Timothy Caugh Email and Phone Number
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Strategic, customer-driven operations, customer service, and product management executive. Proven ability to collaborate with senior executives, department managers, and business partners to drive strategic growth, product innovation, continuous improvement, operational excellence, and world-class service. Known as a change agent; able to build high-performing teams that exceed customer expectations. Command a big picture perspective with a proclivity for action while tending to details. Outstanding active listening, critical thinking, decision-making, negotiating, and problem-solving skills. MBA, Management. Core competencies include:» Operations Leadership. At Hoshizaki, reported to the CFO; along with the president, developed one, two, and three-year strategic plans for a $100M+ corporation. Supported the growth of the company as revenues grew 44% from 2015 – 2019 (pre-COVID). As a General Manager at 3Wire, managed P&L for a nationwide B2B and B2C eCommerce distribution business with 53 employees and $60M in annual revenue.» Sales and Customer Service. As Director of Customer Service Operations at Hoshizaki, led a 12-person customer service call center. Hosted key customers and trained them on the benefits of our products; this was key in achieving a compound annual growth rate (CAGR) of 15.3% ($5.5M) during five-year tenure. Streamlined CS operations to handle 21% increase in orders entered without increasing headcount; saved $162K.» Product Management. As Director of Product Management and Marketing at 3Wire, led a team of three Product Managers and three marketing professionals. Managed $1.3M budget. Oversaw 32 discrete sales channels for 6K customers. Directed the creative and structural design of one B2C eCommerce website and two B2B web portals which together generated over $40M annually after the first three years.timothycaugh [at] gmail.com770-328-1573
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Vice President Of Sales And MarketingFisher ManufacturingAtlanta, Ga, Us
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Vice President Of Sales & MarketingFisher Manufacturing Jul 2023 - PresentTulare, Ca, Us -
Vice President Of National Foodservice SalesMigali Industries Inc. Commercial And Scientific Jun 2021 - Jul 2023Blackwood, New Jersey, Us -
Director, Planning And ControlHoshizaki America 2019 - 2020Peachtree City, Georgia, UsHoshizaki America is one of the world’s largest manufacturers of commercial ice equipment and refrigerated food service equipment. Hoshizaki is ISO 9001 / ISO 14000 certified. Products are sold to businesses and institutions, grocery and c-stores, healthcare and hospitality, restaurants and bars, and sports and entertainment venues.– Reported to the Head of Finance; along with the president, developed one, two, and three-year strategic plans for a $100M+ corporation. Supported the growth of the company as revenues grew 44% from 2015 – 2019 (pre-COVID).– Directed strategic planning and financial controls at the corporate level spanning six business units comprised of 26 departments to drive key business results.– Responsible for creation, oversight, and reporting on annual controllable expense budget of $35M, annual capital expense schedule exceeding $70M, and the rolling headcount budget of 860 employees nationwide.– Facilitated annual J-SOX audit with external auditors ensuring all corporate processes were compliant, best-practice, and being followed as part of the daily cadence.– Gathered publicly traded corporate competitive intelligence and benchmarked key financial data utilizing 10-K, 10-Q, and 8-K publications, presenting quarterly results for strategic positioning.– Launched new Financial Planning and Analysis (FP&A) software project from vendor evaluation to implementation with a return on investment (ROI) of less than one year. -
Director Of Operations, Customer ServiceHoshizaki America 2015 - 2019Peachtree City, Georgia, Us– Led 12-person customer service call center. Managed inside sales, order entry, dispatching and shipping priorities, returns authorizing, processing rebates, facilitating customer concerns, and managing conflict resolutions. Acted as corporate point-person for all strategic and tactical pricing initiatives.– Trained key account customers on features and benefits of products, increasing compound annual growth rate (CAGR) to 15.3% ($5.5M) over a five-year tenure.– Monitored and reported daily customer demand versus current inventory at factory and five distributing centers to provide the pulse of our revenue stream and a forecast for operations.– Reduced overall freight expense by $286K annually through introduction of CargoWiz software and ABC Classification of finished goods, as well as service parts at the Distributor level.– Led classroom and hands-on product knowledge training for customer service representatives, resulting in a 32% reduction in order-entry errors in the first year.– Established monthly Plan-Do-Check-Act process improvement audits; increased orders entered 21% without increasing headcount. – Appointed corporate spokesperson for marque customer and government official visits to facilities.– Instituted new Customer Relationship Management (CRM) software companywide, thus reducing reporting redundancy and allowing for better cross-team communication.
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General Manager » Ecommerce Distribution Business Unit3Wire - A Marmon / Berkshire Hathaway Company 2013 - 20143Wire Group distributes kitchen equipment and food service parts and they offer repair services throughout the USA.– Full accountability for profit and loss of a nationwide B2B and B2C eCommerce Distribution business with 53 employees, generating $60M in annual revenue while surpassing profit and sales targets.– Managed 60K SF distribution center with 26 full-time and 10 temps with $3M in perpetual inventory.– Responsible for Customer Service Department with one Supervisor and seven Customer Service Agents in a Call Center with <2% abandon rate at 1000+ inbound calls per day.– Improved sales order entry processes, increasing shipments to over 1,300 lines per day.– Drove stock-outs down by 17% through deep-dive data analysis and improved forecasting accuracy.– Championed brand rationalization initiative as part of 80/20 corporate strategy to reduce the number of brands offered from 823 to 165 thus reducing overheads, eliminating redundant indirect costs, and narrowing the commercial focus to the most profitable products. -
Director, Product Management And Marketing3Wire - A Marmon / Berkshire Hathaway Company 2006 - 2013– Led a team of three Product Managers and three marketing professionals. Managed $1.3M budget.– Developed and implemented customer segmentation creating 32 discrete sales channels for over 6K customers yielding greater pricing flexibility, increased margins, and revenue growth.– Team owned the product lifecycle of 230K SKUs (75K active) and helped ensure their success from new product development through obsolescence.– Analyzed strategic pricing for four independent business units; developed tactical pricing models.– After acquiring three business units, rationalized products, pricing, and customer data transition onto the Oracle / Peoplesoft ERP platform. Migrated acquired customer data into Salesforce.
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Director Of Marketing3Wire - A Marmon / Berkshire Hathaway Company 2003 - 2006– Managed annual budget of $1.3M and developed strategies based on product and customer mix.– Increased online sales from $186K per month in 2003 to over $1M per month in 2004 by creating targeted monthly promotions and enhancing overall user experience (UX).– Managed the creative and structural design of one B2C eCommerce website and two B2B web portals which together generated over $40M annually after the first three years.– Reduced annual expenses by $586K by converting all customers from print catalog to online catalog.
Timothy Caugh Skills
Timothy Caugh Education Details
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Webster UniversityManagement -
University Of Missouri-ColumbiaHistory
Frequently Asked Questions about Timothy Caugh
What company does Timothy Caugh work for?
Timothy Caugh works for Fisher Manufacturing
What is Timothy Caugh's role at the current company?
Timothy Caugh's current role is Vice President of Sales and Marketing.
What is Timothy Caugh's email address?
Timothy Caugh's email address is tc****@****aki.com
What schools did Timothy Caugh attend?
Timothy Caugh attended Webster University, University Of Missouri-Columbia.
What are some of Timothy Caugh's interests?
Timothy Caugh has interest in Traveling, Hunting, Fly Fishing, Reading And Golf.
What skills is Timothy Caugh known for?
Timothy Caugh has skills like Product Marketing, Cross Functional Team Leadership, Marketing, Marketing Strategy, P&l Management, Forecasting, Product Development, Pricing, Product Management, Business Development, Management, Strategic Planning.
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