Tim Perry Email & Phone Number

Cary, North Carolina, Us

Leading a transformational journey, architecting the next generation of ecommerce solutions and orchestrating the seamless integration of cutting-edge ERP systems. By harnessing the power of automation, we are revolutionizing how our business operates, amplifying productivity, and delivering unprecedented value to our customers. Together, we are pioneering a new era of digital commerce, where innovation and automation converge to redefine industry standards. Brace yourself for a thrilling ride as we unlock limitless possibilities and reshape the future of ecommerce.

North Bethesda, Maryland, Us

• Lead a large talented team of engineers focused on delivering on the Cloudbolt framework of products. This team is entirely remote, with operations around the world. • Foster a culture of curiosity and passion to deliver the best features, with the highest quality and security that our customers demand. • Responsible for all aspects of the engineering team, from hiring the right talent, building teams and their capabilities, supporting existing customers, reporting to executives on the status of initiatives, CI/CD pipeline, SDLC process and process improvements, as well as other duties as needed. • When needed still dive into the code to help mentor, solve a customer issue, or just remain abreast as to how the product is being developed. • Work with the product managers and others in the organization to be able to translate product vision into actionable task, while still giving the engineer the freedom to engineer the best solution possible.

North Bethesda, Maryland, Us

After CloudBolt acquired SovLabs I assumed the role of Chief Architect, as peer to the VP of Engineering, over all product lines. • Led transformation and re-platforming of SovLab’s integration framework, into a new product offering for CloudBolt called OneFuse. • Worked withing the Office of the CTO to help drive future vision of Cloudbolt’s products, and then translating those visions into actionable work for the engineering team. • Participated as part of the acquisition and due diligence team for purchasing and integration of new companies into the portfolio. • Combined engineering teams from three companies into one organization, leveraging the best of all three.

Peachtree Corners, Georgia, Us

Envisioned a software framework to eliminate the traditional consultative automation and integration work into a software product. Through consultative work done for Sovereign Systems we recognized that there was a gap in the market, that we could replace consulting with a suite of rapidly developed, high quality integrations allowing customers to quickly deploy their VMWare vRA suite of products. We were able to quickly capture a large market of Fortune 500 companies and scale rapidly to meet our customers demands. • Envisioned, coded, maintained and sold the framework, building a 5 million dollar ARR business is under 5 years supporting some of the largest companies in the world. • Rapidly scaled the engineering team hiring a dynamic, going from just me to 15 engineers, in about 2 years. • Implemented and scaled engineering processes as the team grew. Some processes that worked with a smaller team, needed to be change or improved as the team grew. • Hired and trained support and implementation engineers, receiving an average of an 90% net promoter score. • Hired a team of QA engineers to help speed product delivery and meet our customers high demands for quality.

Provide technical leadership of the Linux and Tools Engineering teams. Tools engineering is responsible for delivering enterprise monitoring, automation, and batch scheduling for Fiserv* Implemented PASS Cloud POC utilizing HP CSA, HP OO, VMWare, and HP SA. Integrated multiple endpoints including: CA Monitoring Tools (Spectrum, eHealth, APM), HP Sitescope, DNS, IPAM, Weblogic, MySql, Splunk, and Netscaler. Deployed multi-tier test application to POC cloud including all necessary load balancers, application configuration changes, and databases. POC was delivered in less than 90 days with 3 resources working on the solution part time.* Developed extensive automation capabilities reducing deployment times of BEA Weblogic, Linux Infrastructure, and Monitoring Tooling, saving Fiserv over $375,000 annually in system deployments. * Identified gaps in HP Server Automation tools that prevented Fiserv from easily deploying entire Weblogic Domains. Augmented HP Server Automation, using HP API to automate deployment of entire domains using Jython, Python, HP Server Automation, and HP Opsware orchestration. * Improved existing automation provisioning to integrate with VMware to gather host MAC address for the Linux kickstart, update DNS entries, and perform other various prerequisites reducing manual data entry, and reducing time for system delivery. * Designed and delivered a Client/Server Business Metric Caching REST service to one of Fiserv’s largest clients, providing two way integration of monitoring metrics between Fiserv and the Client. This utilized various API’s of CA APM solution, Python, Perl.

