I oversee all aspects of daily operations, driving sales, maintaining high levels of customer satisfaction, and ensuring efficient workflow among staff. I am responsible for setting strategic goals, managing performance, and creating a positive, collaborative work environment that fosters continuous improvement and team development. • Lead, mentor, and manage a diverse team of automotive technicians and support staff, fostering a high-performance culture. • Implement effective training programs to enhance the team’s technical and customer service skills. • Schedule and coordinate staff shifts to ensure optimal productivity. • Drive sales and profitability by developing and executing strategic plans tailored to market trends and customer needs. • Build and maintain strong relationships with customers, ensuring a high level of service and addressing any concerns promptly. • Monitor sales performance, analyze key metrics, and adjust strategies to meet or exceed targets. • Oversee day-to-day operations, including service appointments, parts inventory, and equipment maintenance. • Implement quality control measures to ensure repairs and services are completed to the highest standards. • Manage the ordering and stocking of parts, minimizing waste and costs. • Manage budgets, tracking expenses to ensure financial goals are met. • Analyze financial statements and key performance indicators, making data-driven decisions to improve profitability. • Handle pricing, discounts, and promotions to attract and retain customers. • Ensure the shop complies with all health, safety, and environmental regulations. • Conduct safety meetings and inspections, promoting a culture of safety. • Utilize CRM tools to track customer history and follow up on service reminders, ensuring repeat business. • Address customer feedback constructively to improve foster long-term loyalty. • Represent Fairway Automotive in the community, strengthening brand reputation and visibility.

full time replacing electric meters for Ameren Missouri. This position involves driving a company vehicle into downtown St. Louis to predetermined addresses where I will first notify the homeowner/tenant of my arrival and explain the reason for my visit: to upgrade their electric meter. I'll then locate the meter and follow the strict safety guidelines to verify, replace, and then secure the electric meter; all with the goal of leaving the address cleaner than I found it, ensuring that the electrical system immediately involving the meter is safe and functioning properly, and the customer is happy.

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Greet guests as the enter the service drive. Obtain vehicle information (customer name, VIN, current mileage, oil life percentage, year make and model, and tire tread depth reading)Walk guest into waiting area, and inform their designated service advisor of their arrival.Protect vehicle interior (floor mats and seat covers) Fill windshield washer fluid and perform visual inspection of the vehicle.Park cars in their designated locations. Maintain a presentable service drive and guest lobby.Deliver the most astonishing customer experience.