Tim Rice Email & Phone Number

Grand Rapids, Michigan, US

• Custom home furniture + DTC product lines
• Sourced and managed US-based manufacturers
• Delivered consistent 20+% year-over-year revenue growth
• Launched new innovative furniture products from paper sketch to market debutOver 4500 customers and 900+ reviewshttp://thesmoothcut.comhttp://smoothcut.etsy.com/

Boston, US

• Closed due to limited funding.
• Led all product development including discovery, PRDs & Figma artifacts, and launch collateral
• Reduced engineering cycle time and improved organizational velocity 3x
• Aligned Business, Sales, and Marketing teams to implement a product-led growth strategy resulting in2x ACV and increased customer satisfaction
• Strategized a delivery focused product roadmap with continuous improvement
• Evangelized customer obsessed and empathy based product strategy

Burlington, Massachusetts, US

• Lead engineering agile scrum team with contract and domestic engineers
• Build product vision and roadmap, drive quarterly OKRs
• Collaborate with Support and Customer Success teams to prioritize product feedback from SMB and
• Enterprise customers
• Align Sales and Marketing team members to shared product led-growth vision
• Implement SaaS best practices in UI/UX platform design, customer notification systems

Boston, Massachusetts, US

• Designed and oversaw hundreds of feature deployments from small UI tweaks to new products
• Conducted 100+ hours of usability testing and product discovery interviews
• Engaged community to drive organic product-led growth
• Supported 10k+ customers through bug tracking and resolution in Zendesk and Jira
• Wrote custom code to improve user workflow efficiency for key SMB and Enterprise customers

Boston, Massachusetts, US

Purchased by PTC in November 2019- Completed thousands of customer support tickets with friendly technical solutions- Iterated through design mockups and wireframes to communicate with product developers- Completed over 50 hours of usability tests and market research interviews- Learned open source language and deployed custom features to unblock key.

Huntingdon, Pennsylvania, US

- Inspired teens to take initiative, challenge themselves, and build communities

Auburn Hills, Michigan, US

- Designed and implemented assembly fixtures and procedures to enhance prototype product capabilities and quality- Assembled and verified high value customer prototypes- Developed component and assembly endurance testing programs to guide product development- Utilized digital CMM and comparator tools to validate component specifications

Troy, New York, US

• Led 40+ member interdisciplinary team to build and race a F1-style race car
• Executed recruitment plan to grow the team by 15%
• Strengthened relationships with private, institutional, and corporate sponsors, exceeding funding goal
• Improved final competition placement from 52 to 37 (of 120 teams)

Boston, Massachusetts, US

- Provided technical support and product insight for thousands of US and global customers- Strengthened the Onshape user community by fostering a friendly and inviting environment in online forum discussions

Boston, Massachusetts, US

- Collaborated in Agile team to conducted usability tests, user interviews, and extensive competitive benchmarking- Constructed wire-frame mock-ups to guide development of new features and workflows- Strengthened consumer trust by providing technical support to hundreds of professional customers with 99% satisfaction

Billund, DK

Engaging customers to create a positive and fun experience.

Framingham, MA, US

Responsibilities included stocking shelves, setting up promotional displays, inventory management, building relationships with customers.

Deerfield, IL, US

Responsibilities include tending the cash register, building relationships with customers, constructing displays, and organizing merchandise