NLP Master Practitioner & HypnotistPassionate Coach: As an NLP Master Practitioner and Hypnotist, I specialize in guiding individuals through life's challenges, unlocking their potential for personal growth and fulfillment.Areas of Expertise:• Self-Worth/Self-Love: Empowering individuals to discover and embrace their true value.• Emotional Triggers: Assisting in identifying and managing emotional responses to enhance well-being.• Limiting Beliefs: Helping to break free from self-imposed barriers for a more liberated life.• Fears/Phobias: Providing tools and strategies to overcome deep-seated fears and phobias.• Parts Integration: Facilitating holistic personal integration for a harmonious and balanced life.Approach:• Holistic Guidance: Offering years of experience in spiritual guidance and counseling for youth, teens, college students, and young adults.• Transformational Coaching: Transitioned focus to a coaching practice that blends psychological, holistic, and spiritual methods, creating a unique, multi-faceted approach to personal development.• Empowerment through Understanding: Dedicated to helping others navigate and dismantle the mental barriers built for self-protection, guiding them towards a life filled with joy and happiness.Vision: Committed to fostering a space where individuals can grow, heal, and transform. My practice is more than coaching—it's a journey towards self-discovery and lasting change.

Recent Acquisition: PlumVoice by SharpenCX (October 2023)Exciting Transition: Thrilled about PlumVoice’s recent acquisition by SharpenCX. Embracing new challenges and opportunities in this evolving landscape.Key Achievements:Nov 2023: Successfully led a critical project to upgrade PCI firewalls in two physical data centers. Simultaneously mentored a coworker, exemplifying leadership and technical expertise.Jan 2024: Delivered Cost of Cloud reductions totaling more than $350,000/year after a 4th quarter miss on earnings.Aug 2024: Designed a Python caching layer for AWS Polly, saving $60k+ annually, while decreasing response time by 50%.

Director of Infrastructure Operations, PlumVoice (Since April 2023)Embarked on a transformative journey at PlumVoice, leading tech innovations and team growth as Director of Infrastructure Operations.Key Achievements:July 2023: Redesigned production RDS deployment focusing on enhanced security and compliance, significantly fortifying our tech infrastructure.August 2023: Pioneered the integration of pipelines and infrastructure as code, culminating in our first fully automated production deployment in October.Responsibilities:• Team Leadership: Guiding a dynamic team of CloudOps Engineers in managing critical applications, emphasizing growth and expertise.• Mentorship: Fostering professional and personal development among CloudOps and Developers, creating a culture of continuous learning and ambition.• CI/CD Standards: Developing and refining production delivery standards, leveraging CI/CD principles for efficient and quality deployments.• Security Integration: Embedding automated security in delivery pipelines, ensuring foundational security in our operational processes.• Unified Tech Approach: Merging Development, Operations, and Security principles for secure and rapid scaling.• Continuous Improvement: Advocating a 'shift-left' strategy to boost developer efficiency and ownership from project inception to production.• Data Center Migration: Spearheading the strategic migration of two physical data centers to AWS, enhancing our infrastructure's agility and resilience.Future Vision: Committed to driving innovation, security, and excellence at PlumVoice. Leading the charge in shaping a tech environment where advancements are not just adopted but pioneered, setting new standards in the industry.

