Timothy Sheppard Email & Phone Number

Deerfield, Illinois, Us

Responsible for the management of the Spectrum recall upgrade process across all functions for the customer in the mid-west territory. • Develop & report project forecast to identify target customers, establish customer priority list, establish & track monthly goals, schedules, and metric. • Build relationship with customers impacted by recall by providing experience or understanding of clinical environment workflow, and technical staff (Biomed, and IT) in hospital and clinical settings. • Review remediation recall history w/ customer. Provide customer options to complete remediation project. Manage and facilitate the processing of legal documents between Baxter and the customer. I.e. Loaner Pump Agreement, Exchange Agreements, Customized Project Plans. • Coordinate project logistics, schedule field resources, and across multi-disciplinary teams including external customers i.e. Nursing, Biomed, Baxter Management and internal customers i.e. service department, shipping and receiving, depot operations, and sales team other key stakeholders. • Negotiate and agree upon final project plan with customer. Confirm resources, training, certifications, requirements standards are met. • Schedule project, submit & expedite documentation internally, update forecast, track progress, provide project status updates. • Provide follow up support with customer regarding discrepancies in the final reconciliation reports. • Have a positive attitude, want to help customer & team spirit, attention to details, sense of pride and accomplishment.

Fort Worth, Texas, Us

Manage a team of IT and electronic technicians that develop realistic hospital workflow environment scenarios which differentiated our product features from our competition. This process drove $250M of incremental sales• Directed demo operation to meet productivity, quality and order fulfilment goals.• Continuously grew department to exceed sales expectations within budget plan forecast• Created partnership with sales, marketing and engineering to continuously improve customer demonstration experience. • Spearheaded annually upgraded corporate showcase demo equipment with newest product feature to best in case standards that drove incremental sales by 15% annually. • Optimized upgrade process standardizing all marketing trade show servers & equipment.• Established collaborative partnerships with Codonics and Baxter to expand our market footprint• Implemented tracking system which captured escaping demonstration quality defects.• Continuously implemented new product, features and processes into Omnicell’s product demonstration portfolio.

Fort Worth, Texas, Us

Deerfield, Illinois, Us