Works as a part of Rowan University's Residential Learning and University Housing department. I am specifically in the role of Graduate Coordinator for Housing Systems and Logistics acting as a liaison between the student body and the university maintenance staff.

▪Correspond with prospective students, staff, and organizations via telephone or email; answering questions, forwarding calls, and scheduling meetings or events.▪Explain at-length the law school application process in a simple, understandable context.▪Address all walk-in appointments and inquiries from visitors.▪Facilitate tours of the Law School including class viewings, presentations, and guided walk-throughs.▪Assist with organization of off-campus admissions events including scheduling and material preparation.▪Utilize the ACES2 database to view, edit, and regulate student applications.▪Receive regular mail delivery and disperse accordingly; responsible for all outgoing admissions mail including acceptance letters and brochures.

▪Directly supervises nine resident assistants, including bi-weekly one on one meetings, approving program proposals, and assisting in roommate mediations.▪Performs weekly key audits, swipe access tests and processes door re-cores.▪Serves in a week long duty rotation, being on call 24 hours a day to aid resident assistants, campus safety, and other university services.▪Leads training sessions and other staff activities including in-services and continued trainings throughout the semester.▪Acts as a conduct and hearing officer, meets with residents and staff to determine the outcome of situations and creates sanctions for each case.▪Processes maintenance requests and follows up on residence hall repairs and upkeep including laundry, vending machines, and elevators.▪Completes operations tasks such as room assignments and changes, work with the StarRez and Colleague systems to modify student information, and processing billing with student accounts.

▪Directly supervises nine resident assistants, including bi-weekly one on one meetings, approving program proposals, and assisting in roommate mediations.▪Performs weekly key audits, swipe access tests and processes door re-cores.▪Serves in a week long duty rotation, being on call 24 hours a day to aid resident assistants, campus safety, and other university services.▪Leads training sessions and other staff activities including in-services and continued trainings throughout the semester.▪Acts as a conduct and hearing officer, meets with residents and staff to determine the outcome of situations and creates sanctions for each case.▪Processes maintenance requests and follows up on residence hall repairs and upkeep including laundry, vending machines, and elevators.▪Completes operations tasks such as room assignments and changes, work with the StarRez and Colleague systems to modify student information, and processing billing with student accounts.

My job was to oversee the basic operations of the residence hall as a whole, especially in regards to the front desk. I processed the day to day paperwork and forms of the desk, as well as scheduling the hours of the desk receptionists. I assisted the Resident Directors in interviewing and hiring of staff members for current semesters and future semesters. I was also in charge of creating staff bonding experiences and a positive work environment through staff socials, star charts, and other positive motivations. My tasks included the operations of the hall's mail room. The packages needed to be logged in and out properly to the correct recipients and the process needed to remain orderly. General troubleshooting and remaining in open contact with my staff at all times is an essential aspect to my position.

▪Assisted residents with signing into building▪Maintained communication via telephone, fax, and email with campus offices▪Acted as a resource for students about campus information▪Assisted in crisis situations ▪Maintained hall security and policy enforcement▪Facilitated community programs and events▪Created personal relationships with individual residents

▪Assisted residents with signing into building▪Maintained communication via telephone, fax, and email with campus offices▪Acted as a resource for students about campus information▪Assisted in crisis situations ▪Maintained hall security and policy enforcement▪Facilitated community programs and events▪Created personal relationships with individual residents

▪Animal medical care including bottle feeding, medical drops, and other minor medications.▪Cleaning of animal enclosures and tanks▪General animal care▪Assisting customers to locate items▪Answering customer inquiries

▪Animal medical care including bottle feeding, medical drops, and other minor medications.▪Cleaning of animal enclosures and tanks▪General animal care▪Assisting customers to locate items▪Answering customer inquiries