Key Achievements:Apr 2022: Celebrated Rekor's entry into the AWS Partner Network and acceptance into the Public Sector Program, a testament to our team's excellence and commitment.Dec 2020: Enhanced security and compliance for our AWS GovCloud applications, aligning with CJIS and HIPPA standards, reinforcing our commitment to secure data handling.Responsibilities:• AWS Partnership: Leading the AWS Partner Network initiative from an infrastructure perspective, ensuring compliance with CIS and the AWS Well-Architected Framework.• Team Management: Directing a team of CloudOps Engineers in architecting, deploying, and maintaining over a dozen applications across 30+ AWS accounts.• Mentorship: Fostering career and personal growth among CloudOps and Developers, building a culture of ambition and continuous improvement.• CI/CD Standards: Developing and updating production delivery standards, leveraging CI/CD principles for streamlined and efficient processes.• Security Integration: Embedding automated security measures in every aspect of our delivery pipelines, ensuring robust and foundational security.• DevOps Synergy: Harmonizing Development, Operations, and Security principles for rapid, secure scaling.• Continuous Improvement: Advocating a 'shift-left' approach to enhance developer efficiency and instill ownership from project inception to production.Driving Forward: At Rekor, I'm committed to leading a future where cloud operations are not just effective but transformative, setting new industry benchmarks for innovation and security.

2017+ - Learning all things AWS (CloudFormation, Lambda, VPCs, Security Groups, EC2, CodeDeploy, etc) and migrating our monolithic enterprise SaaS application into AWS GovCloud.Responsible for architecting, designing and maintaining the production infrastructure, including: networking, firewalls, WAF, load balancing, servers, hypervisors, storage, VMs, etc.Responsible for architecting/designing the internal infrastructure for our corporate HQ, again including: networking, firewalls, load balancing, servers, hypervisors, storage, VMs, etc.Founding member of the DevOps team. Currently working on ChatOps as an added bonus to automating everything everywhere. :-)2016 - Built an in-house raid server to run all of our local environments, backed by SSDs. The server has 4 RAID cards and can handle >2 millions IOPS and sustain 6gb+ per second reads and writes. We use a 10gb switch on the backend to connect this to our ESX hypervisors. :-) 2014 - Redesigned and rebuilt our internal network infrastructure at the corporate office. Replacing old non-managed switches with a stack of 6 juniper switches and creating standardized VLANs for traffic distribution and segregation.

• Manage ISCs Unix and Linux environments, running on Sun Hardware (v240/v880/v890/t2000) and Cisco UCS Blades (VMWare vSphere 5.1).• Manage multiple SUN 6540 storage arrays for the Unix/Solaris environment.• Manage Multiple NetApp filers (3270, 3250, 3140 and 2040) with >500TB total storage in dev/test/prod.• Manage Cisco UCS (6248UP FEX, 5208 Chassis, B230-M3 Blades)• Manage Backup policies of all Dev/Prod envs for compliance and Disaster Recovery.• VMWare Site Recovery (SRM) for Disaster Recovery.--- Built, manage and maintain the DR env.--- Worked with all tier 1 and 2 application teams to test and document the SRM plans and failover processes.--- Ensure that all Production DataStores are protected and backed up for DR readiness.• Built, manage and maintain the following for ISC:--- RedHat Satellite infrastructure for patching, upgrading and configuration of Linux servers--- Created and actively implement Monthly Patching Procedure for Linux and Unix--- Active Directory integration with Linux and Unix using PowerBroker (PBIS / Likewise)--- NetApp configuration to allow Windows and Linux full access to shared CIFS/NFS volumes utilizing Active Directory authentication.• Scripting and automation• Testing and evaluation of new software and server hardware before deployment to staging/production* Quarterly PCI and SOX reviews to ensure compliance in all environments.* Set up SNORT servers for the Security team for IDS/IPS.July 2013 -- Completed Cisco UCS Training: Cisco Data Center Unified Computing Implementation v 5 (DCUCI v5)June 2013 -- Installed and Configured new NetApp 3250 in DR location.April 2013 -- Upgraded all Prod ESXi hosts and vSphere from 4.1 to 5.0, then 5.0 to 5.1.May 2012 -- Worked on an elite team to migrate our infrastructure to new NetApp hardware in DR and Prod.May 2012 -- Worked on an elite team to migrate all VMs from VMWare vSphere 3.5 running on Dell hardware to vSphere 4.1 running on Cisco UCS.

