workstations, and thin clients through MDT, saving 100s of hours of installation and bringing them up-to-date

• Performed technical support duties that involved building monitors and workstations, taking apart devices to fix issues with them, wiping servers, installing printers, and integrating CISCO phones• Assisted in providing end user desktop support largely dealing with HP devices in a highly confidential setting• Engaged in several roles, such as working as an Assistant Teller, working in the Retail Loan Processing Department, and working in the IT Department

• Worked with others to efficiently and effectively produce products of the utmost quality• Moved around different areas of the facility to utilize different skills to create different types of products

• Worked at many different venues and served customers of diverse backgroundsCoordinated my efforts with co-workers in order to work efficiently• Served dishes to the customers and washed dinner plates, wine glasses, and kitchen utensils

• Prepared food, sold products to customers, catered, bartended, and also worked on the cash register• Worked in various locations across the zoo, which required different skills to work effectively

• Worked the entire duration of Summerfest from open to closeServed beverages to customers and worked on the cash register• Helped me become comfortable with highly stressful situations