Managing the day-to-day activities of QA team members, including scheduling and managing ongoing projectsDeveloping test execution strategyConsulting with stakeholders to understand product design, functionality, and useImplementing agile methods to improve team efficiency and create accurate team output

Working as part of a 3 person QA team conducting speech benchmark testing for products that have yet to be releasedExecuting test plans and test casesUtilizing in-house bug tracking system to identify bugsTesting products against leading competitorsCreating and processing data to be used in machine learning and artificial intelligence for clientWorking as part of a 3 person QA team conducting speech benchmark testing for products that have yet to be released Executing test plans and test cases Utilizing in-house bug tracking system to identify bugs Testing products against leading competitors Creating and processing data to be used in machine learning and artificial intelligence for client

Participated in a training program meant to train military veterans to work as QA analysts Learned and applied the foundations of black and gray box testing Learned leadership principles for working in QA Learned how to use the common tools of a QA analyst Conducted hands-on training with VR/AR software and hardware

Developed an efficient inventory process using Microsoft Office 365 to collect computing equipment and record asset information to determine hardware lifecycle replacements and provide better support for all City of Seattle departments.Provide customer service with clients in various departments by replacing old laptops and PCs with newer ones and providing continuous support to clients once the replacement is complete.Trained new employees to continue conducting physical inventory and update the datanase.

Bachelor of Science Information Technology and Administrative Management

• Demonstrated professional appearance and demeanor• Expert in sales, marketing and customer service• Efficient in determining budgets, targets & executing plans• Conducted quarterly, annual and disciplinary performance reviewsAchievements during this employment period: Received an outstanding Performance Review.

• Met and exceeded sales goals by developing professional rapport with customers to establish repeated sales• Accurately assessed measurements for any tailoring needs• Maintained appearance of department throughout each shift

• Participated in routine evaluations to maintain mission ready

• Monitored safety of all soldiers on team• Head Team Leader of all missions conducted in Iraq• Facilitated training for new soldiers on team• Conducted monthly performance reviews• Ensured vehicles, equipment & soldiers were mission ready Achievements during this employment period: No casualties and no equipment malfunctions.

• Responsible for the planning of operations, activities and training for the lower echelons• Performed day-to-day operations consisting of improving living conditions, safety and reports• Facilitated training on team• Conducted remedial training• Promoted soldiers to higher ranksAchievements during this employment period: All procedures were executed without fault.