Senior Information Technology Consultant
Current• Use structured analysis to evaluate data and system functionality to create data driven designs• Support agile software development as a business analyst and tester• Provide tier-2 technical support for end users by answering questions and troubleshoot problems using BMC FootPrints software• Partner with UI/UX designers to conduct usability testing sessions to capture and translate user feedback into actionable user stories• Present new functionality updates for internal and external teamsKey Achievement• Created a framework to standardize how technical specifications are captured in Azure DevOps, increasing clarity and team efficiency.