Timothy Clare Email & Phone Number

Central, Hong Kong, HK

• EMQ operates a global financial settlements network infrastructure handling cross-border transactions which address the needs of corporate clients’ e-commerce, merchant settlement, procurement, remittance, insurance.
• Proactive member of management team driving growth initiatives from $20 million USD / month gross transaction value to over $100 million USD / month.
• Led procurement, rollout and expansion of Zendesk platform. Vigorously addressed edge cases resulting in 2x improvement of transfer speed average. Once running, automations and better/faster case tracking removed 4-5.
• Report to CEO, one of “key-persons” on supervisory committee, liaison with senior department heads to facilitate manageable growth
• Mentor and manage performance for ~5 direct reports, including Head of Network Operations, Head of EMQ Send Operations, Senior Operations Managers, a Control Manager, and indirectly oversee Analysts, Leads, General.
• Hired as Senior Product Manager, quickly promoted to Head of Product Operations (September 2019)

Central, Hong Kong, HK

• Oversaw all mission-critical internal tooling & development including core administration system incorporating Operations, Treasury, AML, and Accounting modules
• Envisioned and built-out new strategic automations affecting major aspects of internal & external processes including easier payouts, auto-reconciliations for partners and more
• Led ongoing discussions with all department heads to understand and prioritize potential added capabilities. Requirements included: 1. speccing out workflows in full detail, 2. getting stakeholders’ buy-in, 3..
• Gatekeeper for integrity and ongoing performance of systems; other PMs required to report directly needs & benefits, which were then analyzed, prioritized, implemented based on business impact and feasibility

• Perfect track record (100%) overhauling internal and client-facing projects
• ROI increases of 30-150% including +30% in conversion rates creating, leading, managing marketing campaigns
• Expertise in marketing analysis, deep learning and data mining provided data-driven, game changing solutions
• Placed high-visibility, well-designed and documented business intelligence applications with external clients, substituting for internal product and engineering teams
• Used and taught analytics tools--Google Analytics, Omniture Site Catalyst, CrazyEgg, KissMetrics, MailChimp, etc.
• Carried out 100s of A/B tests increasing KPIs

TW

• Project Manager--
• Nurtured largest client relationship, a Fortune 5 company, while leading build out of on-site project
• Managed every aspect of Rikulo's premier product from initial development stage through to successful launch
• Re-engineered numerous internal projects-- client-facing knowledge-bases, site development & redesign, new site creation and always-on deployment Marketing Manager--
• Drove KPIs +100-400% remapping and managing marketing team tasks
• Singlehandedly grew ROI +104% from self-created and existing PPC campaigns

TW

COSCUP is a conference for open source coders, users and promoters. I provided pro-bono web design services setting up their English content site. I also acted as ambassador seeing that foreign attendees were handled professionally and with maximum hospitality.

• Microsoft sub-contractor developing Windows SideShow projects
• Defined requirements, planned execution, documented, designed, implemented, tested and evaluated each product
• Managed many resources including other developers and communicating with stakeholders/high-ranked IT & Business ProfessionalsFeb ’08 – June ’08 Velocity Mobile/Inventec (英業達集團)/Ikanos Consulting, Sub-ContractingRoles.
• AWARD: The Velocity Mobile 103 won the award CNET Best Smartphone at CTIA 2008
• Designed and implemented cutting edge software for Windows Mobile 6/6.1
• Managed all parts of the software development lifecycle.

• Microsoft recognized contractor/developer of Windows SideShow projects
• Managed internal/external workflow and developers, continuous communications with stakeholders/senior level I.T. & other domain professionals
• Full ownership of development cycle from defining requirements, planning execution, designing, implementing, testing, and evaluating all products

• Awarded "CNET Best Smartphone of 2008" recognition for Velocity Mobile 103 model
• Decision-maker for all stages of software development cycle, from concept to launch

• Defined requirements, devised, mapped out and implemented systems
• Coordinated and supervised teams of developers, managed allocated resources to successfully meet budgets, deadlines, milestones

Ment (With Honors), Informatics

Bsc, Computing Science

Professional Certification, Entrepreneurial Negotiations: The Mit Way