• Overseen remote staff performance and job compliance• Interviewed on-site and remote applicants• Responded to business reviews, customer inquiries, and transaction disputes• Processed payroll for on-site and remote employees• Managed and built new business relationships with hotel and bar contractors • Created comprehensive reports on night audits, occupancy rates, MPRs (Minutes per room), utility bills, payroll, and business reviews• Managed revenue data into relevant… Show more • Overseen remote staff performance and job compliance• Interviewed on-site and remote applicants• Responded to business reviews, customer inquiries, and transaction disputes• Processed payroll for on-site and remote employees• Managed and built new business relationships with hotel and bar contractors • Created comprehensive reports on night audits, occupancy rates, MPRs (Minutes per room), utility bills, payroll, and business reviews• Managed revenue data into relevant systems or databases• Performed monthly reconciliation of online travel agency (OTA) accounts Show less

• Managed relationships with B2B C-level clients and global podcast teams• Generated podcast leads for clients• Crafted compelling cold email, video, and social media pitches to podcast hosts to obtain guest appearances for C-Suite clients on their show.• Composed strategic follow-up sequences for pitches• Maintained project management systems up to date in real-time and ensured all information was updated.• Managed clients’ interview schedule

• Handled escalated technical cases (including legal-related) via email and chat• Evaluated other agents’ quality assurance scores through established metrics• Coordinated with developers and the legal team to report exceptional cases and process improvement.• Performed coaching sessions for newly hired and tenured agents• Assisted teammates by answering their inquiries through a specified channel whenever support is needed

• Handled a smartphone support campaign• Assisted customers via chat with technical support for their smart devices and tech product• Coordinated with Tier 2 Technical Support for cases that needed advanced tools

• Handled an e-commerce platform.• Resolved escalated Tier 2 cases regarding shipment, product functionality issues, and other order issues.• Coordinated with developers regarding e-commerce website’s bugs and glitches