Director Of Pharmacy Veterinary Services
CurrentLead front-end pharmacy team responsible for sourcing, reviewing, and entering prescriptions from providers on behalf of Chewy pharmacy customers.
Jul 2024 - Present
AeroLeads people directory · profile
Tim Conley Email & Phone Number
Director of Pharmacy Operations ◆ Led Business Improvement Teams Supporting 12k Employees ◆ Led $100M Cost Savings Portfolio ◆ Healthcare AVP ◆ Proven Ability to Improve & Build Highly Engaged Teams
at
Chewy
1 work email found
@humana.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Pharmacy Operations ◆ Led Business Improvement Teams Supporting 12k Employees ◆ Led $100M Cost Savings Portfolio ◆ Healthcare AVP ◆ Proven Ability to Improve & Build Highly Engaged Teams
Location
Louisville Metropolitan Area, United States
Who is Tim Conley? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Tim Conley is listed as Director of Pharmacy Operations ◆ Led Business Improvement Teams Supporting 12k Employees ◆ Led $100M Cost Savings Portfolio ◆ Healthcare AVP ◆ Proven Ability to Improve & Build Highly Engaged Teams at Chewy, based in Louisville Metropolitan Area, United States. AeroLeads shows a work email signal at humana.com and a matched LinkedIn profile for Tim Conley.
Tim Conley previously worked as Director of Pharmacy Veterinary Services at Chewy and Director of Behavioral Health Strategy ◆ Advancing Health Outcomes ◆ Improving Customer Experience at Humana. Tim Conley holds Bs, Management from United States Air Force Academy.
Company email context
Email format at Chewy
This section adds company-level context without repeating Tim Conley's masked contact details.
{first_initial}{last}@humana.com
86% confidence
AeroLeads found 1 current-domain work email signal for Tim Conley. Compare company email patterns before reaching out.
Profile bio
About Tim Conley
I've led Workforce Management, Process Improvement, Project Management Office (PMO), Consulting & Reporting teams supporting Pharmacy, Clinical & Service Ops segments with $23B in Revenues and 12k staff. I've owned cost savings programs delivering $100M in savings, technology platforms with 19k users, and have rapidly redeployed 2k resources. I'm currently an Associate Vice President of Enterprise Behavioral Health, working to improve Behavioral Health Operational, Strategic and Clinical Outcomes by advancing strategy, transforming measurements, data driven solutions & simplifying processes. I take pride in building employee culture & engagement.I SPECIALIZE IN:➡️ LEADERSHIP & COACHING: USAFA, Military Officer, Fortune 50➡️ BUSINESS IMPROVEMENT: Led process, WFM, consulting, PMO, reporting & performance mgmt. orgs➡️ DATA & ANALYTICS: Workforce & speech analytics, reporting, dashboards, scorecards and staff models ➡️ OPERATIONS: Led contact center, clinical & claims ops teams CAREER HIGHLIGHTS INCLUDE:✅ Led segment cost savings portfolio delivering $100M in annual savings✅ Led redeployment of 2k operational staff in 3 weeks in response to COVID business continuity needs✅ Delivered Workforce Management platform upgrade supporting 19k users✅ Process improvements delivering > $30M in operational efficiencies ✅ Improved critical member notification timeliness by 700% in 90 days; quality increased 38%timconley55@gmail.com or (812) 201-9239EDUCATION 🎓◆ MBA, International Business, The University of Texas at San Antonio◆ Bachelor of Science (BS), United States Air Force AcademyMORE ABOUT ME:Corporate Career◆ 16 years experience as supporting multiple service operations and clinical operations◆ Worked in Tech Release Management, Software Quality, Agile Development and Tech Product Management roles◆ Improved operational efficiency, value creation & member and clinical provider experiences◆ Lean 6-Sigma Black Belt, Agile Scrum Product Owner U.S. Air Force Officer◆ Led $27M R&D of medical technology for Air Force Operators / Special Ops◆ Led inspection prep for programs worth $354 million; resulted in “Full Compliance” Personal◆ I’m Head Football Coach at North Oldham Middle School - played OL for a bit at Air Force◆ I enjoy snowboarding, reading, hiking and games of back yard basketball with my 4 sons◆ Love traveling - my first trip abroad was at 12 years old alone to Spain
Listed skills include Cross Functional Team Leadership, Operations Management, Performance Management, Process Improvement, and 35 others.
