Tim Hadley Email & Phone Number

Boston, Massachusetts, Us

Detroit, Us

Framingham, Massachusetts, Us

Manage $5million portfolio and build plans to ensure customer priorities are accomplished, as well as work with my account executive to identify use cases and upsell opportunities Analyze Definitive Healthcare claims and contact data to find new ways to engage with unresponsive clients Co-Founded and co-lead an affinity group of over 40 members to raise awareness for people with disabilities Act as a Mentor to new employees to ensure swift onboarding for them to be able to move into their own book of business Lead new-employee onboarding sessions regarding Medicare claims and Medicare data in Definitive Healthcare Shared Microsoft Teams best practices and led training to build employee knowledge on new meeting and collaboration software Travel to conferences to meet with our customers for business reviews and be the Definitive Healthcare expert with customer questions at our booth as well as in other attendees’ meetings.

Framingham, Massachusetts, Us

MVP 2021 award winner

Redmond, Washington, Us

Partnered with customers to understand their current communication and collaboration limitations, built change management plans, and executed them to ensure successful adoption of new solutions and optimized interaction through the technologyScaled up product training for 15 health & life science clients to rapidly roll out Microsoft Teams to improve the speed, quality, and efficacy of collaboration between their in-house and remote work force – led and coordinated over 270 free events with between 20 and 250 attendeesNetworked into lines of business to identify use cases and led use case workshops which led to successful adoption of the solution in those business unitsCoordinated and executed in-person events to provide end-user training and build excitement and increased utilization of new technologiesAcquired over $40,000 in funding through internal programs to provide devices and swag to help build excitement and accelerate adoption of toolsCreated detailed success plans to ensure internal and client-facing teams remain aligned in end goals

Montreal, Quebec, Ca

Acquisition from GartnerCreated and managed communities of practice for both our hospital clients and oil & gas clients, who regularly met both in person and virtually, in order to facilitate an environment where they could meet one another, learn from each other, and share best practices and lessons learnedConducted monthly enterprise-wide system usage analysis combining Salesforce.com data and system extracts in Excel. This helped identify clients with low use to allow the assigned CSMs to mitigate the potential riskIdentified client priorities by asking challenging questions and presenting strategic recommendations to help them improve training return on investmentBusiness owner for enhancements to the software by outlining system requirements and working with the product team to have them built, tested, and deployed to meet our client’s needsBuilt customer trust and acted as strategic advisor for their initiatives, escalated concerns, best practices, and software functionalityCollaborated with internal account team to ensure awareness and accountability for actions relating to client contract health, utilization, and development opportunitiesTraveled to client locations to hold onsite training, lead strategic conversations, and build client relationshipsManaged several internal projects including leading the enhancement team to prioritize future enhancements based on client impact and contributing regularly to knowledge base to enable customers to find answers self-sufficientlyCoached new hires with heavy emphasis on clear and confident communication, system knowledge, and self-sufficiency with client inquiries

Stamford, Ct, Us

Created and managed communities of practice for both our hospital clients and oil & gas clients, who regularly met both in person and virtually, in order to facilitate an environment where they could meet one another, learn from each other, and share best practices and lessons learnedConducted monthly enterprise-wide system usage analysis combining Salesforce.com data and system extracts in Excel. This helped identify clients with low use to allow the assigned CSMs to mitigate the potential riskIdentified client priorities by asking challenging questions and presenting strategic recommendations to help them improve training return on investmentBusiness owner for enhancements to the software by outlining system requirements and working with the product team to have them built, tested, and deployed to meet our client’s needsBuilt customer trust and acted as strategic advisor for their initiatives, escalated concerns, best practices, and software functionalityCollaborated with internal account team to ensure awareness and accountability for actions relating to client contract health, utilization, and development opportunitiesTraveled to client locations to hold onsite training, lead strategic conversations, and build client relationshipsManaged several internal projects including leading the enhancement team to prioritize future enhancements based on client impact and contributing regularly to knowledge base to enable customers to find answers self-sufficientlyCoached new hires with heavy emphasis on clear and confident communication, system knowledge, and self-sufficiency with client inquiries

Stamford, Ct, Us

Created and managed communities of practice for both our hospital clients and oil & gas clients, who regularly met both in person and virtually, in order to facilitate an environment where they could meet one another, learn from each other, and share best practices and lessons learnedConducted monthly enterprise-wide system usage analysis combining Salesforce.com data and system extracts in Excel. This helped identify clients with low use to allow the assigned CSMs to mitigate the potential riskIdentified client priorities by asking challenging questions and presenting strategic recommendations to help them improve training return on investmentBusiness owner for enhancements to the software by outlining system requirements and working with the product team to have them built, tested, and deployed to meet our client’s needsBuilt customer trust and acted as strategic advisor for their initiatives, escalated concerns, best practices, and software functionalityCollaborated with internal account team to ensure awareness and accountability for actions relating to client contract health, utilization, and development opportunitiesTraveled to client locations to hold onsite training, lead strategic conversations, and build client relationshipsManaged several internal projects including leading the enhancement team to prioritize future enhancements based on client impact and contributing regularly to knowledge base to enable customers to find answers self-sufficientlyCoached new hires with heavy emphasis on clear and confident communication, system knowledge, and self-sufficiency with client inquiries

Stamford, Ct, Us

Provided customer support to a portfolio of 24 mid- to large-size corporations by researching inquiries and sharing best practices as it relates to the Metrics that Matter software and talent analyticsPartnered with Implementation Consultants to help more that 15 new clients embed the solution into their processes by leading meetings, leading virtual client training, configuring system based on requirements, and scheduling automated reportsBecame a subject matter expert for the redesign of the MTM Testing Module to ensure that the redesign team understands how to generate each report within the module and how to interpret themDocumented client solutions, decisions, and issue resolutions, and make regular contributions to shared team knowledge base

F License

London, England, Gb

Updated database of food menus for analysts to review and post to member website.Gathered food and beverage information from retailers to be included in database.Collaborated with editors to create new food items in the database to guarantee all items are included on member website.

Chicago, Il, Us

Assisted the Association in the distribution of a major publication released May 2012 with over 7,000 publications distributed.Helped with tasks at 106th annual conference including setting up the Products and Services booth, coordinating continuing professional education credit for attendees, and assisting attendees on site.

Pittsburgh, Pa, Us

Managed point of sales system to receive payment for items purchased.Transported cash and checks for daily deposits to maintain a reasonable amount of money in the register.Traveled to 3 struggling locations to implement actions to decrease loss, increase productivity, increase customer service, and increase customer satisfaction.Utilized training methods in order to reduce theft on the floor, in the fitting rooms, and in the stock room.

East Lansing, Mi, Us

Managed point of sales system to receive payment for items purchased. Produced high-quality beverages to acquire new Biggby loyal customers. Performed end-of-the-month inventory checks to ensure that materials were being used effectively.

Pittsburgh, Pa, Us

Assisted customers to coordinate a fashionable wardrobe to ensure customer satisfaction. Managed point of sales system to receive payment for items purchased. Transported cash and checks for daily deposits to maintain a reasonable amount of money in the register.

Houston, Tx, Us

Maintained building, grounds, and company vehicles to maintain a positive image of the business. Transported the deceased to their final resting place to ensure safe and proper disposition. Registered documentation needed to guarantee proper final disposition.

Bachelor Of Science In Business Administration, Finance

High School Diploma, General Studies