* Voted in as Secretary of the Board in 2012* Served as Website Administrator for the HOA* Commissioned a new assessment into monthly HOA fees, ultimately reducing fees by 65% 2013/07 - Stepped down from the board when I sold my house and moved out of the neighborhood.

Lead a group of College and Career aged individuals.Provided Christian based mentoring and counseling through both public speaking and private counseling sessions.Coordinated and led multiple community outreach programs.

• Managed 630+ linux servers in 7 DataCenters world-wide• Built, managed and maintained the following for Voxeo:--- In-house imaging solution for Linux and Windows--- Spacewalk (RedHat Satellite) infrastructure for patching and upgrading Linux servers--- Customer-facing Web hosting infrastructure used by 120,000+ customers--- A specialized server daemon to sync customer files in real-time across the entire Web hosting infrastructure--- Squid proxy servers• Scripting and automation• Java programming• DNS updates• Testing and evaluation of new software and server hardware before deployment to staging/production• Configured and maintained InfiniBand switches connected to a legacy storage systemWorked on a team in 2010 to completely redesign and rebuild our authentication infrastructure for continued PCI compliance, enabling single sign-on for our entire network (VPN, linux, windows, switches). In 2011, I helped to build PCI environments in 2 more DataCenters. I travelled to our German office for 3 weeks, working with our team there to learn our VoiceObjects software so that I could deploy it in those PCI environments.In 2011 / 2012, I helped to design, architect, test and deploy our Splunk 4.x infrastructure to allow us to gather, search and report on 1TB+ of logging data per day.Awards: 2009 - Voxeo Customer Obsession Award (Team award) October, 2010 - Voxeo Obsession AwardQuote from our PCI Auditors:“When working with companies that are implementing new PCI initiatives, we generally find a wide variety of preliminary gaps in meeting the PCI DSS standards... companies typically take at least 6-12 months to complete remediation efforts... Due to the innovative, customer-driven, and highly-skilled team that Voxeo employs, they were able to remediate identified issues and establish a PCI-compliant environment in just over three weeks. This speaks to the technical expertise and dedication to a secure, PCI compliant, environment.”

• Built Linux back-end/storage servers and Windows workstations for Police Departments around the U.S.• Performed installation on-site, which included network design and integration into the existing networks at each Police Department.• Trained Administrators and Officers on use of our in-car camera systems and proprietary software.• Decreased overall errors and misconfigurations for our department by creating a RedHat kickstart DVD to install and configure our proprietary software.

Held multiple positions during my 5+ years tenure at Lexis-Nexis, leaving the company as a Unix Systems Engineer.Unix Systems Engineer• Moved to the USE group in Feb of 2006 to perform the role of UNIX Systems Engineer.• Maintained over 400 servers running multiple versions of Solaris and Linux.• Installed and upgraded Fedora Linux for desktop users in the organization.• Wrote numerous scripts to streamline productivity.Training: Completed RHCE Training course.Systems Engineer (2nd shift)• Promoted to 2nd shift in May of 2004 to provide support for UNIX C++ and Java for WebSphere builds for the organizations front-end web applications.• WebSphere 4 and 5 Administration: Provisioned, Deployed, Installed and debugged problems in our production environment.• Completed several WebSphere and Linux training courses.Training: Completed IBM WebSphere 5 Administration Training.Systems Engineer (3rd shift)• Promoted to a new group to provide technical support for the Mainframe and UNIX certification and development environments in Nov of 2002.• Prepped new UNIX boxes for use in the environment, installed new software and software patches, and maintained file system integrity.• Created and updated Perl and Shell scripts to assist in daily job functions. Operations Engineer• Worked in a 24x7 Data Center as a first level support for internal and external webbased products running on UNIX, Mainframe, and Windows platforms.• Worked closely with development groups, support groups and vendors to coordinate releases and maintenance to systems in all environments.• Developed and enhanced tools and documentation for the monitoring and support of daily operations.