Timothy Feig Email & Phone Number

Wausau, WI, US

• Leads efforts for stabilizing, maturing, and expanding use of the ServiceNow platform. Acts as informal leader/architect on a team of 4 admins and developers. Builds anything from catalog items tointegrations. Gathers.
• Led a project to revamp new hire IT processes
• Led project to streamline and automate account terminations, resulting in improved audits, timesavings within IT, and saving people from entering tickets.
• Led a service portal refresh of 150+ catalog items, resulting in much higher adoption (service deskcreated 55% of incidents and requests in 2018, and only 38% in 2023) and increased ticketcontent and routing accuracy.
• Helped develop COVID-19 attestation app for efficient pandemic processes.
• Led implementation of Customer Service Management, enabling interactions with combinations ofinternal and external customers.

Wausau, Wisconsin Area

• I work in a team to fix and remove problems for the systems and end user workstations for Footlocker's worldwide operations. We handle issues (when something is broken), requests (when something new is needed), and.
• Helped create a more up to date knowledge base for support staff.
• Wrote knowledge base articles and trained coworkers/wrote documentation.
• Wrote instructional user guide to help 500+ users switch from an outdated VPN solution to a newer one.
• Transitioned 300+ users to the AirWatch MDM for cell phones to improve security with successful execution in a short time period.
• Globalized support for Toronto, Chicago, and Milwaukee offices through conducting information gathering meetings with leaders and documented specific needs.

Marshfield WI

• I worked in a team of 5 to ensure that patient care, support, and administrative units have the technology to do their jobs, and functioned well. Troubleshot software and hardware issues, educated users, and upgraded.
• Upgraded 2000+ computers from Windows XP to Windows 7 with a team of five to seven technology consultants and conducted troubleshooting to ensure all applications worked on the new platform.
• Resolved software issues and performed upgrades, supporting software from 400+ different vendors.
• Authored knowledge base articles on installations, troubleshooting procedures and guides for 100+ applications.
• Wrote computer use and troubleshooting guides (for users).
• Consulted with Pharmacy Manager on request for tele-pharmacy with a video chat between pharmacists and patients to eliminate pharmacy visits after surgery while remaining in compliance with state law. Recommended Skype.

Marshfield, WI

I provided freelance technology consulting for several local businesses. My tasks included: researching system requirements and business workflow; recommending software and hardware solutions for network, server, workstations, and an IP phone system; installing and configuring software and hardware solutions for the technology I recommended; writing.

I worked in the electronics and print production departments. During my time there I trained the entire staff on current technologies; developed customer relationships and trust; trained the members of the print department team; designed brochures, business cards, invitations, and other media with Photoshop, Illustrator, and other software; turned angry.

I helped customers who were having trouble with their Internet service or with their computers. This help came on-site or over the phone.