Timothy Leong Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas Area

Greater Boston Area

-Received, managed, tracked and disposed of all hardware and software inventory for life cycle of IT asset for 1800+ employee corporate office.-Generate reports and maintained accuracy of Service Now application and created and updated asset and service records.-Managed ticket reassign que for team consisting of Asset Controllers for 4 Core offices and 10 US and overseas domino office locations.-Approved, assigned and issued equipment for IT hardware and software requests for deployments using Verian ProcureIT software.-Fostered strong relationships with Procurement team, external vendors and internal clients, while facilitating equipment delivery and returns.-Identified cost saving measures in methods and items our office procured and made recommendations to improve procedural efficiency.-Drove IT asset lease return process for office, including receiving, assigning and issuing and then verifying and wiping EOL equipment.-Performed physical inventory of all IT assets at corporate office, data center and other satellite and back up locations.-Facilitated off site hardware receiving. Coordinated and transported high value server assets between locations at data center and core office.-Served on move committee to verify existing data integrity prior to physical desk move taking place.-Assisted with Standard Operating Procedure document drafting, review and approval.-Assisted with Mobile Device Administration processing line cancellation and International Roaming requests.

East Boston, Massachusetts

• Supported Infrastructure Asset Project Manager, Capital Programs by researching, cleaning, reviewing and entering data in Excel and Oracle SQL Developer, Maximo, SharePoint, and MPA MGP applications.· Assisted with Standard Operating Procedure SOP document draft writing.· Tracked and distributed MPA Asset and Location Tags to contractors, Facilities Technicians and Supervisors.· Prepared and conducted tablet and desktop based Extend 7000, Suite Req and Maximo training material for Massport Technicians, Resident Engineers, Project Managers and other MPA staff.· Coordinated, scheduled and prepared agendas and meetings between Facilities and Capital Programs groups for on boarding, and training sessions.· Maintained EAM, CP, MPA SharePoint site. Recorded and archived meeting minutes and uploaded to SharePoint site.· Responded to outside requests for Maximo work order or other data requests.· Drafted business process flowcharts. Researched and coded General Ledger account Location and Purpose coding string for Assets and Locations.

East Boston, Massachusetts

· Supported daily operations of 15 mechanic team Ground Support Equipment repair shop tasked with servicing 200+ asset fleet.· Processed paper work-orders by means of data entry into US Airways asset management database-Fleet Focus.· Maintained invoice and work-order archive record retention. Assisted office manager with various office projects including new employee orientation, badging and time clock entry.· Utilized EAM Infor CMMS Database and Excel spread sheets to monitor supply levels, forecast reorders, process master inventory, and track incomplete parts requests, outstanding orders and each step of purchase order process for 2000+ part parts room.

Lynchburg, Virginia

· Utilized Eleads CRM, TrueCar and Toyota Dealer Daily databases to facilitate sales process from product inquiry, selection, negotiations, financing and sale closure.· Mastered product knowledge by articulating vehicle attributes, model options and features, value-add products and services, finance options, and dealership policies and services.· Completed sales write up documentation and contracted with third party vendors.· Facilitated vehicle delivery providing clear explanation of features, operation, warranty, and servicing requirements.

Lynchburg, Virginia

· Booked and modified reservations and compiled audit reports.· Provided efficient and courteous customer service resulting in streamlined check-in and checkout process.· Resolved any discrepant account transactions from previous day's shifts.

Richmond, Virginia

· Processed incoming mail, drafted recognition letters and conducted community outreach.· Ensured timely and dependable daily office operations while keeping office supplies inventory.· Facilitated office paper, electronic record retention in Microsoft Dynamics 2011 Customer Relations Management system. · Trained new employees on office procedures and CRM database operation.· Oversaw department intern program while planning and compiling intern projects.

Assisted with project research and development of Year of the Entrepreneur project proposal. Assisted with database maintenance, ebook preparation, and broadband mapping research.

Sandston, Virginia

Marshaled planes into gate, wing walked during push back, unloaded bags, and operated aviation ground support vehicles including belt loader and baggage tractors. Connected and disconnected PCA air supply and ground power supply units. Strictly adhered to SIDA safety areas and foreign object debris cleanup procedures. Prepared plane for turn flight.

Lynchburg, Virginia

Ensured productive and interactive environment of scene shop, while providing necessary training and supervision for student workers and volunteers. Assisted set set-up, construction, and customization and shop adherence to safety procedures. Maintained operational order of shop tools.

Washington D.C.

Foreign relations committee research, Intranet Quorum data entry, memorandum drafting, daily office tasks including answering telephones, photocopying, drafting constituent correspondence and providing guided tours of Capitol building.

Richmond, Virginia

Intranet Quorum data entry, drafting Retirement, Congratulatory and Proclamations letters, daily office tasks including sorting mail, photocopying, scanning and faxing, answering telephones.

Bachelor'S Degree, Govt-International Relations, Strategic Intelligence

Activities and Societies: Student Government Association, Strategic Intelligence SocietyStudent Government

High School, College Prep

Activities and Societies: Student Council, Mock Trial

High School Prep, Preparatory School

Activities and Societies: Soccer, Ice Hockey, Rugby