Current workplace
Tim Conley's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Tim Conley work experience
A career timeline built from the work history available for this profile.
Director Of Behavioral Health Strategy ◆ Advancing Health Outcomes ◆ Improving Customer Experience
Accountable for operational, process, data, technology and strategic improvements for Humana's Behavioral Health operations for Humana's Medicare, Medicaid and Employer Group businesses. • Led Ops Improvement, Care Mgmt. and Readmission strategies for 2.4M Members & 800+ Providers• Deliver process & tech solution for Behavioral Health auth & claims processes - $2.5M savings• Launched post discharge member engagement pilot to reduce readmissions by up to $1M annually• Led development of BH health outcome, quality, experience and productivity measurementsBuilding high performing work teams, partnering with senior leaders in Network Contracting, Technology, Clinical Operations, Data Analytics and Provider Service Operations to deliver solution implementation impacting operational, quality improvement, HEDIS and STARs outcomes.
May 2022 - Mar 2024
Associate Vice President ◆ Led $100M Cost Savings ◆ Wfm Platform Upgrade For 19K Users
I led Workforce Management, Process Improvement, PMO, Consulting and Staffing Model teams supporting our Traditional Mail & Specialty Pharmacies, Pharmacy & Employer Group Contact Centers, Clinical and Home Care Management Operations (annually - 43M prescriptions, 8.5M calls & 10M authroizations, 320k Care Mgmt. members). • Led segment annual efficiency planning portfolio driving $100M in savings• Redeployed 2k resources throughout the enterprise to new clinical outreach programs w/in 3 weeks• Successfully upgraded Verint Platform supporting 19k operational users• Process teams identified and gained buy in on > $30M in operational efficiencies• Scaled automated intraday management, knowledge management & speech analytics capabilities• Developed WFM service & tool maturity standards to baseline, measure and improve • Improved forecasting accuracy via plan standards, measures and customer scorecards
Nov 2017 - May 2022
Director Of Operations ◆ Improved Compliance 700% In 90 Days ◆ Decreased Complaints By 65%
Led Customer Service, Adverse Determination, Staffing Optimization, PMO and Eligibility & Claims oversight teams within Humana Behavioral Health. • Reduced turnaround time of undeliverable mail compliance call backs by 222% in < 90 days• Cleared backlog of scheduling requests in < 30 days; cost avoidance of approx. $1.9 M / yr.• 20% increase in Service Level, 72% decrease in answer speed, 10% decrease in post call documentation
Dec 2016 - Nov 2017
Head Of Performance Management ◆ $2.7M Cost Savings ◆ 75% Productivity Increase
Led Performance Management consulting and operational reporting team in Behavioral Health & Clinical Operations to identify productivity & quality opportunities. Implemented solutions leading to improved operational performance, achievement of goals, and cost savings opportunities. • Delivered 18% more Clinician productivity - 31k more clinical connects • New reporting, dashboards & staff models driving $800k productivity savings• New member contact ops - 75% more productivity, 120k more contacts• Improved member reach rate - 5% more enrollments at $1.9M less cost
Jan 2011 - Dec 2016
Technology Release & Product Mgmt. ◆ $2.5M Portfolio ◆ 30+ Platform Release $80M Of Value
Led team delivering new technology solutions for clinical platforms. Led enterprise IT release accountable for risk identification, system interdependency management & communication to Chief Technology Officer. Accountable for Software Quality Management and part of team to introduce Agile development methodologies. • Program owner of $2.5M replacement of company's authorization workflow platform• Led system integration to outsourcing high cost clinical reviews - $270k in annual savings• Release readiness reviews for early - late phase back outs reduced 10% worth $1.5M in savings
Sep 2006 - Jan 2011
Air Force Officer ◆ $27M Medical Device Development Program ◆ Acquisitions / Program Management
Led 6 programs worth $27M research and development of medical device technology for Air Force Operators / Special Operators. • Led teams supporting 20k patients, 1.5k Special Forces soldiers, and 350 aeromedical students• Led inspection preparation for programs worth $354 million; resulted in “Full Compliance” rating • Rated #1 of 6 peers in division; selected over 11 peers as Company Grade Officer of the Quarter
May 2003 - Jul 2006
Team & coworkers
Colleagues at Chewy
Other employees you can reach at chewy.com. View company contacts →
SK
Sean Kirtman
Colleague at ChewyBoston, Massachusetts, United States
View →
LA
Louise Auguste
Colleague at ChewyLehigh Acres, Florida, United States
View →
SM
Skylar Moran
Colleague at ChewyGreater Indianapolis, United States
View →
RM
Rodolfo M.
