Timothy H. Email & Phone Number

Fort Myers, Fl, Us

Delivered expert-level consultation, strategic guidance, and technical thought leadership to organizational stakeholders across government, healthcare, educational, and private sectors to solve enterprise Information Management and Security needs with a world-class solution portfolio. Tapped to provide perspective and uplevel brain trust with a holistic view and clear understanding of technology.- Ensured appropriate solutions, resources, and procedures are identified and applied to tackle complex business challenges and reinforce customer success. - Served as advisor for cross-matrixed stakeholders as well as respected leader and mentor across organization offering strong knowledge of entire portfolio including advanced cloud and partner/competitive landscape.

- Assigned responsibility for maintaining the appropriate operational security posture for information systems and or programs via NIST 800-53 standards to achieve total reductions in security events by 45 percent- Accountable for the confidentiality, integrity, and availability of corporate data and privacy for end-user support in 16 states - Negotiated and Oversight of Vendor Service Level Agreements (SLAs) resulting in cost reductions with each contract of 10 percent

- Managed InfoSec operations for business units in the U.S. in accordance with corporate business practices and achieved maximum ROI and low TCO for infrastructure- Designed and managed internal systems to facilitate the management of the business including Microsoft Exchange, security, financial, software, company intranet, and development and maintenance of Business Contingency/Disaster Recovery Plans- Managed security professionals for the organization, including security administrators, security analysts, security engineers, infrastructure and asset management, and managed global SOC operations team members to provide continuous security and protection for corporate assets.

Sydney, Nsw, Au

Improved security effectiveness and overall visibility through data protection and classification, user awareness, and operational maturity while reducing enterprise risk and cost of operations for GenesisCare ("formerly 21st Century Oncology"). Managed MSSP Security Operations Center with Tiers 1-3 incident reporting and threat intelligence analysts. - Ensure appropriate solutions, resources, and procedures are identified and applied to tackle complex business challenges and reinforce customer success. - Improved maturity posture 3-fold and formalized security program. Set priorities with monthly/quarterly performance measures. - Developed cyber risk and security strategy that aligned resources, consolidated platforms, improved business continuity, and built out new capabilities. - Collaborated with CIO and CISO to develop program policies/SOPs and drive priorities for the entire corporate landscape. - Oversaw security policies, standards, and guidelines. Upgraded and directed incident response and vulnerability management program as well as security infrastructure, architecture, cloud transformation, SDLC, and engineering. - Led security organization directing key elements of information security operations program for a global enterprise. - Performed investigations, ensured regulatory compliance, and managed budget/fiscal goals, staffing, resource professional development, and vendor-partner relationships.

Coral Gables, Florida, Us

- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. - Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment. - Create alternative methods of completing tasks, and correcting user errors and system inconsistencies to improve the desktop team function. - Analyze and make recommendations for hardware and software standardization. - Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. - Document procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions. - Manage the planning and implementation of information security, anti-virus, and data protection tools and software for domestic and international data centers. - Manage special projects as requested by Management. Sr Level escalation POC for the Desktop Support organization. - White Glove technical support to C Level Management. - Prepares and presents oral and/or written technical project presentations.

Bonita Springs, Florida, Us

- Assists with the installation, configuration, and administration of networks and system components including, but not limited to Cisco Switches, Windows servers (2008, 2012), Active Directory, Group Policy, DNS, DHCP, Exchange (2013), CentOS Linux (6 and 7), commercial backup solutions (StorageCraft), Voice Over IP (Asterisk), and VMware. - Responsible for providing Tier II problem identification, diagnosis, and resolution. This includes both remote and deskside support. Able to utilize scripting language(s) (preferably Power Shell, Bash, Perl, or PHP) to provide automation, reports, and monitoring. - Contributes to the documentation of procedures and guidelines for internal team use. Monitors systems operations; identifies issues, and recommends and implements solutions. Monitors local and wide-area networks; identify issues, and recommends and implements solutions. - Lead in Disaster Recovery planning and implementation. - Provides change management communication regarding system changes, outages, and problems in advance to end users. - Installs, configures, tests, and deploys Windows-based server operating systems and applications, protection utilities and add-ons, and ability to implement. - Demonstrate commitment to providing excellent customer service.

Naples, Florida, Us

- Develop, implement, and manage information systems and technology strategic plans and budgets. Manage and direct the day-to-day activities and projects the IT personnel are involved in, including managing the Company’s application upgrades and development, systems, networks, and PCs. Interface with the various business unit and functional leaders, understand key business objectives, and work with members to design IT applications and tools to meet business objectives. - Suggest improvements and/or participate in process improvements to increase the agility and capacity of the Company. Define and communicate project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end users. - Develop and review budgets for the IT department and ensure they comply with stated goals, guidelines, and objectives. Review the performance of IT systems to determine operation costs, productivity levels, and upgrade requirements. Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems. Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements, and makes the appropriate award. - Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs. Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements. Establish proper privacy, protection, security, integrity, reliability, and controls of Company data and systems. Oversee the management of the intranet company-wide. - Maintain and periodically reassess policies and procedures pertaining to the Company’s information technology and systems. Develop and implement a disaster recovery plan for the Company’s software packages, databases, and programs. Ensure timely system backup and storage of information.

Sydney, Nsw, Au

- Maintained and provided support for the networks, computers (hardware/software), copiers, phone systems, printers, and websites for local [Florida] and Nationwide field offices with minimal downtime - software applications included Medical Manager, Misys, Microsoft Office & Windows OS, web tools and any other software used throughout the company; trained staff on all applications- Managed computer software and hardware inventory, including maintenance and upgrades, and replacement when necessary; worked with vendors to procure necessary equipment and software - Administered all user accounts and groups on all systems, set up new users, changed users’ accounts, and terminated of accounts upon employee separation; worked with regional and corporate staff to meet IT needs and expectations. - Develops specifications for complex network/security architecture for company information and network systems/applications. - Develops network/security solutions for the company's global networks and virtual private networks, application systems, key public infrastructures, authentication, and directory services to ensure the security of the network and confidentiality of the data. - Performs analysis, and capacity planning and prepares technical designs and solutions. Additionally, performs upgrade analysis consultation

Arlington, Tx, Us

- Maintained and provided support for the networks, computers (hardware/software), copiers, phone systems, printers, and websites used throughout the division - software applications included Sales Partner, AS/400, Microsoft Office, Lotus Notes, web tools to name a few; provided system accessibility to all users, with minimal downtime, including sales and construction offices; trained staff on all applications; managed computer software and hardware inventory, including maintenance and upgrades and replacement when necessary - Liaison with vendors to procure necessary equipment and software - Administered all user accounts and groups on all systems, setup new users, changes to users’ accounts, and termination of accounts upon employee separation - Partnered with Regional and Corporate staff to meet the IT needs of the division

Us

- Provided help desk technical support for users; assisted in the implementation of various software programs, computer installs, and setups - Maintained the company's Local Area Network (LAN) and Wide Area Network (WAN) - Managed and established user accounts on the network; provided technical assistance for Microsoft Windows 95/98/NT 4.0 Operating Systems, DOS, Macintosh, Novell 3.11, Microsoft Office & Outlook 97/98/2000, and other software programs and applications.

Bscit, Computer Information Technololgy

Academic Diploma