Timothy Egan Email & Phone Number

United States

Kansas City, Missouri Area

Provide key strategic leadership and advice to several teams of IT professionals that perform desktop architecture, applications lifecycle services, data warehousing, Document Management System and support services at AM 100 law firm. Supervise and coordinate the analysis of key business systems for inadequacies or inefficiencies, recommend and implement solutions, develop timelines, project tasks, procedures and documentation. Plan, direct, coordinate and assign work to staff in support of prioritized projects and programs to benefit the business. Oversee operational budget and capital equipment process, vendor negotiations, contract compliance and development of SOW’s for applications and technologies. Hire, train, coach and develop employee capabilities to align with firm strategies and employee career aspirations.Key Achievements include the development of Plan and coordinating tasks to migrate Enterprise Application platform to new Data Center without interruption to the business; Developed and applied risk treatment plans for business systems, applications and HIPAA tasks in support of ISO 27001 certification; Adoption of Agile methodology for development of business focused solutions; defined and implemented ITIL based procedures to manage product lifecycle via Incident, Problem, Release and Change Control; , Achieved 100% employee participation in training opportunities and security awareness; Established application maintenance program for adoption of upgrades and enhancements.

Boston, Ma

Use hands-on managerial style to oversee several teams of IT professionals that perform desktop architecture, applications services, and support services at a major Am 200 law firm. Work with administrators and leaders to detect and resolve technical issues, participating in every step of the process from identification to closure. Create and uphold IT policies for areas such as architecture, budget, project management, support, and operations. Address security, licensing, and compatibility issues, create optimal desktop computing experience for end users, maintain stable computing environment, and ensure smooth adoption of new hardware and software. Key achievements include designing and managing the automated deployment of the next generation Windows 10 and Office 2013 desktop architecture and latest application technologies for use within the legal business environment; establishing application maintenance program for adoption of upgrades and enhancements; increasing user administration/security tasks by streamlining Group Policies and restructuring Active Directory Organizational Units for increased control of firm-wide assets and support for Windows 10; decreasing likelihood of service outages and lowered impact on end users by establishing change management procedures for implementing hardware and software releases; reducing technology costs by transitioning from on-premise to cloud-based technology; and improving operational efficiency by developing long-sought virtual solution to empower end users.

Greater Boston Area

Used technical & managerial skills to deliver a best of class computing environment resulting in positive IT changes at a major global law firm. Engineered improvements, created solutions, and introduced architecture to yield a more functional, seamless desktop experience and expand end user support. Managed several IT teams, and developed, coached, and trained team members. Also conducted performance reviews and assisted personnel in compiling professional development plans. Remotely built and trained team of employees unfamiliar with the legal industry for new Lexington, Kentucky facility. Key achievements include saving company money by extending hardware life and reducing support costs upon developing Windows 7 native boot VHD solution; introducing Windows 7 desktop architecture to stabilize and improve user experience at fourteen office locations worldwide; minimizing impact of hardware and software changes on end users by establishing best practices for adopting software releases and new hardware products; significantly improving customer service and minimized disruption to end users through reducing help request incidents by 40% and improving issue resolution time by 60%.; Renegotiating and managing vendor contracts to save company money and lower technology spend while increasing productivity and reducing end-user frustration through engineering and technology improvements.

Boston, Ma

Served as technical lead and managed a wide variety of projects that improved the desktop computing experience at a firm providing financial services to individual investors. Established and maintained highly secure server environments with minimal system downtime. Investigated and executed solutions to resolve technical issues. Maintained all aspects of virtual computing technologies used by high-level executives and major business units worldwide. Developed and oversaw offshore team in India. Key achievements include reducing annual IT operating budget by $1.5M and simplifying support for 60,000+ network endpoints by implementing SCCM 2007 r2 Enterprise infrastructure; reviewing 1400+ Enterprise class applications to ensure compatibility with Windows 7 and prioritized those requiring remediation prior to adoption of new operating system, resulting in smooth and organized Windows 7 implementation; increasing workstation availability by 30% and resolving 20,000+ end-user issues by introducing desktop monitoring solution to proactively identify and resolve desktop outages; saving $3M annually and seeing 85% reduction in time required to recover terminated employee data upon automating the data recovery process; and receiving Fidelity Recognition of Greatness & Chairman awards.

As a Help Desk Manager, I was responsible for creating operational procedures that would improve the availability of computing systems for the business unit while and provide remediation to root cause of issues through the support team.

Responsible for application support, Operating systems migration to WIndows NT, Systems Administration Novell Directory Servcies Support, Citrix, SMS implementation, MSMail implmentation and more.

Mcse Certification Program, Computer Technology/Computer Systems Technology

Bachelor Of Arts, Music Performance - Drums And Percussion

Education record