Timothy Egan, Bse Email & Phone Number

Newtown, Pennsylvania, United States

Greater Philadelphia

Served as both a virtual and in-person facilitator in the South Jersey, Ohio Western PA and Greater Philadelphia Markets. Trusted business advisor for hiring managers to on-board new hires and develop their sales and operational skills. Mentor to store leaders enrolled in career development programs.Scheduled, coordinated, planned and facilitated 3-week New Hire Ready! On-Boarding Program. Facilitated virtual training to varying audiences of people leaders and individual contributors.Scheduled and completed store visits to provide support and feedback to train RSM on Experience Coach skills to drive store performance.Managed and communicated Priority Web-Based Training Reporting across East Region and up to AVP level.Completed 6 month extended faculty stretch assignment on HR Career Leadership Team.Updated existing training materials through feedback and partnership with instructional design team.Designed quick and easily accessible skill practice activities to align with key metrics and close gaps in performance.

Fort Washington, Pa

Piloted Metro Masters program. Trained sales leaders on monthly business topics and key delivery behaviors to facilitate effective monthly team meetings.Managed sales and operations training in both Philadelphia and Kentucky markets.Worked cross functionally with Indirect and Direct sales teams to improve new hire training participation %. In 2017, Ranked #1 in the NE Region for overall Associate Ready ILT % for the Indirect Sales Channel (Dealers). Ranked #1 in the NE Region at Total Program Completion (TPC) for Retail. Ranked #2 in the NE in overall Total Program Completion (TPC) for the Indirect Sales Channel (Dealers). In 2019, Mid-Atlantic Area ranked #2 out of 6 regions in Associate Ready Total Program Completion (by due date) %.Coordinated, designed and executed on a training schedule (Project Cybertron). Trained over 1,000+ frontline sales associates on company rebrand initiative. Trained 100% of field sales teams. Promoted to Trainer University Faculty Member. Nationally on-boarded new Senior Sales & OPS trainers. Administered content for Cornerstone and OnPoint Digital across Mid-Atlantic Area of NE Region.Negotiated, secured, and managed BEO agreements to secure training locations and reduce costs.Recruited, interviewed, hired, coached, developed, and performance managed team of Senior Sales Trainers.Collaborated with instructional design to design and deliver sales and operations training content for frontline sales teams in both Direct and Indirect Sales Channels. Performed training needs analysis through utilization of Qlik Sales Reporting portal to target training approaches to align with sales performance to drive results and close knowledge gaps. In 2019, Philadelphia Market ranked #1 overall stack ranking performing market. Indie Award Winner.Designed and communicated monthly new hire training schedule for both Direct and Indirect Sales Channels.Served as co-member of Metro by T-Mobile VILT sales trainer guide design team.

Fort Washington, Pennsylvania

Designed and launched national ILT course, titled Customer Experience Reinforcement, designed to improve CSAT and Mystery Shop scores. Philadelphia market ranked #1 in 2016 for Mystery Shop results. In 2017 ranked #1. Ranked #2 in 2016 for CSAT results. Trained in applications such as Qlik, Adobe PDF, MS Word, Excel, Sharepoint, CSOD, Cisco WebEx, Adobe Connect, SalesForce, and OnPoint Digital.Administered content in LMS called Cornerstone. Proposed content and design of courses to VP that were designed and pushed out for sales associate completion.Crafted and implemented highly creative and engaging sales contests for both Indirect and Direct Sales Channels that increased frontline product knowledge of new products and services.Provided high level support to Indirect Sales Team and metroPCS Dealers with e-learning account profile maintenance and learner completion reporting.Designed job aids, workflow charts, and product lineup comparison guide as sales training tools for frontline sales associates that were branded and utilized in all points of distribution as selling tools.Identified and implemented strategic drivers to improve MPCS authorized dealer training participation %.Reduced Metro Development Manager workload and Improved processes by implementing online training class registration and MPCS dealer self-service tools.Developed and managed key training initiatives including Sales & Service Champion, CSAT 3-Peat Club, and Keys to KPI's for Indirect Sales Channel. Served as site administrator of Sharepoint extranet site called metroDealer. Designed and uploaded content to align with current business objectives. Executed successful launch of Associate Ready sales training for new hire sales associates. Built and maintained relationships with key business partners like Asurion and Samsung to keep MPCS business costs down.Served as Philadelphia market SME on driving successful sales, CSAT, and Mystery Shop results.

Greater Philadelphia Area

Led, coached, and performance managed team of RAM/RSL/RSA to achieve award winning store performance results, including monthly sales quotas, feature revenue, and ACC/PGA. Managed Shoppertrak power hour reporting to schedule sales team to business needs while meeting monthly allocated labor hour budgets.Spent and met monthly marketing budgets to increase door swings, box sales, conversion rates. and raise brand awareness.Managed and executed all required visual planograms as set forth by corporate visual merchandising team.

Abington, Pa

Certified to teach K-6 grade levels in Pennsylvania Public SchoolsAssigned by School District Administration to teach Physical Education at Junior High School Level.Executed daily lesson plans as set forth by primary classroom teacher.Managed classroom behavior to ensure students were engaged, on task, and grasped key learning concepts.Hand selected by classroom teachers who were going out on medical leave to continue teaching their classrooms to ensure smooth and effective instruction continued.

Philadelphia, Pennsylvania

Recruited, hired, trained, supported, coached, and managed employee cycle of up to 8 RAM, RSL, and RSA sales team.Performance managed a RAM/RSL, and RSA sales team to achieve monthly sales quotas, including ACC/PGA, ARPU, and strong VOC resultsAchieved minimum avg 90% or higher in VOC (Voice of Customer) score. Based on overall store experience. Ranked #2 out of 10 company -owned stores in Philadelphia Metro market for year 2011.Managed and executed all required merchandising planograms as set forth by merchandising team.Served as member on visual merchandising task force to enforce planogram standards were met by all stores on Philadelphia Metro market.Coordinated community outreach events to drive foot traffic, increase door swings, and grow the store business.Created action plans for sales team to improve sales and customer service results when performing below company targets.Managed sales floor daily through observation, feedback, and support of both customers and frontlines sales teams.Managed Shoppertrak store conversion % report to align store schedule with power hours (on-peak/off-peak) improve PPD, ARPU, ACC/PGA, and VOC metrics.Met weekly and monthly allocated labor hours budget.

Bachelor Of Science In Education, Elementary Education And Teaching

Elementary Education And Teaching

Education record