Timothy Elder Email & Phone Number

Westminster, Co, Us

Implementing e-Builder and guaranteeing product adoption for our clients by working closely with them throughout the entire implementation lifecycle.

Kansas City, Missouri, Us

Efficiently drive operations within a line of business by analyzing business processes and data to provide insight. Collaborate on data quality conditions and monitoring with domain subject matter experts.- Describe and manipulate data sets, sources, and structures.- Gather requirements and manage multiple inputs and priorities.- Lead multiple projects while meeting established deadlines.- Analyze data quantitatively and qualitatively and communicate findings.- Identify the root cause of problems with reports or data sets within the domain.

Minneapolis, Minnesota, Us

- Partnered with marketing to implement web, email, and social data tracking and lead capture from demand generation programs.- Collaborated with management to provide Salesforce solutions for management tools, such as pipeline management, conversion from lead to sale, rep performance, etc.- Participated in engineering projects that involved application integration to sync customer account profile, behavioral, and billing data with our internal CRM system.- Measured alignment between multiple internal teams (finance/marketing and sales expectations).Work with business intelligence on forecasting and real-time reporting.- Lead strategic planning, and project management of implementation.- Administer systems, monitor and ensuring operation within SLA’s. Maintain integrity of critical business data flowing through sales and marketing systems.- Ad hoc reports.

St Petersburg, Florida, Us

Managed multiple internal projects to replicate customer success and capture vital information to help drive business decisionsCommunicate clients’ business requirements by constructing easy-to-understand work flowsEstablish trigger reporting processes to analyze and predict customer’s behaviorsEnsure a high level of customer satisfaction and success with VerticalResponse productsContribute to improving how VR tracks and prioritizes high tier feature requestsEstablish and maintain effective communication with customers and internal departments, including managementCollaborate with internal teams to drive customer issues to a successful resolutionPrepare, analyze, and deliver customer reports on a set schedule or as requested

St Petersburg, Florida, Us

• Provide efficient customer service via phone, chat and email • Provide technical support assistance to clients using problem determination/problem source identification• Guide and support Tier I associates• Generate bug reports to coach agents in resolving technical issues• Continuous training to learn new versions of current software• Amend HTML email templates• Diagnose and resolve problems in response to customer reported incidents• Contribute to monetizing customer reports

London, Gb

• Responsible for reconciling money at the end of the day• Helping with training and development for new cashiers• Diffuse difficult situations between customer service cashiers and customers• Communicates and enforces company policies, procedures, develops, and implements customer service performance standards

Richfield, Minnesota, Us

● Greeted customers and determined their needs and wants● Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted● Use innovative training tools to stay current, ensuring customers’ end-to-end needs are met● Inspire customers by showing them what’s possible with technology

● Provided advice to customers regarding particular services● Cashier● Assisted in display of merchandise● Responsible for reconciling money at the end of the day● Handling complaints (from both staff and customers)● Diffuse difficult situations between customer service cashiers and customers

● Defining the project and scope● Identifying assessing, and documenting technical requirements● Conduct research to determine if solutions to technical requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible● Analyzing impact of proposed solution across the Infrastructure, Application development and business areas● Source to target mappings to explain technical and business requirements/specifications to IT team● Implementing Google Business App within our company to our business needs● Worked directly with implementation team to ensure delivery and efficiency of the software solution● Translating business requirement document to software requirement specifications● Website Development

Louisville, Ky, Us

● Make certain guest service is friendly, helpful and fast● Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change● Sell movie tickets, gift cards, and inform guests about currently featured films, policies, and programs● Maintain cleanliness of entire concession stand● Answer questions from guests and resolve any concerns