Timothy Doyle Email & Phone Number

Canada

Edmonton, Alberta, Canada

• Developed strategic business plan to expand education and wellness workshops,reducing access barriers• Achieved a 90% increase in classes provided and a 53% increase in clients served• Proactively innovated the education services program to fuel an 800% growth innumber of training workshops provided to external companies• Achieved a 1,783% increase in number of employees trained• Achieved highest client and customer satisfaction survey results• Partnered with business leaders, service providers, and customers to developcompetitive proposals and market-leading initiatives• Delivered premium customer service to diverse industries across Canada• Expanded EAP account management and marketing strategy, achieving a 41%revenue increase since 2018• Secured company’s 2nd largest EAP contract in 2021• Increased value of largest EAP contract by over 90% in 2023 through innovativeleadership, training, and client service• Demonstrated strong leadership guiding a diverse, multidisciplinary team throughmultiple iterations of significant change and transition, and maintaining positivestaff morale and well-being throughout

Edmonton, Alberta, Canada

• Conducted training sessions for national clients and their teams on conflictresolution, stress reduction, crisis management, effective communication, andrelated topics• Facilitated hundreds of virtual and in-person group psychoeducational workshopsto company clientele utilizing various adult education and learning models• Incorporated principles of Trauma Informed Care, cultural awareness, andinclusive learning to meet the needs of diverse clientele• Consistently rated among the highest in client satisfaction and learning outcomes

Edmonton, Alberta, Canada

• Collaborated with government leadership and legal teams for successful servicedelivery• Prepared reports and data analysis for senior leadership evaluation• Advocated with both internal and external senior leadership for optimal casemanagement and compliance to regulatory bodies• Utilized active listening, empathy, and a solution-focused approach to assist teamwith problem resolution and case planning• Motivated team to achieve targeted outcomes and KPIs• Created a culture of learning and facilitated an increase in team collaboration andinnovation• Communicated the organization’s vision and helped team to build a sense ofownership over their contributions to this great work• Helped staff members to recognize their own strengths and how they could bemaximized to enhance the impact of their work on the community

Edmonton, Alberta, Canada

• Collaborated with Children’s Services, government officials, and other communityorganizations to create service objectives and strategic plans to facilitate client skilldevelopment and a solid support network• Utilized active listening, empathy, and a solution-focused approach to assist clientsin achieving targeted outcomes• Prepared reports for use in court and data analytics for funders

Edmonton, Alberta, Canada

• Utilized insight selling tactics to discover personal motivation factors for clients in order to create buy-in for mandated services and to overcome barriers to success• Coordinated and mobilized multidisciplinary teams of internal professionals and external stakeholders and service providers to provide in-home and community-based support to marginalized children and families having Children’s Services involvement• Successfully and repeatedly established positive and productive working relationships with both clients and government officials, despite the adversarial nature of this type of involvement• Incorporated exceptional written and oral communication skills for effective team operations, official reports, and court proceedings

Edmonton, Alberta, Canada

Partnered with the business owner/lead developer on new business procurement for IT solutions and website/app development, contract management, quality assurance, leading an international team of developers, and strategic planning for team development and growth.

Virginia, United States

• Oversaw a team of volunteers providing various services to families across northern Virginia, U.S.A.• Organized district team events and facilitated training seminars for district volunteers• Collected, aggregated, and provided analysis of district statistics to Regional Zone Leaders• Taught family-fortifying principles to hundreds of families• Experienced public speaker; regularly addressed community groups of over 300 people