Timothy Bertrand Email and Phone Number

Oversee Columbus Service Division of Air Technologies, including all customer contact and relations, scheduling, P&L, budgeting, company owned assets, parts procurement, warehouse, and billing / invoicing. Supervise up to 10 direct reports, with accountability for 11 service vehicles, 7 million in company-owned assets, and $5 million in gross sales. Manage all aspects of service department, operations, and warehouse. Manage operating and capital budgets. Ensure adherence to company policies and procedures. Approve and audit direct reports’ timesheets and expenses. Approve outbound customer work quotes and perform project management for on-going service jobs. Audit, approve, and invoice customer jobs.Inspect company owned trucks and tools. Review and approve employee schedules. Accompany sales staff on customer visits. Lead impromptu inspections on field technicians. Oversee resolution of customer relations issues and engage in dispute resolution. Review vendor contracts and safety protocols to ensure compliance. Review associate development plans and coach employees for improved performance. Identify and fill training needs. Generate daily MS Excel reports on business activity for submission to corporate office. Prepare reports and presentations on performance for corporate board meetings. Coordinate with corporate office in debt collection. Implemented regular associate coaching sessions and performance reviews.

Managed all aspects of aircraft Parts and Service Departments, including P&L and scheduling, hiring, and training of 12 personnel. Monitored capital expenditures to ensure adherence to budgets while maintaining productivity and customer service. Traveled within 6-state area to meet with customers and perform sales calls. Executed Maintenance Department projects, with attention to budget constraints, schedule, and scope, while minimizing company and employee risk. Scheduled customer work and processes using Keep and Share scheduling software. Created and implemented department budgets, including evaluation of expenses and profit margins for business office reporting.Maintained $1 million in parts inventory for marketing to outside companies. Managed purchasing process, including purchase order issuance and approval. Generated personal and departmental expense reports for 2 corporate credit cards. Worked with business office to negotiate customer and vendor contracts. Assisted business office with accounts payable / receivable tracking for customers and vendors. Provided IT support for intra-department workstations and software, including Corridor and all electronic manuals. Implemented company’s drug and substance abuse program.