Timothy Bognot Email & Phone Number

New South Wales, Australia

Melbourne, Victoria, Australia

- Creates and implements business processes for different departments - Marketing, Sales, and Customer Service- Develops and implements marketing strategies- Form strategic plan and roadmap based on the business goals and current standing- Identifies business challenges and form a solution- Identifies and creates the team metrics and creates a detailed framework for an improvement plan- Creates marketing campaigns for email, social media, and Google Ads- Conducts market research regarding company products, competitors, and the current trend in the industry- Organise and maintains social media accounts of the company- Updates company website using WordPress- Process sales orders and negotiate with customers- Manages the offshore team- The primary point of contact of the client for any concerns to the offshore team

Australia

- Brand development and building for a broadcasting and logistics company.- Created company logo and professional branding that established the entity of the company.- Manage, upload and edit content in CMS (WordPress)- Manage all social media content using Zoho Social and Hootsuite.- Created email marketing strategy and managed newsletters using MailChimp. - Design digital and print marketing materials using Adobe Photoshop and InDesign.- Handled email communications for the client. - Created email automation for client's newsletters subscribers- LinkedIn Lead Generation for future clients. - Booked appointments and meetings in Calendy and Google Calendar.

- Managed, uploaded and edited content in CMS for the daily shows of the broadcasting company.- Managed and schedule contents to all social media accounts using Postfity and Zoho Social.- Created image design using Adobe Photoshop to be used in different platforms, i.e. websites, social media, and print materials.- Led a 5 person team for the creation of content, editing recorded videos, and broadcasting shows and making sure that we are on schedule.- Proof reading contents to be published in different platforms.- Create a daily newsletter using MailChimp to be sent to all subscribers for marketing and recap of companies shows.- Handled email communication for all the queries and concerns of shows guests. - Organised and managed legal documents for the consent of the guest the show to be broadcasted. - Booked appointment for interview recordings of the guest and the show host using Calendy. - Updated marketing documents and reports for the social media insights and lead management.

- Managed the marketing team (Social Media Coordinator, Campaign Coordinators & Graphic Designers) in helping the Sales Agents and Property Managers to build their campaigns and making sure that everyone is meeting their deadlines while keeping the highest quality of work.- Working together with the client in developing a system in tracking and gauging the KPI and metrics of the marketing team. - Created business marketing analysis and gave suggestions for the improvement of the processes used in marketing. - Created and organized marketing modules for different roles and clients within the team. - Training new staff in the marketing processes, tools, and branding of the client and introduction to the Real Estate industry in AU with the importance of the role that we have. - Main point of contact for the customer of client for any issues or concerns within the marketing team. - Solved marketing issues that arise based on the complains of the sales agents or when there are issues within the suppliers and the agents. - Main point of contact with different suppliers in marketing for their prices, services, terms and office subscription.- Made sure that the branding of the company is used in all marketing materials in print and in other platforms.- Audited marketing expenses and reconciling invoices from different suppliers against our internal records for accounting purposes.- Built campaigns for properties for sale and for rent for client.- Managed, booked, create changes and organised marketing products for building campaigns like photos, floorplans, copywriting and videos in CampaignTrack.com.au via web, email and phone.- Created/designed marketing materials like signboards, brochures, banners, etc. which are needed for every sale and advertising campaigns.- Managed, updated and created listings to the web in different external portals for real estate industry.

Manila, Philippines

Organized and coordinated a B2B Travel fair event for the travel agencies, hotels and allied partners for the tourism industry within the Philippines and in South East Asia. • Travel Business Exchange Pilipinas 2015 & 2016 – Clark, Pampanga, Philippines- Responsible in doing the invites for the buyers and sellers of B2B event within the Philippines and in Asia namely the travel agencies, hotels and other allied members in the tourism industry. - Acted as a primary point of contact 24/7 via phone and email for the people attending TBEX for the coordination of their hotel bookings, transfers, acceptance of their payments and special requests. - Main person-in-charge with sponsorship acquisition from the event invites to different companies/organizations to be a sponsor, event presentation together with sponsorship packages to their marketing and management heads that a company can acquired up to the implementation of the trade contract between the event the sponsor. - Tasked with directly contacting the event venue and different suppliers for the qualification of the event.- Handled online marketing through social media for TBEX Pilipinas 2015 and 2016.- Designed and processed event identification card for the all the involved participants and suppliers in TBEX Pilipinas 2015 and 2016.

Angeles City, Philippines

• Handled Third Party Verification line of business of Comcast which is one of the most important processes for porting-in or transferring a certain telephone number of a customer from their old provider. It involves outbound calls to the customers to verify and get verbal consent/agreement to transfer their desired phone number to Comcast. • Managed system generated from customer requested orders for Comcast phone service regarding installation, feature and service changes, telephone number changes, phone number port-ins and port outs and disconnect requests to be entered to the company’s billing and ordering system. Also handled Comcast manual order entry escalations for directory listing rule violation. • Dealt with elevated technical concerns for phone service of Comcast escalated by actual technicians and technical support agents.

Manila, Philippines

Involved in conceptualization, planning, budgeting, coordination with the suppliers to meet the clients demands and implementation of all the events handled by AAWE which mainly focuses on corporate and travel events for various companies and organizations. Below are some of the events that I personally supervised.45th Annual Governors Meeting in Manila, Philippines – Asian Development Bank (May 2-5 2012) - Supervised the tours and events intended for the participants with free time and their accompanying persons (spouses, assistants, daughters, etc.) while different meetings are being held inside PICC for the ADB Governors and delegates of different countries. - Handled different tours with small events within Luzon simultaneously for 4 days personally and over the phone together with some assistants making sure that the schedule is being followed and all strict requests are being implemented. - Responsible for the coordination with different suppliers for the tours, events, food requests, souvenirs, transfers and entertainment of the participants.- Acted as the primary point of contact for Asian Development Bank requirements and specifications for the details of the different tours and events from planning, project budgeting to the implementation and pre and post-event reports.Tara Na Sa Norte Travel Fair 2012, Robinsons Ermita, Manila – MNTC ( July 13-15 2012)- Involved in conceptualization, planning and costing of the event.- Primary point of contact for the clients request and concerns, coordination with different suppliers like event venue (Robinsons Mall Ermita), booth construction and designs, lights and sounds and over-all supervision of the travel fair. - Sponsorship aquisition. - Full coordination on all the participating bodies with their delegates from ingress to egress and the implementation of the rules and regulations of the fair and the venue itself. - Managed TNSN 2012 online marketing and advertising in social media.

Manila, Philippines

• Handled inbound travel inquiries in the Philippines through walk-ins, over-the-phone and email. • Created seasonal tour packages, company flyers and different marketing materials.• Managed the company’s social media accounts for online marketing and inquiries 24/7.• Primary responsible for the travel agency’s relationship with different tourism industry suppliers by making sure that the contracted rates and the partnership contracts are up to date. • Responsible for doing market research for new customer demands, trends and influencers in the tourism industry.

Pampanga

• Assisted T-Mobile Customers with Flexpay accounts with their claims and concerns to the network, bills, account management and phone replacement orders.

Clark Field Pampanga, Philippines

• Provided technical assistance, bill explanation and account management to all customers of Hughesnet Satellite Cable and Internet Company in the United States.

Quezon City, Philippines

• Provided technical assistance to customers who are having issues or concerns using QuickBooks for their various accounting and tax requirements.• Answered over-the-phone inquiries for customers who are new in using QuickBooks accounting software. • Supported installation and setting up a small network in a home office for 1 to 10 computers with QuickBooks.