Colleague at ChewySeattle, Washington, United States
View →
AD
Alejandra Dominguez
Colleague at ChewyDallas-Fort Worth Metroplex, United States
View →
RM
Rage Mason
Colleague at ChewyOcala, Florida, United States
View →
KC
Kimberly Clarkin
Colleague at ChewyMansfield, Texas, United States
View →
RK
Randee King
Colleague at ChewyDallas-Fort Worth Metroplex, United States
View →
AM
Alyssa Monét
Colleague at ChewyGreater Phoenix Area, United States
View →
AS
Ashish Shah
Colleague at ChewyGreater Boston, United States
View →
Sean Kirtman
Colleague at ChewyBoston, Massachusetts, United States
View →
LA
Louise Auguste
Colleague at ChewyLehigh Acres, Florida, United States
View →
SM
Skylar Moran
Colleague at ChewyGreater Indianapolis, United States
View →
RM
Rodolfo M.
Colleague at ChewySeattle, Washington, United States
View →
AD
Alejandra Dominguez
Colleague at ChewyDallas-Fort Worth Metroplex, United States
View →
RM
Rage Mason
Colleague at ChewyOcala, Florida, United States
View →
KC
Kimberly Clarkin
Colleague at ChewyMansfield, Texas, United States
View →
RK
Randee King
Colleague at ChewyDallas-Fort Worth Metroplex, United States
View →
AM
Alyssa Monét
Colleague at ChewyGreater Phoenix Area, United States
View →
AS
Ashish Shah
Colleague at ChewyGreater Boston, United States
View →
3 education records
Tim Conley education
Bs, Management
United States Air Force Academy
Mba, International Business
The University Of Texas At San Antonio
Graduate Coursework, Predictive Analytics
Northwestern University
FAQ
Frequently asked questions about Tim Conley
Quick answers generated from the profile data available on this page.
What company does Tim Conley work for?
Tim Conley works for Chewy.
What is Tim Conley's role at Chewy?
Tim Conley is listed as Director of Pharmacy Operations ◆ Led Business Improvement Teams Supporting 12k Employees ◆ Led $100M Cost Savings Portfolio ◆ Healthcare AVP ◆ Proven Ability to Improve & Build Highly Engaged Teams at Chewy.
What is Tim Conley's email address?
AeroLeads has found 1 work email signal at @humana.com for Tim Conley at Chewy.
Where is Tim Conley based?
Tim Conley is based in Louisville Metropolitan Area, United States while working with Chewy.
What companies has Tim Conley worked for?
Tim Conley has worked for Chewy, Humana, and U.S. Air Force.
Who are Tim Conley's colleagues at Chewy?
Tim Conley's colleagues at Chewy include Sean Kirtman, Louise Auguste, Skylar Moran, Rodolfo M., and Alejandra Dominguez.
How can I contact Tim Conley?
You can use AeroLeads to view verified contact signals for Tim Conley at Chewy, including work email, phone, and LinkedIn data when available.
What schools did Tim Conley attend?
Tim Conley holds Bs, Management from United States Air Force Academy.
What skills is Tim Conley known for?
Tim Conley is listed with skills including Cross Functional Team Leadership, Operations Management, Performance Management, Process Improvement, Program Management, Business Process Improvement, Kpi Reports, and Executive Reporting.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial