Timothy A. Lagerstrom Email & Phone Number

Houston, Tx, Us

Hamburg, Hamburg, De

• Serve as a trusted advisor to client executives, providing guidance on ITSM/ESM best practices, organizational development, and process design.• Lead digital transformation initiatives, delivering improved operational performance.• Oversaw multiple ITSM/ESM implementations, enhancing service delivery and system capabilities.

Performed all sworn duties set forth by the Waller County Clerk's office as an Election Judge for Precinct 418.

Kristiansand, No

Director – Global Business Information Services• Directed global IT operations, achieving a 20% cost reduction in per-employee IT Expenses.• Re-negotiated multi-million-dollar contracts, resulting in 15% cost savings• Vast improvements to operational efficiency through Master Data Standardizations (ERP)Chief of Staff / Business Strategy | North America• Successful design and execution of a business-wide knowledge transfer program. $6.5M Budget• Successfully transformed small manufacturing program into a U.S. Global Center of Excellence.• Slashed project overhead costs by creating a Project Support Service with a shared resource model.

London, Gb

• Established top-performing U.S. IT department, reducing customer issues by 97% and backlog by 88%.• Recognized for facilitating the development of the Enterprise IT Handbook• Achieved the highest US Defense Security Service rating.• Established my INFOSEC team as the Subject Matter Experts, nationally• Recognized for the successful upgrade of facilities to achieve Top Secret processing authorization

Transformed the business into a full-service IT solution provider, increasing revenue by 40% through new support contracts and partnerships. (Received Award)

Denver, Co, Us

Washington, Dc, Us

• $10M budget oversight. Only “100% Mission Capable” IS rating; base wide. (Received award)• Raised IT departments to Department of Defense standards, enhancing operational readiness.

Bachelor'S Degree, Computer Information Systems

Certification, Itil - Information Technology Infrastructure Library

Cap Certification, Information Security

Mos - 4066, Network Administration/Small Computer System Specialist

High School Diploma, General Studies