Set and executed on the Mission of ensuring all of the projects coming from the engineering teams were supportable and maintainable and by the operations team. Established detailed procedures to ensure that projects that were being developed in engineering were supportable, maintainable, and met our quality standards. Initial project deployment problems were reduced by 40%. Developed models that helped operations predict additional staffing requirements for new project implementations.

Provide senior leadership team with technical expertise and guidance for short term tactical and long term strategic direction for operations. Quickly assemble and led cross functional teams to address difficult or highly visible problems in the production environment. Led technical discussions with Fiserv Direct clients in both proactive and reactive capacities. Assist in helping engineering and development in understanding what requirements are needed for their product to be supportable in a 24x7 operational environment.

Envisioned, created, and led a high energy team with a passion for improving the operational efficiencies of Checkfree. The goals of the team were to improved operational tools and processes, standardize many legacy environments, as well as provide escalated engineering level support to the first and second tier operations team with an initial small team of six associates we were able to significantly reduce the number of escalated calls to engineering by over 80%, this allowed the engineering team to focus more time delivering new products instead of reactive support. Gaps were identified in the monitoring infrastructure, and I commissioned and developed a separate small team focused on integrating the numerous tools into a complete enterprise monitoring solution. I worked closely with the team providing leadership though vision and direction as well as working hands on with the team. Have a keen ability to identify and troubleshoot issues and problems as well as find quick efficient and often creative solutions to solve the incident. Able to work at any level from lowest technical detail to high level strategic planning.• Improved operations efficiency and capabilities, improving overall cost per transaction and reducing MTTR by over 50% at the first tier support level. Increased first call resolution by 25% in the first year of the Operations Maturity teams inception. • Developed a high energy team that is capable of dealing with the most complex system problems, deliver quality problem solutions, and continue to improved the operational capabilities of CheckFree.

Us

Led effort to continue standardization and develop effective methods to enhance product delivery with reduced cost and increased speed to market. Worked extensively with multiple branches of Infrastructure Engineering and Product Development ensuring that key business drivers were met, while delivering high quality products. Developed many custom scripts in Perl to assist operations in taking many of the tasks that Engineering had been previously performing, reducing cost and saving CheckFree an estimated $30K-$50K annually.Key Achievements:• Continued to refine and to drive strategy, focus, and technical direction of the Linux Consolidation Strategic Initiative, leading team in integration of numerous multiple-platform systems to standardized Redhat Enterprise Linux / Dell environment.• Developed multiple scripts, processes, and procedures to enable operations to be able to implement and troubleshoot more complex tasks and incidents. These scripts were primarily written in Perl and continue to be refined in order to gain maximum benefit. • Developed Extensible Linux Provisioning System. Based on an open model, providing extensibility to engineers to add additional tasks, utilized Redhat Kickstart for initial deployment, and then using cfEngine and custom Perl modules to complete post installation tasks and configuration management. • Trained and developed multiple peers to develop them into Engineering Architects, these individuals continue to grow and mentor others within the company.• Drove strategy, focus, and technical direction of Quantum Leap Consolidation Strategic Initiative, leading team in integration of numerous multiple-platform systems to standardized Linux/Poweredge environment. Collaborate extensively with client to gather requirements, define project scope, analyze system needs, and determine objectives.

Perform broad range of consultative services focused on UNIX system administration, EMC SAN, Backups, network infrastructure analysis, design, and engineering, and system installation/configuration. Travel extensively to customer facilities to analyze infrastructures, determine technology needs, and fulfill contract objectives. Diligently produce and maintain all project documentation.Key Achievements:• Maintain exceptional levels of customer satisfaction; personally offered staff positions with numerous key clients.• Deployed to clients with unusual problems, unsupported configuration, or aggressive timelines, never failing to out deliver all expectations for the Partner and Client. • Directly contribute to identification and development of new contracts as well as extensions of existing customer relationships, creating loyal base of repeat and referral business. • Assigned as auditor for MQSeries implementation initiative for large electronics reseller; recommended best practices, proposed infrastructure changes, and produced documentation on findings. Learned MQSeries on the plane going to the client. Client was impressed with my skills and findings and retained my services to implement recommendations. Wrote dedicated interface for development to be able to check queues, clear stuck messages, and empty dead messages without a MQ admin saving client over $10,000 of support per month.• Established all DNS policies and procedures for Netcentives, focused on operational efficiency and improving productivity.