Timothy Brooks Email & Phone Number

Dallas-Fort Worth Metroplex

• Direct acquisition, retention, and engagement activities including the development of programs tools, and services to meet current and future member needs with various staff and volunteers• Direct customer service initiatives across the association to ensure strong customer, member, and volunteer loyalty• Oversee local group and region infrastructure and ensures local groups and officers are supported through leadership training tools, programs, and services offered• Direct non-dues revenue generation affinity programs in accordance with association policies• Develop and provide various reports, budgets, and statistical analysis regarding various membership initiatives and strategic objectives• Formulate and deploy long-term strategic plans for acquiring and enabling efficient information processing and communication technologies• Manage IT Department operational and strategic planning, including fostering innovation, planning projects, and organization and allocating of IT resources• Manage financial responsibility for the IT Department, including purchasing, budgeting, and budget review• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals• Practice asset management for IT hardware, software, and equipment

Hurst, Texas, United States

• Direct acquisition, retention, and engagement activities including development of programs, tools and services to meet current and future member needs with various staff and volunteers.• Direct customer service initiatives across the association to ensure strong customer, member and volunteer loyalty.• Oversee chapter infrastructure and ensure chapters and officers are supported through leadership training tools, programs, and services offered.• Oversee gifted youth department and ensure programs and benefits meet the needs of youth members and their families. • Direct non-dues revenue generation affinity programs in accordance with association policies. • Direct mail/supply room activities to meet staff needs.• Develop and provide various reports, budgets, and statistical analysis regarding various membership initiatives and strategic objectives.• Serve as staff liaison to assigned committees and various appointees as directed.• Collaborate as part of the director team on annual budgeting, strategic planning, select human resources issues, and thought leadership to achieve the organizations strategic initiatives.• Carry out supervisory responsibilities for four to five subordinate staff in accordance with American Mensa’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Staff Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Staff Members; addressing complaints and resolving problems, and manages department budgets.

Arlington, Tx

• Help Manage American Mensa's Gifted Youth Department.• Manage member recruitment and retention.• Supervise Mensa's Gifted Programs Coordinator.• Managing the network of testing proctors and testing coordinators.• Fielding and answering inquiries about membership and admissions.• Scoring admissions tests.• Reviewing prior evidence of testing.• Welcoming new members.• Working with the Supervisory Psychologist to update the network of available tests.

Carrollton, Tx

Manage Day to Day operations of retail store. Oversee Merchandising, Loss Prevention, Engagement, and Cashiers departments at the store level.

Plano, Tx

Manage a store leadership team of five members in areas of sales, operations, services, asset protection and merchandising. Lead a team of 50+ employees. Hire, train, develop and promote members of the team to further leadership roles within the company.

I'm in charge of all the money that comes into and out of Conn's Store. I process sales and credit payments as well as order supplies and control inventory.

Junior Operations Manager (August 2008 to January 2009)Direct management of 6 to 10 associates.Maintained a Go-Get percentage higher than 95%.Responsible for Xpic rates higher than 30%.Had highest percentage for City Advantage Sales to Product Sales for three of six months.Manage customer returns and credit extensions.Manage store level website business.Manage all cash handling on a store level.

Technology Sales Manager (Oct. 2006 to June 2007)Manage the Computer, Imaging, and Computer Services departments.Train and validate associates in sales techniques and services.Oversee store operations as manager on duty.Helping to transform Circuit City with a process called Generation C.Host events for Circuit City Board of Directors as needed.

Senior Technology Product Specialist (Sept. 2005 to Sept. 2006)Lead the technology department in standards and sales.Trained new associates on Point of Sale computers as well as with customer interactions.